There was a tall old man, working in the lumber department, this morning. He isn't approachable…read more someone asked if I needed help finding something and the old guy cut in and said, "No we don't have any of that" I decided to go look for myself. I found what I needed... Then, I asked for some cuts, and this old man was the one to do it. I asked for 2 lengths, he cut 1. Then, he walked up to my 7 year old, with a 2 X 2 X 2 and said "this is a kid beating stick. He was waving it at my kid, like he wanted to hit him with it and my son was afraid. Umm, I cut in and said, "He's kidding, right? Don't worry, he's only kidding." But, he just continued for a couple minutes, waving and staring at my son, before he placed it onto my cart.... I won't go back here... As well, with Hannah's comment.. I too, experience bewildered expressions, from the men who work at this place.

We have had absolutely great service at Cranbrook Home Depot…read more The manager has been receptive to any and all complaints and done a great job of replacing any item which was not up to par. We have spent over $20,000 dollars at this store with a major home renovation and couldn't be happier. Benny Dobson

This place is awesome, a typical small town hardware store with friendly staff and almost…read moreeverything you might need from dog treats to garden plants and all kinds of hardware. They even have a section that is for RV's and a lot of seasonal items. Right now, late July they have a good selection of grilling accessories and they even carry Treger smoker grills. When I am somewhere I try to by local as it keeps the small guys in business. And I am a firm believer in small local business. This is your place I scored some really cute hummingbird feeders and the nectar for them, got a few tomato plants that were 50% off as planting season is about gone but I'll give them a try. My very first visit I was sent by my husband and our friend to get lag screws which I had no idea what those were. But there was a super kind gentleman that helped me find just what they needed. I will definitely keep coming here as I tend to find more than I came in for, just saying.

Manager is rude and unprofessional. Inside staff doesn't want to help customers unless they know…read moreyou personally. Almost everything in the stores much overpriced!

Glad we have a building supply in Eureka although they're a lot more expensive than the big box…read morestore it is convenient. I guess weighing out the difference in fuel and time it's a wash. Customer service is really good always friendly helpful. They have anything you need for home improvement, home repairs and gardening.

First of all, they can clean up they're answering service! I don't believe they are in service any…read morelonger. Why hasn't anybody updated the system? They don't return phone calls yet they're supposedly still selling stuff online but when anyone tried to reach them, nobody was able to be contacted. Not even the corporations could contact them through their sources since they are third-party sellers.

Such a pity. First $2000 bed we ordered we had no problem, sending to Florida. Liked it so well…read morewe ordered a second bed for Texas, exactly like the first. This became madness. Donna set up the shipping as "curbside" with "no signature required". It was supposed to be "front door" for $600. If I had not been there they would have dumped the 450lb bed parts to be assembled on a pallet sitting on another pallet, not even wrapped against the elements on the street in front of my house. The delivery guys were nice about it but the shipping order was set up wrong and they didn't have a forklift and neither do I. They took it with them. Calls and emails to Donna were fruitless. Donna doesn't think its her responsiblilty to actually deliver the bed, she dumped it on me. I tried to find someone to get it from the mover's but was unable to find anyone who would do it citing the responsibility against damage or missing parts. Donna contacted the mover I found but told them only to do it if I pay for it as a second move, adding that the bed is now damaged and returning to Montana Woodworks.(?) The new bed they'd make they will only send to the mover I found and again, I would have to take responsibility for getting it from the mover, no responsibility for Montana Woodworks against damage or missing parts, not even a price for that move. It's been nearly a month trying to negotiate the delivery of the bed. I have said from the start Montana Woodworks has to either deliver the bed or refund my money. Donna keeps making it just deliver the bed to somewhere in San Antonio - and already the bed has been damaged so bad it had to be sent back. So I have to cancel and find another bed. As I see the other reviews here all citing Montana Woodworks issues with delivery going back 10 years at the very least you should get the delivery specifics - who is their shipper and make sure you have contacted the shipper and see the order, and where they think they are delivering (front door, threshhold, curbside etc...) make sure a SIGNATURE IS REQUIRED and contact the people who will deliver to make sure they can get up your driveway or whatever is needed to get it in the house. Try to get the details on what they are actually shipping, is it on a pallet? I did a lot of searching looking for a product Made in the USA using natural wood from our forests, this was a huge disappointment. I will try the www.mountainwoodsfurniture.com/ recommended by a previous review. The Montana Woodworks bed we have is good, but the surface chips off and there's a huge empty space under the bed between the drawers. They don't post enough pics so that you really know what you are getting. If it had just arrived normally we would have been very happy. I look forward to the new bed we will get from another seller.