Horrible customer service, they will keep you waiting for a representative for over an hour and you have to wait for a callback to get a representative which takes 2-4 hours. They are rude and difficult people. The insurance itself is expensive for bad insurance and no coverage. Would not recommend read more

Have on many occasions been hung up on after waiting for an agent to pick up. Their website can't take a payment. There's a button for it, but it doesn't work. No proof of insurance docs exist either. This is by far the worst customer service in I have ever com read more

Worst ever, trying to update my credit card, websi doesn't even exist, horrible! I was on hold 53 min yesterday and an hour and 10 min, today. This is insane , we need to take them to the court for waisted our time. I'm God seriously, today is my due date and because not being able to hold them I have to pay the penalty???????? Not to mention I pressed 1 for them to called back? Never happened, same thing happened last month! Something needs to be done! read more

Horrible, actually horrible. No response, no assistance. Tanya Vargess was disrespectful, unhelpful, rude and unprofessional. Seriously beware and do not put your car in shop before they give you the payment. The shop had my car for weeks and could not release it due to this insurance company not submitting the documents or moving the process along. Tanya then had the nerve to complain about the amount of times I called and left voicemails after she does anything but her job all day. Finally, I get a check after a month and my car battery died because it sat at the shop for too long. Need a whole new battery too. Very frustrating, made a yelp account just to warn other people about how absolutely terrible this company is and Tanya Vargess specifically. This has to be the worst customer service. Even the shop called and let me know she was unbearable to deal with. For anyone in the future, please get the check before you allow any work done on your vehicle. read more

If no star was an option I woulda chose that. They suck ass, always on hold for over an hour just trying to talk to an agent, because their website is BS. Stay away from these clowns. read more

This bogus company gets no rating . Kathy Burrell lies and gives the run around while her supervisor Steve Bogart backs her up . Got in an accident 12-19 . It's 1-26 . This Claim should Have been settled but Ms Burrell wasn't doing her job . She tells me 1-25-2024 that her company is at fault . On 1-26-2024 her supervisor says that they are denying liability . read more

See all

Beware of this insurance company. I had a car accident in February 2025. The driver who hit me used this insurance company. I have never heard of this company before. I claim through their insurance company. They did all this inspection and everything. All these hassles when it's time to pay my compensation they decided to send me an email saying we will pay you on a pro-rated basis I forgot to tell you guys that there are other people involved in this crash. Their client damaged two different people's vehicles aswell. I agree with their decision to ask them to pay whatever they decided to pay. Now they are telling me I have to wait until other people accept their pro rated basis compensation if they refuse I wont get paid for my damage. Please avoid this kind of shady auto insurance company. I don't know how they take care of their customer if they treat me like this. Bad business. Worse customer service. Bad people. Stay away from this: company. This is how they make money from people. scamming!!!! read more

Worst insurance company ever, horrible customer service. I've been on hold for 2 hours and still nothing. It's impossible to talk to a agent read more

My parked car was hit by a driver that has this insurance. My car was a total loss. They do not return calls. I received a letter in the mail about the 5,000 worth of property damage coverage they have. I'm currently without a car, no help getting a rental and no hope I'll ever get refunded for thousands I've spent. I'm super stressed and they could care less to even call me back. It's really horrible that a company should even be allowed to operate this way legally. read more

Fraudsters!! I have paid these con artists hundreds for months, for years. I get struck by another driver and file a claim through them. They won't even match the offer to replace my vehicle from the opposing insurance company. LET THAT SINK IN. They have nothing to lose, they are not paying for the damages (the other driver's insurance is), and then they want to steal my car and sell it for $6,000.00 to a salvage yard. How the hell is that even legal?!? Nevermind ethical or "good customer service". I have sent them independent assessments AND my exact vehicle with matching milage on the websites of several other dealerships. Absolute refusal to do what is right. Additionally, the claim adjuster lied to me about Good 2 Go's evaluation process. She specifically said verbatim, "We don't take the market value into account." And when I read over the estimate, they most certainly do. There's literally an entire page on that they do and HOW. Criminals and thieves! read more

Horrible company! They I'd a bait and switch, charging me the equivalent of 1,800 fir a 6 month policy, when I was honest in the beginning with my need for coverage for only 1 month, while awaiting coverage from an antique car insurance company. Do NOT allow them to price gauge you with their exorbitant bait and switch fees. read more

Worst insurance company. They never answer the phone when needed, & your on hold for hours at a time.

these fools denied my claim when I was t boned I can't believe them man worst ever and I'm suing y'all I will get paid for my injuries , my car was thrown half was down a main street and that's denied ! (their insured driver is the Honda pilot ) mine is the Genesis white read more

See all

Stay away from this frude insurance company. I wish if read the reviews before I signed up with them. read more

This has got to be the worst customer service I've ever encountered. Judging by the amount of negative reviews, it's obvious the company could care less and the employees know there will be zero repercussions for their atrocious customer interactions. read more

Customer service is the worse. On hold for HOURS trying to reach them. No call backs but if you want to buy ins they pick up the phone right away. This company sucks and that's putting it lightly. DO NOT give this company your business read more

