We had a new furnace installed Dec 20, 2018 by Go Heating (goheating.ca). They did not complete the full removal of the old furnace equipment. They left the old stainless steel chimney in place outside the house despite that the removal was detailed in the contract. They were still paid by us on same day. On Aug 16, 2022 we received a letter from MetCredit for a bill double the original amount paid (4 years interest on original amount) with a description that we did not pay the original Dec 20, 2018 bill. No previous contacts were received by either MetCredit or Go Heating. I called them and I explained that we did pay and in full (we have copies of the visa bill and a paid receipt from Go Heating). They ignored my explanation and are going to sue for the full amount. I tried calling Go Heating several times and receptionist said no one available to discuss our issue and took messages. No call back. I will now be going to court to present our case. Pain in the ass. Stay away from this company if you need any HVAC services. read more

I paid over $120.00 for a groupon to get my ducts cleaned out, I got ZERO response to several emails, called in twice and was told I would be responded to for an appt....never happened. They ignored all attempts at communication and just took the money. The coupon is now expired and they never even bothered to get back to me, despite multiple tries to contact them. A company like this doesn't deserve anyone's business. If you are looking for heating and air conditioning people avoid Go Heating and Cooling in Barrie. They're not worth you time, energy or your money. read more

paid most for generator and still waiting for installation. Still waiting for heat pump work to be finished . Joel does not call back. POOR service. read more

I would like to give less than one star for Go Heating & Cooling out of Barrie, Ontario and their technician/slick salesman "Joel" and their operations manager.  On the weekend of October 24th , we found that our existing hot water tank had leaked all over the basement floor. My friend called Go Heating and supplied them with my name and address as she recommended them to quote a price and talk about installing a tankless gas water heater. Joel showed up that very day (Sunday) without invitation, he assessed the situation and he verbally quoted me $7,000.00 for all the work to install the hot water heater and a water softener, as well as correct a gas issue that was discovered upon his inspection. He gave me the impression this included everything, but not once did he provide an itemized contract/quote with the pricing for labour, water heater, and water softener. The hot water heater was installed and the gas issue resolved the following week. Joel showed up at my home unannounced to install the water softener on Tuesday, November 2nd  late in the evening when I was home alone. I am on a well it was suggested that I would also require a water softening unit so as not to void the warranty on the tankless hot water heater. NEVER did he test the water to see if it was required. He did not ask where I would like the water softener located and proceeded to install it under the stairs, where I did not want it. I am disabled and was unable to go downstairs to oversee where it was being installed. By this time of night I was exhausted and overwhelmed.  AFTER all the work was done 'Joel' presented a tablet and dismissed my request to see a printed contract. He had me scrawl my signature on a tablet which I have never done before. I asked him more than once for a proper invoice/contract with the equipment pricing and labour itemized. He failed to do this. He ushered me into my home office so that he could print out a void cheque and payment plan with Simply Group. Never did he provide me with a copy of the Ontario Consumer Protection Act, 2002 Information Sheet. Joel then told me that he would be back to deliver salt and set the unit up to work, but has never returned to do so. I have called Joel's personal cell phone which he provided to inquire, he never answered and I could not leave a voicemail as he doesn't have his voicemail set up to record messages. I then resorted to emailing the company email manager@goheating.com on November 22nd, 2021 to ask for this service to be completed. I received NO reply whatsoever. Finally I emailed again on November 26th, 2021 to request that they come to remove the water softener equipment as I am not satisfied with their installation or lack of service, citing that we were enacting our rights under the Canadian Retail Consumer Protection Act as it had not yet been 30 days since this all occurred. Suddenly I was receiving text messages from "Joel" making all sorts of claims, and bullying me. This unit has never been programmed to soften water or recharge. I chose not to reply to his text messages instead staying more "official" with emails as I don't feel texting is professional. The manager never emailed, nor phoned after receiving two emails. Finally I sent yet another email on December 3rd, 2021 requesting that they make arrangements to come remove their equipment on Tuesday, December 7th. I have researched this model and found that there must be salt in the water for it to work which is not their claim. It isn't even programmed to work. The bottom line is that I was over promised, then intimidated, bullied and taken advantage of in a time of extreme stress by Go Heating & Cooling from Barrie, Ontario who are now calling themselves Go Wismers. Stay away from this company! They have terrible service and scam vulnerable elderly people. read more