While I appreciate the quick service, I have noticed that the staff's customer service could be improved. It has been challenging to receive a friendly interaction, and I often leave without the invoice along with my receipt. read more

Office staff are nice. Never much of a line to pay my bill. Did give a low rating because of a experience a year ago. Bill was paid late (my bad was in hospital) on a Friday around 11 am. went in and paid late bill (no late notice just knew it was pat due. then and caught up other bills late around town caused by extended hospital stay. returned home at 3pm to find water shut off. called the office and was told it was shut off for non payment. I told them I paid the bill before noon this same day. I was told the tech would be out to turn it on but I had to pay a reconnect fee. I told them the bill was paid before they disconnected it but they did not care. so I drove to the office and paid the fee. they said it would be turned on by the end of the day. well at 4:55 pm I called them as it was not on yet (still padlocked) was told then that the tech would not make it there until Monday. sigh what am I to do. I told them that there padlock will be waiting for the tech on Monday he can pick it up then. I removed the lock with a sawzall and turned the water on. then i placed it in the water box. Monday no tech all day. Tuesday I called and told them there lock is still there (did not say it was removed) it took until Wednesday before a tech arrived. he retrieved the lock and asked me what happened. I just shrugged my shoulders and walked away. if it were not for the nice office personnel this would be a one star review read more