We recently had a bench upholstered and Godwin Upholstery restored the bench and made it look beautiful. We went from cloth to leather, and we couldn't believe how beautiful it turned out. Just wanted to give them five stars, for a job well done!. Thanks again. The McNeals. read more

Godwin Upholstery & Interiors - Leather Bench - Interior Design Near Me - Clearwater, Florida

I hired them to redo a sofa and two chairs. The pricing was great and their workmanship and attention to detail is on point. I was truly amazed at the outcome. Thank you for the great service! read more

Sent messages on THEIR own website back in October 2022...still waiting in June 2023! In the meantime, got 3 estimates from other companies in 2 days. Why do people spend money on websites if they don't use them to gain new business??? read more

To say I am frustrated in my dealings with Godwin would be an understatement. I wish I had never met them. I paid nearly $3,000 to have two recliners re-covered with the highest grade top grain leather. I was considering buying new recliners, but Godwin called my wife and convinced her that we would be happier with re-covered recliners than with new ones. The first problem was that he said that a matching vinyl on the back would be unnoticeable and not to spend the extra on leather backing. However, after we got the chairs back, it was obvious that he was wrong, so we paid to have the backs redone with leather, which also meant that our chairs had to go back to the shop. A few months later, we called because the backs of the chairs were separating and the mechanisms that Godwin promised would be made like new were catching. He came to the house and tapped them back, but that didn't work so he took our chairs, and again we waited. A few months later, we noticed that the leather was discoloring. We made repeated contact and were initially ignored. Finally, we got Godwin to come out and look at the chairs. He agreed there were issues and picked them up - then nothing happened. We called and were told that he was waiting on the leather rep. Then, more than a month later, while we were on vacation, he calls to ask if I can come in and talk to the leather rep. I told him I couldn't because I was out of state, but I would be happy to talk to the leather rep on the phone. I did, but wasn't informed of the decision, so I had to call. Finally, Godwin says the leather rep is going to work with him (after nearly two months without chairs). When I still don't get an update, I call and am told the chairs are ready. I go to Godwin's and - surprise - the leather discoloration is still there and now there is a mark on the side of one chair that looks like something got put against it. At this point, I'm done with trying to get the chairs repaired and have determined that there is no way that Godwin can live up to his satisfaction guarantee, so I offer to have him take the leather off and give me back my chairs and my money and I'll go somewhere else. I send this in an email, but he doesn't read emails. I call to convey the same offer. He refuses, but says he'll give me back the chairs with the leather still on them and he'll refund the leather cost but not the labor. So I find my invoices and see that the labor was $1,050, and send him an email letting him know I'll agree to that split. However, he doesn't read his emails. So I call again, and now he's hemming and hawing about refunding the leather cost and also says he'll have to make refunds in payments. Meanwhile, he can't seem to call to tell me that the chairs are ready to be picked up (he claims he repaired the damage that happened while the chairs were in his shop), so I call him and he says come tomorrow - after I already told him that day was not an option. And of course he's not open on Saturday. So here I am, out $3,000 and no chairs to show for it, but a lot of frustration and wasted time trying to talk to someone who has no concept of customer service. My advice to everyone is buy new or, if you have a real quality piece that you absolutely must recover, take it somewhere else! read more

