Outstanding customer service! Welcoming atmosphere without the sterile feel of some financial…read moreinstitutions. Great products

i left work early on a Friday to cash a check. There were six cars in line in front of me, none…read morebehind me. They waited on the other six cars, came outside and told me, we are closing, you will have to use the machine. I told him, I am cashing a check, I can not do that. I have been in line 20 minutes, you have waited on everyone else. He turned and walked away. I called him a son of a bitch, got out of the car, and went after him. He ran back inside the bank, like a little girl.

I tried to open a new account on a Friday afternoon, but they had nobody working who could do that…read more So, I made an appointment online for the following Friday. I received a text telling me my appointment was confirmed. When I arrived, the new accounts person was not available and said (via a teller) "I canceled that appointment and made one for Tuesday." How very nice of her. I replied that I could not come on Tuesday and that my appointment had been confirmed. I showed her the confirmation. I was told that they weren't that good with this new app...So we have a few issues here...1. They should have staff available to open accounts. 2. They should honor the appointments people make. 3. They should not cancel appointments and not inform the customer. 4. They should learn how to use new technology before offering it as an option to potential customers.... Perhaps there is another bank in town who actually serves customers properly.