Stupid unprofessional thoughtless idiots that think they have the right to keep you on the phone for over an hr. You're not busy at all!!! You're just a bunch of mindless capitalist that think you can answer the phone when you want. These guys had the rental ppl on hold who were trying to verify my insurance to rent me the car. My rating is 0 . read more

This is the worst insurance company that I've ever had! They do NOT return your calls at all. I want to be fully refunded by them. And I want to cancel their service immediately! read more

This is the absolute worst company. There is NO WAY at all to talk to anyone. They took 800 from my son for a new policy and never sent him documents or anything!! Luckily he called bank as a last resort and they refunded him the money right away. read more

I'm Paying over 200$ a month for Good2Go to try and total out my car because someone broke into my car and busted the back window out. WORST INSURANCE COMPANY EVER TOTAL SCAM! DO NOT GO WITH GOOD2GO! You will be ripped off. read more

If i could give this company 0 stars i would, VERY UNPROFESSIONAL, RUDE and THIEVES! I tried to start a policy online for some reason it kept giving me an "error" message but charged my account twice! I called SIX TIMES literally only to get through to people who don't know how to do their job! Some random guy was calling me "stupid" for getting my own quote online..... NEVER EVER get a policy unless you want to be scammed and transferred to complete idiots all day! read more

No customer service whatsoever you can email them to your blue in the face no one responds. You call them and they are so rude.

If i could give less than a 1 start rating I would. Terrible customer service is the reason this company is the worst to deal with. 2 hours on hold no call back option was given. I canceled my policy way back in the beginning of Sept. I was suppose to receive a refund check. The CSR says all that'll take 14 BD. Ok so do you see a check being generated, let me check, oh no I don't see one being generated. Its now October 4th the policy canceled on 9/5 that's beyond 14 BD correct, the CSR says no it hasnt been 14bd quiet yet allow a few more weeks. I understand money might be tight but never get coverage from this company. read more

Your customers service representative are very rude disrespectful and me and some of my co-workers are searching for a new car insurance company. We pay our monies to this company to be treated the way we are being treated with hanging up on customers not understanding or trying not to hear customers concerns. I would never ever ever ever refer anyone one I mean anyone to Go To Go insurance. Horrible horrible don't respond with my apologies we will do better look at your reviews and see how your consumers really feel about your establishment. I will be reporting my experience with co sumer affairs. Yes I will be looking else where for better accommodation. Go to Go need to train there customer service individuals teach them how to be professional. read more

HORRIBLE INSURANCE COMPANY. I see all these extremely low ratings and I am baffled as to how they are even still in business. There are no human beings to help. Their website to make payments is ALWAYS down, literally always. When you send an email is take a person a whole week to reply back with no resolution at all. The owner of this bullshit company should be ashamed of the ratings and remarks consumers are leaving. It should also open this person's eyes to see that they need to make a lot of changes and revamp how they run their company and how they operate insurance for consumers. When my policy is up I will definitely go and have my hard-earned money given to another company that has at least a human being to help and shows care and concern for their customers because insurance is not cheap so if you're going to Take a nice chunk out of peoples finances you should at least have enough decency to treat them with respect dignity and be responsive to them. read more

terrible company , they usually don answer phone calls , cancelled my policy since 3 weeks never got my refund back

Horrible insurance company, was side swiped by someone insured by Good2go in November 2021. It is now March 2022 and I have still not received a check for the damages done to my vehicle after being sent a letter stating that I would in December 2021. The insurance agent handling my claim never answers her phone, doesn't respond to any emails and doesn't reply back to voice mails left to her. Please stay far away from this company. Just pay the extra cost of having real insurance it is clear that Good2go is incompetent and doesn't care for its customers or those who deal with their company. read more

If could rate them less than 1 star I would. They harassed me about adding a person that didn't live in my house and even the complex said that the person has never lived there. They threatened to cancel my insurance every month if I didn't add this person even though I sent them my lease to show them there is no way this person is here and they still didn't believe me. I had to argue with a rep 2-3 times a mont. I sent the lease and did what they asked but still refused to accept it. I was never late on a payment never lapse on my policy and they treated me horrible. Today I canceled them and went with The General...policy is $100 cheaper.... Thanks a lot read more

One word comes to mind: FRAUD. They take people's money and do not pay out when there is a claim. My car was rearend while parked in front of my house by one of their insured. The person who hit my car only has coverage up to $5,000. The demage is over $10,000. I have underinsured coverage and need a letter stating their insured is underinsured. StateFarm has called, I have called- nothing. They do not want to pay the claim. Basicly ignoring it. It has been over a month. If they do not send what is needed within the next day or two I am reporting them for fraud. There are so many bad reviews of them not paying claims. Do not use this company. If you have a bad driving record and can't get coverage- I am sure you can pay a zillion dollars to get a piece of paper- but that is what it is- there is no insurance coverage behind that peice of paper- if you are in an accident don't make the mistake of thinking you actually have coverage. You don't(thinking most of the people using this company aren't actually expecting to be covered.) read more

They refused to sell me insurance even though I have a perfect driving record just because my car is over 30 years old.