Horrible Place! Terrible Customer Service! It all started I called to see if I could email them photos of my French Provincial Couch and was told no you have to come in. Not very convenient. I was trying to explain over the phone that I had 2 couches. 1 was a modern couch that just needed a leg repaired and the other was the French Provincial that was going to be completely reupholstered. The owner Arthur could not understand what I was saying after I kept repeating myself and reclarifying what I had said. Later that day I stopped in to show them the photos of my 2 couches and to get my quote since it could not be done via email. While I am there I only see 2 employees the owner Arthur and Gail and it was slightly obvious they were not the ones doing the upholstery. I get my quote and I was told I needed 13 yards of fabric and I start looking at fabric books with Gail in the back. It was close to the end of the day so they had already turned off the AC (in Florida) so it was getting really hot. After about 20 minutes of looking at fabric Arthur comes back and says something like it's after 5. I guess he has to leave at 5pm. I was given quotes per yard on all 3 fabrics I liked they ranged from $30-$40 per yard. Needless to say not very convenient for anyone that has to work. I take 3 fabric books home to compare the colors. I return the books on my lunch hour a few days later and the office doors were unlocked and 1 car was in the parking lot but I did not see anyone. I had to walk through a few rooms knocking and saying "hello" and still no one. Finally I go around to the right side of the office continuing to knock on walls saying "hello" rather loudly and Gail comes out from a door behind me. I tell her I'm returning the books. She wanted me to keep looking for the right fabric and I told her I could not I had to go back to work. I wanted this one fabric but it was too thin meant for drapes so I asked her to look for that color in a heavier fabric for upholstery. Again she was the only person the whole place. (this will make sense in a minute) Gail calls a few days later to say they do not have the fabric so I return her call the next day and was told by another woman that she was not back in until Friday (3 days later). 3 days pass and Gail returns my call. I tell her to go with my first selection. She says ok then I start to ask questions. I asked if the work is done off-site she says no it's done there. I ask ok by whom? And she starts to get hesitant and asks "Ma'am what are you asking" I said well this has been dragging out for weeks now and no work has actually happened. I was wondering who does the work? You told me you need 3 weeks to complete my projects I'm just trying to figure out why this is taking so long. I asked does Arthur do the work? She replies "No, he's the owner." Ok so again who does the work. She says they work different hours. I asked what hours. She snaps back "Do you want to be with the 24 hours?" I snidely respond "Do they work 24 hours?" She says "No." So that exchange made no sense and was completely irrelevant and unprofessional. At this moment I decided to go with another company (Minichillo's Upholstery Inc. in Tarpon Springs) that I had been emailing with. I got a quote via email and never had to go to their shop. They also said I would 5 more yards of fabric than what Godwin said I needed. That was a huge red flag for me. So I tell Gail ok will you sell me just the fabric? She asked "and not have us do the work?" I said yes. She said yes we can sell you the fabric. Said I had to come down and pay for it and they would order it. I said fine. I specifically asked what forms of payment do you take. She says cash, check or credit card. I said fine I'll be there today. Now things are tense but I don't care. I just wanted my fabric and I would move on. I go to their shop again and I only see Arthur and Gail no other staff and no one upholstering anything. She is calculating my total and now the price per yard is $51.90. I said this is higher than what you told me two weeks ago. She says "the price goes up all the time." Again I was going to pay it just to be done with this. I hand her my debit card to pay and she says something like we are charged 3% over $500. I asked for clarification and she said there's a charge of 3% for credit/debit cards. I asked what did you say about over $500. And she back pedaled stammering her words. You can tell she's not confronted very often. I never got an answer on that. So I ask specifically who charges 3% for what. She finally explains the bank charges them 3% so she's charging me 3% for the use of the credit card. I say I asked you over the phone what payment methods you take and you never mentioned the 3% charge for credit cards. She acknowledges "No, I did not". That was it no apology or anything. I kept pushing and she said "I didn't think you could pay!" No idea what type of prejudice she implied.i was furious read more

I was VERY disappointed in this company! They repaired a double recliner. They repaired half of the recliner and called to say it was finished. They failed to tell me that there were other panels that needed replaced. No communication at all! How can you do half a job without at least calling the customer to see if they want more work done? I live in Port Richey and had to make special arrangements to transport it. I decided to cut my loses just get my recliner home when I was told that it did not look good by the people picking it up. They let the lady at the store know about the problem. The check was cashed before the recliner made it home! Jim Young read more

Nikki E. I believe every word of your review. I can't even get an estimate and Ive called their office several times. This just lets me know how unprofessional they are. I would think they want the business since they are in business. But Godwins isnt the only place with bad customer service. Im still looking! read more

Waste of my time! Why have fabric demos if they are no longer manufactured? What a joke. I brought one chair seat cover I needed to reupholster. There are five more, but I hadn't detached them until I was certain about the new fabric. After spending 15 minutes picking out the perfect fabric, I filled out my information and was going to come back in a few hours after running some errands and bring in the remaining five seat covers. After removing the other five seats and returning I was advised that the fabric I picked out was not available. This is three hours later. Why didn't someone call me before I returned so I don't waste my time removing the additional covers? Obviously, it was a way to see about still selling a product. Absolute waste of my time! read more

I have used Godwins a number of times. Always pleased with the qaulity of work and the price.