Replied quickly and very courteous and knowledgeable . Very prompt and helpful . The quote was…read morereasonable

She worked well on handling my policy case. I was very happy with outcome in getting me the best…read morerate

If you ask me who I'd phone if my life depended on it.. Phil…read more Phil is such an amazing individual. He has helped me time and time through. His work ethic, attitude toward life, and sweet personality make me come back time and time again. I will continue to use Phil as my main person for all insurance needs. Plan with Phil is A++, great book.

Very pleasant !! My agent, Phillip is always prompt and…read morefriendly when I need help. He goes the extra mile to ensure my husband and I receive the best service possible!

Jack is as good as it gets if you desire personal service for all you health insurance needs. He'll…read morecome right to you, and get back to you right way. Very informative and patient. So happy we found him and so grateful!!

This was such a Ineffable and pleasant experience, from beginning to end. Words cannot explain how…read moremuch effort the team assigned to my case delivered.

First, i want to thank Shanice M Bailey, Virginia Chan and everybody else in the office for helping…read moreme and greeting me today with the most respect! I've sat with the beautiful young lady Shanice today to help me with some business and she was wonderful and i couldn't tell you how graceful i was dealing with her customer service. 10/10 would recommend her customer service! Also, Ms. Virginia Chan was in the office and gave awesome supporting service for any questions i had. This office is organized, clean, everybody is nice and well groomed.

Went through the brain damage of binding a home insurance policy in April 2025 in connection with…read morebuying a home and paid the full annual premium in advance. The binder was "effective" for 90 days and was meant to become effective when I closed on the purchase of my home. In August 2025, I started receiving notices that I didn't pay for the policy -- turns out, State Farm cancelled my policy and issued a refund without notifying me so that they could raise my annual rates by over $500. Nobody at this office could explain why this cancellation was justified other than "a rating increase affected the policy". I asked them to honor the existing policy that I was quoted and paid for, and they would not. Turns out, when State Farm issues you a binder it means they'll collect your money and decide whether to honor the policy if it suits them (i.e., when it's more expensive for you). If this is how they handle the little things imagine how they handle the big things.

I've been working with the Kate Rhee office for 6+ years now. They have reasonable rates and…read morerespond very quickly. Very professional and friendly team. Great doing business with them!

The team at Kate Rhee has provided renters insurance for our last two rentals. They have been very…read moreresponsive and provided just the right amount of coverage we needed. Gloria was a real advocate for us when we were owed a prorated refund. Elysha was quick to respond with a quote and activating coverage. I have been a State Farm customer for decades and this agency has been one of the most responsive and easiest to work with.

Linda is simply the best! She treats her clients as if they…read moreare her family. She is courteous, product knowledgeable and articulate. She trains her staff to the highest customer service standards! Thank you Linda!

Linda was super. It was a complicated situation and she stuck for a long time with finding a…read moresolution which she did. Thank you Linda!!!

We are long-time State Farm customers, and Erik Chiprich served us extremely well for the 8-ish…read moreyears we lived in Manhattan. We never had a moment's trouble, doubt, or worry. He's super helpful and kind - and he provided us with renters', auto, and small business insurance. He is great to work with and responds very quickly to calls or emails. I know I've asked him the same questions several times and he's never been impatient or cranky - he always just answers my questions - without ever reminding me that I already asked him. (I'm the one who finds the email or realizes I already had the info!) If we hadn't moved out of the area, we would still be working with Erik. Highly recommend!

After being a loyal customer for 9 years and insuring 2 apartments in Manhattan, I was just "poor…read moreshamed" by Mr. Chiprich. I insured 2 units and under trust I hardly thought about the premium. Today, when I am paying the annual premium for the 2 policies, I realized that the small unit had a higher premium. The explanation I was given was that the pricing algorithm was different hence the one I insured in 2010 was at a higher rate. When I asked if there was anything he can do to, he said that although I was "price sensitive", this "wasn't buying a sweater and asking for refund when the sweater goes on sale". Well, Mr. Chiprich this has nothing to do with price sensitivity. As a consumer I have the right to know what I am paying and I have the right to ask for a price review since you weren't looking out for your customers. Poor shaming doesn't really work when you want to silence people.

Renters Insurance is a must in New York when you're often living in such old buildings. You never…read moreknow when a pipe could burst or an electric surge could hit your electronics. State Farm and Brock make getting a policy easily online with low rates for substantial coverage. Even if your lease doesn't require you have insurance, a policy for less than $200 a year could save you from a really big headache (and payout) down the line. I've been protected by Brock's agency and State Farm's policies for close to 3 years now. I recently renewed/updated my policy and Brock's associate Marie was super helpful on the phone. Easy to do business with!

I've been with Brock and State Farm for 18 years. Had a recent very unusual case in Dec 2019 that…read morewas in the grey area of the coverage language (for Renter's Insur) and both Brock and State Farm came through after a thorough examination. They have my loyalty for life.

Alejandra garcia ella es quien me a yudado a resolver lo de mi seguro de casa y de trabajo la…read morerecomiendo ella es muy amable con los clientes estoy satisfecha con todo lo que necesito respecto al seguro ella me ayuda aresolverlo

I have been using this company for my commercial rental property over 10 years now and they are…read morebeyond great service. Lately I have switched my home/auto/umbrella insurance after many years approaches by their wonderful representative, Michael Secor, because I don't like to switch around insurance firm and I have used other firm for over 15 years. But make a long story short, Michael called me and followed up with the document that he sent, and I made a decision to switch in 10 minutes and the reasons are 1. Great follow-ups by Michael 2. Good Agent-Chris Gonzalez 3. History of dealing with Gonzalez 4. Price is competitive I would strongly recommend this agent!