I live in the U.S.A. but wanted to buy a Sennheiser set 840-TV for my mother in Scotland. On a chance that they could help, I emailed Glasgow Audio. Immediately I had a response from David McMillan to say that they didn't carry that item but they could special order it for me. This they did and within 10 days the item was available in the shop for pick-up. Outstanding service! read more

I am not someone who complains or writes reviews but I have rec'd very poor service from Glasgow Audio which was either dishonesty or incompetence and an attempt to rip me off. I had a problem with my projector (flickering image) and it was later discovered that all that was needed was a new cable. I called Glasgow Audio to repair the projector and was told the callout would be £65 and this would be credited if I had to buy something. I went ahead (big mistake!). They then told me I needed a new bulb at £249 plus £65 callout on top despite what I had been told earlier. I searched online and found a bulb for £130. I asked for the product code of the bulb which they wouldn't give me but instead offered to waive £65 callout which they had initially offered anyway. After taking £110 from my card they then told me my projector could not be fixed and suggested I buy a new projector at their starting price for £799!! I went to the shop and took my projector back as I was suspicious. Checked with a different cable and it worked perfectly. They are not refunding me. If they were competent engineers they would have found the problem as I managed to solve it myself - it was simply a loose connection. Either incompetence or dishonesty!! AVOID THIS COMPANY!!! I asked for a refund but they refused and offered me a £45 credit note so that they can try and rip me off on something else which I declined!! read more