Terrible company. Will drag their feet, pull you through the ringer, and lie to you. I currently have an open claim from an auto accident occurring in Oct 2016, and was told by their employee Dominiqua Matthews in Dec 2016 that a check was on the way for damages to my car. Instead of a check, I received a letter saying they need additional time (45 days) to complete the handling of the claim. Months passed, I'm continually calling and trying to get things moving forward. Finally I'm told that I'll be given a smaller amount in damages, and that forms are on their way to be notarized for me to receive the check. But, yet again, I'm sent the letter from Dec 2016 saying they need more time, even when I was told, outright, that forms were on the way. They're liars and do not care about those they serve. read more

Horrible, horrible, horrible. First I was given the highest rate in the world. I have a CLEAN driving record. So there is no need for that. Second I called to make changes, the agent told me she can't make any changes and that was the end of the conversation. I called back with my insurance broker and all of a sudden she was able to kind of help me. I submitted the changes I needed and two weeks later nothing was done and no changes were made. I got in touch with the original agent that couldn't help me to follow up on my changes and she said my changes weren't updated. Next email I received was that the changes were now made. My changes were made but my bill did not reflect the changes. Got another email with the corrected bill. At this point I am done. I went to another insurance company and am saving $200 a month. But now I can't reach anyone to cancel my policy and of course original customer service rep can't cancel my policy. I've been on hold with customer service for and hour and a half and no one picks up the phone. DO NOT WASTE YOUR TIME!!!! DO NOT WASTE YOUR MONEY OR TIME !!!!!!!! read more

I agree with the previous review that they are next to impossible to reach. I am currently caller number 27 in queue and have been waiting for over 15 minutes. Their endless tele prompts are are obviously designed to frustrate so you hang up before reaching one of their very few agents. I have a car insured with Geico and was on hold for under 30 seconds. Insure anywhere else and you'll have a way better experience. These guys suck. read more

I had to add another vehicle to my policy and called this morning and the representative JOSE MARAVER was very knowledgeable, professional, and made the transaction easy to do. KUDOOS to Jose for providing me with an excellent costumer service experience today. Monet J. read more

The worst auto insurance company claims department is HORRIBLE you will be waiting more then a hour for customer service to answer they dont get in contact with you within the 72hr frame they give you, the agent never answers it goes straight to voicemail, my claim was never resolved. U want cheap insurance go with Geico they are better they actual do there job Good 2go sucks they just want your money I would give them a half a star if I could read more

TERRIBLE! TERRIBLE! TERRIBLE! I was a victim of a hit & run, the owner of the vehicle that hit me has/had this insurance. Never returns phone calls, false promises and takes forever to get any answers out of them. No customer 'service' number, just a generalized 800 number that sends you in circles. Maddening. Terrible! read more

I have had them in the past, but left there company, my friend was in my car when someone hit us friend behind, and they dragged this CLAIM threw the ringer just so they don't have to pay, it's a jacked up insurance company and there ripoffs, I have progressive insurance now and there great, I give American independent insurance no ratings and iam reporting them to the better business bureau, and everyone I know I'm telling them the same thing! read more

I am a new customer and I honestly believe that if I got into an accident I would be sent to jail for not having AUTO INSURANCE,,My opinion is that this company is a FRAUDULANT .Stay away now I have to close my bank account...just to get rid of them.....Run its not worth your Money or time This Company is the worst Ever.....They are LIARS AND THIEVES.....They go into your bank account all the time....This company go by the name of GOOD to Go insurance out of Atlanta Ga, they also have 15 different phone numbers..and they put you on hold all the time..very suspect.....try another company before you get sued... . read more

Beware of American Independent and motorists who are insured under their policies. This company is a bare bones car insurance provider which means everyone who has their plans is only covered up to $5000 in property damages. What this means is that if your car or damages are worth more than $5000 that is all they will payout and you will have to take further legal action in small claims courts to get your money for repairs or worse case, another vehicle. If you are in a crash with multiple vehicles the $5000 limit still applies but is now split between the repairs on your car and the other involved parties thus reducing the amount of money you will receive for repairs. Depending on how many people are involved in your accident the process could be lengthy. Ive personally waited over a month to receive a total loss check from American Independent. The claims adjusters and supervisors say they return calls within 1 business day but you may not even receive a call at all. 50% of the time you will receive a voicemail. I dont blame the adjusters or the phone correspondants because this is how American Independent created their awful bare minimum coverage polices. Their website even states verbatim, "We are your minimal limit specialists. Why buy more than you need?" read more

They have the worst customer service ever. I had an issue with my bill because it came out about $50 more than I signed for, when I called they said it's because I had said I was under someone else's insurance policy so it was a discount, mind you I've never spoken to them before. So I called and spoke to a guy who said he'd call me back with savings and never did. I called a few days later, spoke to a manager who said he was going to look into savings and call me back to help. A month went by and I never got a call. I was very furious and started a policy elsewhere , when I called to cancel I spoke to the manager and he sound very upset but guess what. I don't care. The worst customer service EVER! Also, they are never available. What insurance company isn't available 24/7 when we need them? read more