we have several accounts at lakeshore savings bank and almost always meet with the branch manager…read moreat the snyder location he is the most helpful, wonderful employee. you are so fortunate to have him on your staff

Excellent customer service and great interest rates !! Conveniently located. Locally owned and…read moreoperated.

I had to close a mortgage on a home on a specific date due to my work schedule out of state…read more Although there was plenty of time to gather the appropriate documentation, the seller's attorney was non responsive. The clock was ticking and it was likely that we would have to push off the closing to another later date which would require another cross country trip. Tracey Dickinson at Western Division Credit Union went above and beyond ( was well as Jamie from our attorneys office). They made it happen. Great work and a testament to their mission serving the membership

Friendly service, loan was done quickly and efficiently. Julie was very helpful getting our loan…read moreand setting up our cd. Definitely would give 5 stars

This has been my mom's banking institution for... honestly, longer than anyone can remember. A very…read morelong time. Long enough that years ago she came home and announced, with complete confidence, "There's a girl at my bank who looks JUST LIKE YOU." Now, if you knew my mom, you'd know her powers of observation are... aspirational at best. She could see a barber pole and tell you it looks like someone she knows. So I filed this information away with a healthy dose of skepticism. Fast forward to modern times, where I now help manage a lot of her banking and have been coming into Summit regularly for about five years. I've met the supposed "look-alike" several times. Spoiler alert: she does not look like me. She's younger, taller, brunette, and shares exactly zero identifiable features with me. (My mom still insists. Recently she even tried to justify it by saying, "Well, she's lost some weight." I stared at her in silence until she realized what she'd just said and started laughing. So... there's that.) All that aside--this place is exceptional. Because of how warm, friendly, and genuinely "down-home" Summit feels, I eventually opened my own account here too, even though it's no longer convenient to our current location. And I will never close it. They know my mom the moment she walks in. When she fumbles for her ID, they let it slide because they truly know her. They ask how she's doing, remember details about her life, and treat her with patience, kindness, and respect. When I was buying a house, they gathered around to look at pictures, oohing and aahhhing in all the right places like proud friends--not just tellers behind a counter. This is one of those rare places where you feel seen and remembered. You matter here. And as a bonus? My alleged "look-alike" is also an avid reader, so we often end up chatting about books while I'm there--which somehow feels exactly right for a place like this. Exceptional service. Exceptional people. Completely worth going out of your way for.

Forget the bank go here. Rates are so reasonable and very much lower than a normal bank. Everyone…read morethere is very nice and helpful. The only bad thing is two people could not figure out my app and why I couldn't connect other than that, I absolutely recommend this credit union for all your needs.

We have been members of the credit union for only a few years but have always had a great…read moreexperience here. The counter staff are extremely efficient and always friendly. Deposits and withdrawals are quick and easy. Never have had any problems. We joined the credit union in order to have a place to put our funds as we raised money to get our grandson a service dog. Management was very helpful on setting up the account so it complied with all regulations. Probably the only drawback is a lack of Saturday hours but since I am retired it doesn't inconvenience me. I cannot recommend this organization highly enough and encourage everyone to check them out.

Terrible customer service. Extremely unhelpful and not response to client/customer needs.read more

These have to be hands-down the nicest, and most accommodating banking staff I've ever met…read more Everyone from the branch manager to the teller was super nice and very accommodating considering my mother's circumstances. My mother, in a nearby nursing home, was unable to get out of the car, per restrictions from her physical therapist. The branch manager, Nancy, explained in the phone what documents were necessary, and what exactly needed my and my mother's signature. She explained the process and how long it would take, and though she had a meeting scheduled the next morning when I was going to bring my mother, she personally alerted her staff, so everyone knew the situation and what needed to be done. When I walked in, I was greeted by one of the tellers who immediately said oh you must be Eileen. She had the paperwork from Nancy all ready to go, showed me where the documents needed signatures, and walked out to the car with me to meet my mother. She patiently explained everything in detail to my mother and made sure that my mother understood everything and the process. The branch manager was just getting out of her car and hustled over to introduce herself to us. She walked the paperwork, the teller and me directly back to her office to process it herself. I can't praise the staff enough for being so kind, patient, accommodating and thoroughly professional. This is a large, open, bright and Erie Bank. There's computer screen at the reception desk and you use the touchscreen to enter in your name and then have a seat to the left or to the right or you can sit in upholstered chairs and watch TV in little living room like settings. They take walk-ins as well as appointments and they have a financial advisor on staff for investments. I intend to rejoin this Credit Union as a member.

I walked in to make a six figure CD deposit, but asked them to use the restroom facility before we…read morestarted doing the paperwork. I was refused - MANAGER said they only had non-public restrooms. So I walked out all while telling them that they were against OSHA. If I were you, I'd find another bank -don't go to a bank that doesn't let you use the bathroom when you're giving them hundreds of thousands of your money to use. Don't go!

We started putting some money into their savings account which is at 2%. They opened this…read morenewly-built location in Niagara Falls recently. There are no teller cages here! Their tellers stand at small desks with a computer and a small printer. I have never taken out cash here so I am not sure where they would get that from. I asked for a deposit slip and was told they are not necessary! Is this a look into the future of what branch banks will be?

I've only used the drive thru atm, so I can't really give much of a review on this bank…read more I can say, it's always busy & one time I accidentally left my card in the ATM & I called the bank 2 days later when I noticed it was gone & the woman who answered was very nice, pleasant to talk to & issuesd me a new card ASAP !!! It came within a week. So, customer service is great !!

I was here to deposit a check into someone else's account. Deposit. Not withdraw anything. I do…read morethis for a number of people who have trouble getting to the bank. This check was signed. I didn't have the account number. Again, only depositing. I do this all the time. In a bunch of banks. But this one doesn't like to do it. Weird. Easy parking.

Extremely professional, responsive and knowledgeable. They were able to guide me in multiple areas…read moreand provide sound advice​

Really pleased with the customized advice and guidance I received from this firm. I'm also…read moreimpressed with how thorough their advice is. I'm certain that I have a financial plan that will protect my family. I highly recommend Wilcox Financial.