Well now that I use this place for all my cars , they are now taking care of my daughter and fixing her car that another so called mechanic said they fixed! Now because of these great mechanics here, her car is truly fixed ! Now my daughter has recommended them to her friend! I told Russ, who has got to be the nicest guy on the planet , they need to get a bigger place!! read more

I have been using Golden Nugget Automotive for 20 years know, since it was owned by Mike Schiller. Mike sold it about 5 Years ago and for awhile I would have Only given them a 3. And that owner let the business go back to Mike. Mike found Brian who Mike found was very capable. Brian took over completely after Mike left again and Brian is just as capable and knowledgeable as Mike, and I love his entire crew, from Russ, Brook and of course Brian. read more

My oil light came on and luckily I had my friend with me, who was picking up her vehicle. They squeezed me in. The price was good for what they did. My other vehicle had a leak, can't get in until next month. When my engine light came on, they said bring it in just so they could run a test on it. I'm so glad I did. What he thought was a simple fix turned out to be something else. Said it was best if I didn't drive the car, but for short trips. The staff is great and they tell you about the credit card charge right up front. Check or debit, no charge. read more

I was sure the engine was destroyed. My son in-law reported the engine made a noise and was running on three cylinders steam pouring from the exhaust. Another shop stated the engine was trashed and the car should be scrapped. Brooke was great in documenting my concerns. Russ made in depth analysis and a proper diagnosis, failed injector. repairs made for a fraction of what I was expecting. Great shop ,I highly recommend 5 stars. read more

My car overheated on the way to Mammoth and the tow truck driver recommended Golden Nugget. This was on a Saturday when they were closed. He dropped it off there and my wife and I hitched a ride with my daughter up to Mammoth. I called Golden Nugget first thing Monday morning, explaining that we would be heading back through Gardnerville on Tuesday and was there any possibility of it being fixed by then. It turns out it was the radiator and he had to order it to be delivered from Sacramento and he would see what he could do. I didn't get much sleep Monday night but when we arrived at about 10:45 Tuesday morning we had the car I. The rack and said it would be ready in 30 minutes. I asked if there was a place to get a bite and Brooke recommended The Grill Next Door which was also fabulous!(see my review for that) We returned after lunch and the car was finished. We made it home to Santa Rosa without a hitch. (aside from the speeding ticket going through Sacramento. Everyone at GN was super friendly and extremely helpful and really saved our vacation! Thank you so much for going the extra mile for me! read more

Just took my tundra in for repair. Simple job, shaking when braking, but I have to compliment the new hire Russ. Seriously, Golden Nugget is my place to go because I am so impressed with the work they do and the backing of the work they do. Anyway, Russ is a great add to the place. Russ can talk about cars, has great background of experience, and seriously knows his business. Kudos to Brian for finding someone so good when Maguire left. read more

Golden Nugget Automotive - New engine, transmission, tires, interior, paint 2021. - Auto Repair Near Me - Gardnerville, Nevada

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The guys at Golden Nugget are the best. They do quality work for a good price. They have repaired my motorhome grill, done maintenance on it, helped me out with my Dodge diesel, and serviced our Honda CRV. They repair and maintain any and every vehicle well. Can't recommend them enough. read more

I am very disappointed in the services in which I received. I came in for an alignment, later to get told they don't perform these services and have to out source. Further, I was also not informed that there would be a fee incurred for a diagnostic test. After the repairs were made when I got my car back let's just say it was not in the same condition it was when I had dropped it off here and it is currently in a another shop now. read more

I was hoping the new ownership would make things better for customer service. I was sent an email to come back so I took my truck in and knew the problem and told them on the envelope at drop off. They called me with a estimate that was higher than I could justify so I said thank you I will be over to pick it up. At this time For the First time I was told there is a 58.00 fee for looking at the truck? Even though I told them the problem?! So I nicely asked if they would wave it since I had NOT been informed of this. No Brian the owner said everyone charges for diagnosis. No they don't! Maybe if something has to be removed I would understand or MAYBE if I had been told up front I would have just gone to one of the other places in town instead! Disputing my credit ca, yelping, Googling, and Facebook comments coming. I guess the new owner won't be there long! read more

