The website Bob created works in some regards but his work ruined my SEO. before he created my website, my beginner design was attracting 4-6 times as much traffic. Now it's a trickle. since he created it I've intermittently had a hard time reaching him about the problem. when I have reached him. he's made excuses and blamed me , tied to get me to spend more money, and suggested he do my writing ( or AI) and pay him for that! after spending a large sum of money, I now have to find someone else who has integrity. Don't listen to his hand picked references. read more

Based on complaints at the Better Business Bureau site, Good Creations seems to have a solid track record of disappointing their clients and I wish I had come here before hiring them. My goal in this review is to help other people who are looking for a web design firm. I hired Good Creations to create a fairly simple website that explains the work of my nonprofit and accepts donations. I had a very old, out of date website that I wanted to completely scratch. Bob and Jenn continued to try to take information from that site to populate the new one; it took a long time to finally convince them to stop wasting their time there. I was only allowed to talk to Bob, who passed my information on to Jenn (who did the bulk of the development). As you can guess, this was a bit like playing telephone. Bob would forget things altogether or messages got crossed. Repeating conversations multiple times to achieve a goal was frustrating. Their design process is to provide a static picture of the first page of your site (this took 5 weeks to produce) and you are required to accept it or not. Once accepted, you are locked in to many design choices that aren't made clear by the one static picture. From that point on, you work within those constraints. The page that accepts donations was so badly done and Bob offered no way to test it or allow my clients to stop a monthly or yearly contribution that I finally had to just drop that as a goal in order to avoid further delays. Accepting donations is quite important for a nonprofit. The timing of the whole project was unbelievably slow. I signed with Good Creations on 9/13/18 and had a press release scheduled for 12/15/18. I was told we could get the new site up by then. Bob and Jenn had many social engagements in the fall that required restarting on the project after each one. The website was handed off to me on 1/29/19 after a considerable amount of energy put in to checking and asking for status and revisions. Based on the complaints on BBB, I think I should count myself lucky to have a website at all. My sight is hosted on Bluehost and the representative I spoke to said they would have created a better site and in less time for what I paid Good Creations. I will be asking them to implement the items Good Creations was not able to do. read more