I don't want to leave a bad review like this but I have to be honest.
My fiance and I came here to get his platinum wedding band sized down. We didn't check the band properly when we collected it in the shop which was our mistake, when we got home, we saw that the ring was full of scratches inside, the assay mark that said it was platinum has rubbed off, and one side of the ring was completely dull and unpolished.
I phoned and complained and they said to bring it back. I bought it back and complained about how upsetting it was, and how it was unacceptable for us to have our ring returned to us in this condition without them saying anything about it. The owner said he will polish it but didn't really own up to his mistake or genuinely apologised for the poor craftsmanship. Considering that this is our wedding band, and to have our precious ring returned to us like this, I was very very upset. The owner got very defensive and rude, I was sworn at and he threatened to call the police! The whole situation was rather unreal, I have never seen anyone treat a customer like the way I was treated.
The owner's daughter was there and diffused the situation, credits to her. So in the end, he restamped the assay mark and polished again. But unfortunately, the polish was still not up to scratch. Also, in the process of restamping the assay mark, the ring was deformed and is now no longer completely round.
The whole process was so disappointing and upsetting. Because of the memories now attached to this ring, we are going to get a brand new wedding band. I cannot imagine putting this ring on my husband when we get married as it would just be upsetting and make me cry- and not in a good way... So we spent upward of £500 on the platinum band, then £70 to get it resized, and now spending upward of £500 for a second wedding band... So needless to say, I do not recommend. read more