My Dodge pickup recently had the automatic transmission replaced. On the first drive with the new transmission, the transmission line came apart and the transmission fluid sprayed all over the road and the engine. I took it back in and found out they had used a rubber hose with a hose clamp rather than the required metal tubing. Brian (the shop owner) fixed it and bragged that he only charged me for parts and half of the normal shop rate. I wasn't very impressed with this because it was poor workmanship on his part that caused the problem in the first place. Nevertheless, the truck was apparently fixed now. I took it out to Topaz Lake and it would not shift gears on the hills. So back to the Golden Nugget Automotive. This time Brian said I had gotten a faulty transmission and the only thing to do was to switch it out for a new one. This transmission had less than fifty miles on it so it was covered by warranty. Brian said that because it wasn't his fault, he wanted to charge full shop labor rates to replace the transmission. At this point, I opted to get a second opinion from a local transmission shop. The other shop found that the wire harness that was supposed to be replaced with the new transmission was not replaced. The old wire harness had exposed and broken wires. The part was about $25 and the truck has run great ever since. read more

Alright so I am new to the area and unfortunately wanted to give these guys a chance at earning my business but boy was I wrong. First thing I asked was if they are able to work on diesels..they stated yes no problem. Took our truck into there shop they stated that it was a bunch of issues and my husband and were skeptical but we let them fix the biggest issues. Then they stated that they had to erase our computer chip WITHOUT our authorization and then stated everything was fixed and we let them know we would be traveling so it needs to be highway ready. Then picked up our truck and we started heading out to the midwest and ling behold the truck completeley breaks down on the highway that could have caused serious injuries. We had to get it towed back but we were able to get it a small diagnosis at a small shop along the way and they stated it was the same issues that we originally took it to Golden Nugget for! Imagine my shock..then I told my husband we are lucky because there is a 12,000 mile warranty on parts and labor..so we bring it back to Golden Nugget then they tell us its all of the injectors, etc ..my husband was absolutely furious. We truly could not believe how they treated us and tried to rip us off. We told them to not touch our truck again. Then we told them we would be taking the it accross the street and the gentleman said "I hope they rip you off, come pick up you piece of junk truck!" ALL I CAN SAY IS HOW RUDE and I wish the original owners did not sell to these people..very sad that these new owners have ruined there reputation. Also there old BEST MECHANIC is across the street now working for the other guys..that tells u a lot! They also told us when they were originay trying to understand our trucks issues..the mechanic stated he was looking up YouTube videos..WOW REALLY??!!? read more

Mike at Golden Nugget is great. I have done business with him for several years and he is very trustworthy. If you need a repair he will be honest with you and also be fair on the price. Mike and his staff are great about letting you know what you absolutely need to have done to your car, what may be coming soon, and they help you prioritize you car's maintenance in a way that won't break the bank. The work Golden Nugget does is always appropriate and timely. Generally they have never had my car more than a day. If the work is minor I have even been able to wait for my car and have it fixed up in less than an hour. I highly recommend Golden Nugget for automotive service and repair. read more

Nicole and Brian are awesome! We take all of our vehicles to them and they always make sure that it's done right the first time!!! Great family Owned business with incredible work, ethics, and customer service!!!! read more

Well I thought they were good but the repairs that they made after the first time were not quality work. This is why I am updating my review and I will be going elsewhere in the future. read more

The New management is awesome. I was in a jam with a broke water pump on my diesel truck and I was from the Los Angeles area. They took care of me with speed and ease so I could make it back down to LA same day it went in to them for service! Great friendly staff! Thanks again Brian! I highly recommend them! read more

My Throw out bearing went out and Subaru of course wanted to charge me out the ass. I got a hold of Golden Nugget and they did it for me. They were quick and time efficient and know what they are doing! They gave me updates and they were very polite and respectful! Highly recommend taking your vehicle here!!! read more

Worst service ever. Mike the owner stated that a transmission fluid change would be $89. Using my own fluid. Fine. Get the bill, it was $230. He had performed diagnostics I told him I didn't want, and charged me for an earlier visit that I had asked him a question. Charged for asking a question. I confronted him on it and he flipped out and told me to never come back, grabbed the bill from my hand and tore it to pieces. I think it's time for him to retire. read more

I took my son car there, found out that I have busted radiator. They took good care of me. Great friendly service.

