Very nice accommodations. Extremely helpful staff, very friendly, and beautiful rooms. Close to the…read moremajor shopping, attractions, and some of the best food in Berlin (and that's saying something). The room we stayed in did not have windows that could open, but it did have an evaporative cooling machine, similar to AC. Will definitely stay here again when I'm in Berlin again.

We've booked for a week-end in June 2008 in Berlin the Nashville apartment and everything started…read moreperfectly. Our flight landed 20 minutes before schedule (it is now so seldom that I had to mention it!!) around 8pm instead of 8:20, thanks Easyjet !! As we had not luggage checked in we were able to rush to the train station and left around 8:30 the place. After two connections we arrived in front of the hotel around 9:45. First surprise, there was no one there but instead a written note For check in call +49. Hopefully we had our mobile phone and called the number. We got an I'll be there in 10 minutes, therefore we decided to have a drink at Mario's, near the apartment we had booked. Finally, the person called me back 5 minutes later saying I am at the hotel without such a nice tone but finally that was perfect we were afraid to wait longer so I rushed back. When I got there the guy was polite but not so friendly but I didn't pay too much attention. So I filled in the check in form and he asked for the payment in cash. I knew it but actually I didn't know that we should pay on arrival and I had just 50 euros with me, my partner having the rest at the bar, that was probably my fault. After excusing myself I told him that I was going to the closest cash machine, right outside the place to pay. First he said ok, but a couple of seconds later he exploded. He said No, you'll come back tomorrow, I've been already waiting for you for 2 hours and now I want to go home. I said that we had sent our flight schedule and that I thought he knew that we would arrive around this time but he answered back You've landed at 7:41 I've checked on the Internet I was amazed as I was sure of what had happen, I was there and not him. I told him the truth but apparently he didn't care really, he just wanted to go home now He gave me the key and the next surprise was that it was for the Moulin rouge apartment. I double checked on the confirmation that I had printed and showed him that we had booked the Nashville instead. He was also surprised and checked back on his computer. He told be that no the Nashville apartment was not available but the Moulin rouge was bigger at the same price so we were not loosing anything. Then seeing that I was disappointed he told me that they had water problem at the Moulin rouge and that it was not available for anyone. I told him that he could have informed us of this change but his answer was No, it happened 2 days ago I told him that I was reading my emails every day but that if the apartment was even better it was not a problem. However I had no choice at this time Next morning we went back to the guesthouse to pay the remaining amount of the stay. He was at first sight again polite but not so friendly, I got used to it. I had to ask if the Internet connection was in order as we were not able to get connected. Of course he said that is was in order but when I tried to explain that I had tried everything without success, he shouted back No, I was there yesterday and it was functioning. I must admit that I had to ask back if he was rude with all customers or just with us and we left. For the tip, I had been able to connect my laptop later on from an Internet Café. Of course we had other questions, about the city, the different places where to go as it was our first time in Berlin but it was useless to ask him anything else at this stage. Shortly the next morning for our check out, the top news was that he couldn't keep our luggage for the afternoon as reception was closed after 14:00, so we had to walk around the city with our bags before our evening flight. Now my opinion: We are probably very demanding when we travel as we hope a perfect experience far away from the daily stress. However we know that perfection does not exist. We usually adapt ourselves to the local rules as long as it is explained in a clear and polite way. We travel a lot in and outside Europe and this is the first time we meet such warm welcome. It is a shame because the place is also very nice and clean. It is located in the perfect neighbourhood. I will never understand why some consider themselves as a super star, probably explaining the guesthouse name, and customers as negligible. I believe that there is minimum of friendliness to show when you run a business in contact with customers, and overall several ways to say the same thing (Oh, I am afraid we cannot or I am sorry but) some basics that apparently they don't have at Stars Guesthouse Berlin. This is a long story to intend giving as much information as possible based on facts then you'll pick what you want to have your own opinion.

The intercity Hotel at the Berlin Airport BER was a great place to spend the night to catch a…read morereally early flight the next day. It took maybe three minutes to walk from the hotel to the entrance of the airport. There is a subway station in the airport, which made it easy to get to famous landmarks in Berlin. This hotel had a nice modern vibe to it. It also had kiosk so you can check in yourself. My only complaint was that I could only reduce the temperature in the room by three. So it was hot in the middle of the night. And the thermostat only worked if you were in the room.

It's ok. Not bad but not great. We missed our flight and stayed here one night. Close to airport…read more Can't walk anywhere, without a car you are stuck here. Food is ok.

Found this apartment accidentally on google when i was looking for an accommodation for my parents…read moreduring their visit in Berlin few weeks ago and i have to say i made the right choice (me and my parents loved it). the apartment located right in the middle of Friedrichshain district (which is quite close to where i live, so it was very convenience for me to "take care" of my parents), reasonable price, fabulous decoration and the guy who did the check in was very friendly and professional. My parents had a good stay and i will definitely recommend this place to my other friends.

So on the plus side, the location was very convenient for using the local transit. The room was…read morecomfortable and the bed was as well. It was clean and reasonably appointed. The price was also pretty decent comparatively. On the downside, we were not given the choice of a smoking vs non-smoking room and we were placed in a smoking room. We aren't smokers so we did not like that at all. We would have requested a room change but after calling the front desk to request some extra pillows that were needed for support because of a back and shoulder injury and being met by an employee who was incredulous that we would ask for extra pillows and who proceeded to tell us that we were asking for far too many pillows, we opted to just suck it up and deal with it since customer service wasn't high on their priority list and we didn't want any trouble. On the upside, all of my my friends laugh hysterically when I tell the story and mimic this guy telling me that I was asking for far too many pillows so at least we got a funny story out of it. Also, the shower was way too small and there was really no way to use it without soaking the entire bathroom floor but again, that seems to just be a European thing. Would we stay here again? Maybe, but we would ask a lot more questions before booking and if German Lurch, the Pillow Baron was standing behind the front desk at check in time again, we might reconsider. You just can't beat that subway access though and there's an Aldi right down the street with cheap Coke Zero

This hotel is at minimum level…read more Tiny rooms, not very comfortable. The day staff speaks terrible English. It's, in fact, so bad they don't dare reciting the unnecessary complicated WiFi codes that expire after 24 hours (just why?!) over the phone. You have to come down to pick up a post-it with the code written on it. That said, they don't even do that in hostels. I overheard one of the check-ins of some Spanish guests that asked for "Mitte", which is the central district of Berlin. The front desk lady said, with a subtle but noticeable arrogant tone, "Oh, we ARE the center!" Yea right, that's not what they were asking. The couple exchanged some confused looks, thereafter. I will definitely not be back. This hotel is so German, it hurts.