Was there on 2/4/2025. Had them help me with connecting a pendant to a leather cord. It was a…read moresimple jump ring that was needed. They made it custom, and it took only 10 minutes. Service was quick and staff friendly, but they charged me a whopping $25! One star for OUTRAGEOUS price. Will NOT return for this reason.

Came in with a busted Black Hills gold ring and needed a rush job. They were very accommodating and…read moredid a great job and were very reasonably priced. Was not in the market for new jewelry but they seemed to have a great selection of beautiful and unique jewelry.

My husband and I live about 2 1/2 hours away from this location. We were told a few weeks ago that…read morewe could drop it off today, and they could mail it back to us as my ring needed soldered. We asked today while we were in Rapid if there was any possible way it could get done today quick, they fit us right in and it only took a few hours. She even found a few hairline cracks that I had no idea about and fixed them. My ring looks beautiful as always, and they were so kind!

I have to say something as the only yelp review is a bad one (but most of his reviews are Bad…read morereviews so I would not take his opinion). I have been shopping at Riddles with my family for over 20 years. This is a family run business with great customer service and great quality jewelry! They have traditional pieces as well as high fashion pieces. Love Riddles!!

This is a nice jewelry shop when looking for Black Hills gold. They do tours as well, which looks…read morefun, but not something we were interested in. The selection was great and the two people helping us were very friendly and helpful.

My husband and I were visiting from Minot, ND and we decided on a whim to go into this store. I…read morehad been suffering from allergies and the store owner was so kind to offer a tissue. We asked her a few questions about the jewelry, and she provided information on the factory that we could tour and some of the processes.

The gentleman was very nice he was very accommodating they only have 10k jewelry. In rose and green…read moregold, that's the reason many prices seem reasonable ! He was nice !

This IS the best pawn store in town to do business with. The group of team members that run this…read moreshop are stellar. I've been doing business here for ten years and these guys treat everyone I've ever seen with genuine NICENESS! I'd sincerely advise anyone looking for a pawn shop to visit this one FIRST.

Great service. I went here to see if they happen to have my bike that was stolen (they didn't). But…read morewhen I was there they had a bunch of inventory but prices are high, $95 for a bike that's spray painted? Come on guys.

Best in W. SD. Selection, variety, quality, pricing, service. It is the place to go for any…read moreoccasion that need jewelry.

don't know much about Black Hills Gold. What I do know is people who are honest and up front with…read moreyou and those who aren't. Landstrom's staff is honest and up front. They did not hand us any lines about how were getting a steep discount off the retail price, they showed us several styles of wedding bands and let us decide what we liked. Bonus, they offered to size them at no charge. Double bonus, we checked out some of the "discount" places and not only were their prices pretty similar to Landstrom's prices, in this case we got our best price at Landstrom's. Shop around if you want, but you'll get the best value for your time and money at Landstrom's.

They are never open. I went there a week in a row and they were never open. Says they are open on…read morethe maps but they are not open. Tried to call multiple times but no one answered. I was not happy as I was wanting to purchase something to wear on Christmas. I was super upset as I had wasted so much time to keep going to see if they were open and also calling the whole week. My friend and I both kept calling.

Never open. There's a sign to call for an appt, no one ever responds.. my mother and I tried for 7…read moredays to get a response, as there was an item in the window I really wanted to purchase.. crickets.. online it says they're open.. not accurate.. wasted 2 trips trying to get in the shop.. never wasting my energy on this shop again

Went in to look for a firearm. Nice clean business operation. Got a great deal and the service…read morewas fast and friendly. Will definitely shop here again.

IMHO, this is the sort of operation that will take you for every dime you have. They are con…read moreartists IMHO, so make sure you take notes, and get EVERYTHING in writing, because their "word" is worthless! I had an item on layaway. I called and explained I had been hospitalized, resulting in a major surgery and it would be a month or more before I would be recovered enough to make the 1.5 hour drive each way. The man said "no worries, it will be here!" I came back to pick up my item about a month and a half after I called. The clerk said it was sold! No phone call or letter telling me they were going to sell it out from under me! Then he said, but it's ok, you have STORE CREDIT for the $100 cash you put down. I said I didn't want in store credit but he said there was no other option. I reluctantly picked out 80 some dollars worth of crap I didn't need. Then he rang me up. There was about $14 left over after tax. I said "I would like that in cash" (because there's nothing in the store you can buy for $14, and I wasn't going to spend anymore my money at this crooked place. ) Also, be aware you'll pay at least $100 more at PP on an item costing approximately $500. There's no such thing as a "good deal" there IMHO. They really aren't too bright. I used to buy high dollar items there whenever I was in RC, but I will NOT spend another dime there again, and I'll share my experience and opinion with everyone I care about, because I don't want them to end up victims.

Sales staff had no idea what they are doing. Quoted me wrong price on a ring when they rang it up…read moretold me a different price. They will trade jewelry purchased at their store if you purchase an item double the price told me my ring could be traded on any item in store when went to ring up item would not work called corporate and then tell me it is a ring for a ring what a waste of time. Purchased a ring they kept the ring sent in to have sized 3 weeks later never heard from them so I stopped at the store ring was to be done in 2weeks. Could not find at store finally found ring was sent back not sized!! Told me there was a charge for sizing if that was so why keep ring and send it in for sizing why not charge me at the time when sending in or when I pick it up not send back not sized??? I would not shop at the store in Rapid City!!!!!

Me and my fiancé went to Zales three times for an engagement ring and wedding bands for both him…read moreand me. All of the staff was new and the manager was not willing to help them. We were sent home with the wrong paperwork and were called hours later saying they needed the paperwork back. Took an hour each time just to get a ring. Very frustrating.