How do you write a review with two completely different results?? I completely agree with the other reviewer, Mike is awesome. I have taken a couple of my cars to him, and he treated me fairly, didnt go nuts like some repair places do (oh my god! you need 10,000 things done right away!!!)...he fixed what was wrong and did it quickly and his rates are fair. The only problem I ever had was when Mike was in the hospital after his car accident and his brother(in-law I think) was running the shop, he tried to charge me $190 for a part that goes for $60-80 and wanted to charge me for hooking up to the computer...he said he needed to find out what the problem was...uh...just because Im a woman doesnt mean I dont know about cars. I told him what I wanted replaced, I knew a sensor went out and I said replace it....I did not say run diagnostics to see if thats what the problem was and replace because I already knew what was wrong....so just fix it. You cant just do whatever you want on someones car and not get approval for it.. I told him to call me if my cost was going to be over 150..when I got there it was over 275 and I looked at the bill and said, whoa!! why didnt you call me?...and why am i being chaged $180 for the sensor when I can get it at Kragen for 65??...he had the office lady check the invoice and I saw they were charged something like $80...that is not kosher, he ended up discounting the part but still charged me for the diagnostic, my total was about 190 when I was quoted 150. I havent been back and wont go back unless Mike is there, hes the reason this is a good shop. read more

I just wanted to say that Golden Nugget Automotive was super super friendly and really helpful. When I walked in the door Nicole was sitting at the front desk and she greeted me with a big smile and she made me feel very welcomed. Not only that the guys at the shop got my vehicle done a lot faster than the time that was recommended to me. I definitely would go back again and recommend this place to anyone. I really like that this company is multi diverse in automotive vehicles! read more

I would never take my car somewhere else. The people are great and the price is always even better. It's great feeling like no matter what I will never be stuck on the road. No matter what they have to do to make sure your on the road safe they go above and beyond to make sure that's what happens. Great people and the best shop in Gardnerville. read more

This business is by far one of the worst places I have ever encountered. We brought our vehicle in for repairs, $500+ later the car had the same exact issues. Once we let them know that we needed some explaining, we could not get a hold of anyone by phone. We brought the car in the next day when the doors opened and the only person working was the mechanic who did not know the procedures of the business he worked for. We told him the situation and he told us that he would leave a note for the front desk lady and she would call us back. He looked over the car and agreed with us about the problem. It was obviously because the cars coolant was bone dry. He filled us up with coolant so we could at least drive to the nearest auto body shop. Once we did finally reach them by phone a few hours later the lady that runs the front desk was defensive, rude, unprofessional and told us that they can't help and will not refund nor help in a way to make us, the consumers, the customers, the hard working Americans happy. She also hung up on my wife midway through the conversation. This is bad business and will be reported not only to the Board, but to the state as well. Do not go here. Good luck. read more

Unfortunately I had a bad experience here with the repair I brought my car in for. I had a coolant leak that cost me $530 and two days to have worked on. When I took my car home, my car dumped coolant all over my garage floor. You could see the coolant pouring out. No repair was done for my $530. I was charged for an intake manifold gasket set, valve cover gasket, thermostat and antifreeze. I brought the car back the next morning and had their mechanic take a look. He could see that the leak had not been repaired and put more coolant in it. I asked for a refund for the labor and parts that they had charged me for but he was unable to and stated he would have Jenifer or Nicole call me when she got in. I took the car down the street and they fixed my car in less than an hour. The problem was two loose hose clamps and they only charged me $100. I never received a call back from Golden Nugget and when I did call for my refund she refused, became upset, rude, told me I should have brought the car back to them (which I did), refused to give me a refund and hung up on me. I feel scammed and disappointed at how I was treated. I was also confused when she told me her mechanic said I came in that morning screaming and yelling at him. This was not true and I do have to say that the mechanic that I saw when I returned the next morning was not the man who worked on my car and was very polite. Much more polite than the girl I spoke to over the phone. He even refilled my empty coolant so I could make it to the shop down the road and get to work on time. So thank you to the very polite and apologetic mechanic that I spoke with this morning, it was appreciated. read more

If there was an option to not give a star I would definitely not give even one star. I've been taking my cars to this shop for years. In the past I loved the service but the last straw was when I was overcharged for a part and when I asked for the receptionist and mike to please price check this part they both assured me the price was correct. Believing them I took my car home - I found that the problem with my car was not fixed. I did some research about this part - from the dealer the part would be $30.00 but I was charged $200.00 from mike. This was before labor so this one visit really set me back. I don't like to worry about money but this problem really broke the bank for me and the problem still isn't fixed with my car. I went back to mike and was willing for him to try for a second time to fix my issue but he quoted an even more expensive price than my first visit. So I will never be back and I will never recommend this mechanic even to my worst enemy. read more

I have taken my Corvette into Mike on several occassion it's an old Corvette 1978 it seems when I go there to get fixed I have to come back for him to FIX again I had an oil leak and its leaking more now that when he has supposed of fixed. I have a Motor Home he was suppose to fix engine light went on again I was in Elko NV had to drive it back I called him said I would have to wait a couple of weeks before I could take back to him WRONG Answer I took it somewhere else and got it fixed the first time. I,m done taking my cars to him so I can come back for him to fix again. He is problably good at changing oil but I lost my respect for him. read more

These guys diagnosed my car and gave me a competitive quote to repair it. I chose not to have the work done as it was still not cost-effective to replace the engine that I'd blown towing a travel trailer over the Luther Pass (hence the 4 stars, not 5). Mike gave me great advice on salvage value, and I felt that they were honest and ethical people. I highly recommend them and wish Brian best of luck with the business after Mike's retirement. read more

BEST SHOP IN TOWN BY FAR!! I was there the day that Bill N was being a complete jerk to the front office and another customer in the office. He wouldn't leave or stop yelling. PROBABLY DRUNK! I have been coming here for many years and only get treated great! Don't let the Bill N guy stop you from having the best experience ever!! read more

mike and his crew have serviced my 2002 Land Rover for two years. they do a great job without the BS and the price is always fair and the jon done right. b.boylan read more

This was the first time we had ever taken a vehicle to Golden Nugget Automotive, so we really didn't know what to expect. We recently purchased a 2001 Mercedes with 71,000 miles on it, and we wanted it gone over with a fine tooth comb to make sure all was well. You know when you get in to a new vehicle how the brakes always feel "different"? We asked for an oil change and inspection, with emphasis on the brakes. Knowing how much a brake job can cost on a Merdeces, my money fingers started to twitch and cramp up when I thought what the outcome could be. They called us right when they said they would and said the car was in perfect shape and that the brakes were fine and needed no work. Nicole at the front desk was very patient and answered our multitude of idiotic questions and assured us they'd give the car a complete going over. When we came to pick it up, Mike was there and was very friendly and told us we had purchased an amazingly well taken care for vehicle. Both he and Nicole were so nice and friendly and made us feel very comfortable taking our new car there. We were concerned since it is a Mercedes and things can get pricey with them, but they were very honest and fair. Aside from the oil change, they checked all the belts and hoses, the brakes, all fluids, topped off the washer fluid, replaced a licence place blub....a full inspection. They even put batteries we provided in the remotes and programmed them. All this for what we thought was a very reasonable price. Work on a Mercedes can be pretty spendy, but after everything they did for the car, the entire cost was just over $150.00 including tax. They are now our official go to guys to get our cars worked on. This is the very first time we have ever given a review. We feel it is justified due to the great work and price. read more

Thought I needed a new alternator for my 1998 Jeep as it wouldn't hold a charge. I called the Jeep dealer in Carson and they said it would cost about $385.00 but, they didn't have the part in stock, might take 14 days. He said they charge a standard fee of $150.00 just to find out IF that was the problem. I asked if that $150.00 was then applied toward the $385.00 they said no, it was a stand alone fee. So, I started going through the yellow pages and saw the ad for Golden Nugget and looked it up on-line. I loved the two different experiences people had one Great and one NOT. Anyway, I called, spoke to Nicolle who was the most helpful, efficient and personable person I have spoken to in a long time. I told her my sad story and she said "Bring it in and we can tell you what's wrong and it won't cost you anything. WHAT? I said... She said I could come in after lunch and she would have one of her techs take a look. Mind you this was on a FRIDAY! It only took 10 minutes for them to tell me it was a BAD BATTERY! The battery was all that was wrong. I had them put a new one in and off I go! They saved me hundreds of dollars and more importantly gave me back faith in Good Service at a very reasonable and fair price! I now have new Auto repair shop that I will continue to use and to tell everyone I meet how great they are. And yes, I had tested my battery at home and it said it still had juice. What I didn't know is that it would not "hold" a charge and that's why my Jeep would not always start. Anyway, I loved my experience and would recommend this shop to anyone. read more