There are a few reviews about poor service, but I've only had that experience with one employee who I regularly see. Besides them, everyone else has been extremely friendly. There's a decent assortment of items, and they refresh items often. I love to thrift, especially frames, and they have a good selection here! The big downside that many have mentioned is the pricing. The pricing is extremely overpriced. More frustratingly, there's no consistency in any of the pricing. It is extremely common to see something like a beautiful glass punch bowl priced at $4.99 while a junky plastic water bottle is priced at $15.99. I've also seen frames with ripped backs and shattered glass priced higher than $10. If you're looking to buy secondhand, this place has some nice options. If you're looking for a BARGAIN, this is NOT the place. read more

I recently came here to try and mainly find some good Minnesota Twins swag while I was in the area. They had a limited amount of items here but they so happened to be full of Vikings and Minnesota University wear. Fair variety of jeans, shirts, dress shirts and home decor. Prices are ridiculously expensive for a thrift store unfortunately. read more

Goodwill stores now have a fresh aroma they dispense as you enter and in the store. Very clean, well laid out snd full of all ages clothing, some with tags and everything from shoes, shirts, pants, dresses, hats, cookware, decor, luggage, bedding, rugs, collectibles , grooming products and artwork. Shopping carts, ample parking, organized snd a nice experience. read more

I tried to give two big donations of clothing, but when I wanted to keep my reusable bags, they wouldn't take the donations!

I like this good will as it's my local store and if you know what to look for you can find some hidden Gems. I've found Aran Crafts Wool, Lauren Ralph Lauren leather booties, silk shirts, like new lamps and a working crock pot here. The staff on the floor are friendly and occasionally remember me. I can see that they clearly don't put the greatest items out as we all know there is a brand list at Goodwill that they keep for online auction, but occasionally I'll find a hidden gem or rare piece because it's not well known. Overall it's generally clean and they do a great job of swapping out seasonal stuff. It is a small store but if you have something specific you're hunting for, a few trips over time and I guarantee you'll find it. read more

The worst Goodwill in the area. Employees don't care, look like they don't want to be there, and aren't even at the register when you need to check out. The non-clothing area is a mess--I saw an employee just guess where something went and toss it, then spill stuff. The games section is tiny and the puzzles are mixed in, unlike some Goodwills where the games and puzzles are separate. And the prices have skyrocketed--up 25% or more, selling old t-shirts for $7 to $10? Seriously? read more

For being Goodwill, the prices are absolutely outrageous!! They mark up fake designer stuff (that is so wrong when it isn't even the real designer) When they have 50% off a color weekly you will be sure not to find that color because they are quickly taking them off the shelf to put in the back! The new manager is a complete joke as well. You ask a question and get a vague answer and he walks away! That is some poor customer service you got! Savers and the Salvation Army are the places to go, they have better prices, deals and coupons and nice staff! They get the stuff for free and price like they are a retail store! Get a grip! read more

They reject almost everything. I donate at several other locations and the Eagan location is the only one that rejects - and their turn down rate is over 50% in my experience. Don't waste your time dropping off there. read more

I've found that the Eagan Goodwill Store is pretty much on par with other Goodwill outlets, though the Eagan location is a tad smaller in size than some others. Selection varies, of course, but there is always some bargain to be found if you search closely. Unfortunately, I cannot recommend their donation drop-off. Most times I have had items to donate, I've found a long line of cars waiting to go through the donation process. Today, I was the 8th car in line at 10:30 a.m., about half an hour after they opened. After waiting 10 minutes with no discernable activity, I walked up to the partially open garage door to peek in. No one in sight. I called out Hello?" and an employee looked out, and I explained that there were now 10 cars waiting. The response: "Oh." The first car was let in, the door closed most of the way. Ten more minutes passed with no activity. I walked back up and once again found the area empty. Given my place in line, it would be well over an hour before I could drop off the items. I don't know if it's lack of staff, poor management, or an attitude situation, but even a sign indicating EXTREMELY LONG WAITS or something similar might be helpful in setting expectations. As it stands, I plan to check with other options ( Disabled Vets, Lupus, etc.) who provide pickup service. read more

The thick thanksgiving day paper had a coupon for 50% off an item but expired soon. I was in Eagan area and ventured over here. I mostly look for athletic men's shirts for my fussy teenage son. A worker was handing out photocopied 50% coupons. I asked if I could use them both and she goes on a power trip about that I could go to another Goodwill and use the other one. Ok, whatever. I find an Under Armour orange jacket for $14.99 now $7.50 and a couple of shirts after I photographed them and texted to my son. I check out and the nicest teenage boy rings them up separately and I use both coupons. So glad his bitchy manager wasn't up front. Don't these stores want to sell stuff? Holiday Ugly Sweaters were ridiculously over priced. read more

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My least favorite GW store. If you're looking for handbags or purses skip this store. They seem to put new bags on the floor no more than monthly. Eagan is a major disappointment. read more

Goodwill site says they take Christmas trees. I brought in an artificial tree with decorations. The very nice employees at the donation drop off said they only take artificial Christmas trees if they are broken down and donated in the original box. I said I'd checked the website -- and the employee said there were two different websites. Disappointing for me. read more

Used to be a great store. Lots of treasures. Now management hoards all the good stuff and sells in their online auction. Not cool!

All Goodwills are pretty much the same. Just different stuff; hit and miss finds. We had a bunch of stuff to drop off. Little did we know that they will not take things that aren't fully assembled. I guess I see their point. We wanted to get rid of it so we assembled it and dumped it off. It must vary by location, I've seen things not fully assembled for sale. We donated a chair and 5 min later saw it on the floor with a ridiculous asking price. Oh well, I don't care as long as its out of our hair. Location is clean and always being restocked. read more

Do not bother to donate here. I attempted to make a donation of office work clothing, a Stiffel lamp and some small kitchen items. The staff in the donation center informed me they could not take the items out of my vehicle in spite of seeing my handicap plates and that I am currently using a cane. I came home and called Savers. They will be happy to have my donation, will unload the items and do not have a CEO who is paid millions. Save yourself a trip and go anyplace but Goodwill to make your donations. read more

I went to drop donations and the staff were extremely rude. They had someone pull up ahead of me while I was trying to make my donation. They also would not speak to me or explain how I should donate. I work in humanitarian aid and their treatment was appalling. I would NEVER donate here and highly recommend you do not if you want to be treated with any dignity. read more

I like this goodwill, the drop off is convenient and I found some fun vintage things here too. Location is convenient, but staff is hit-or-miss. Some are really nice, others are just downward rude. I usually come here for kids toys that I know will be short-lived, like puzzles. I get a puzzle, take it home, and after we assemble it I take it right back :) and donate for a 25% off coupon. In spring and summer they sell A TON of gently/barely used kids bicycles. Do yourself and your budget a favor, next time buy your kid a used bike here. And then just go across the street to a conveniently located Home Depot, get a can of WD40, spray it on the chain, inflate the tires and tag-dah, as good as new! read more

It would be nice if it didn't take so long to drop off donations! I've given up trying. read more

Beware of Bed Bugs. We don't know where peoples things have been and how well they take care of their stuff.. Someone brings a clothing or bedding item in that is contaminated and it is hung/placed next to something else everything gets contaminated. Will cost you hundreds and hundreds of dollars for a professional exterminator. And you saved $20 at Goodwill! read more

I am now only rating this place 2 stars because the last time I went there, I brought two packing boxes full of pots and pans (very gently used, mind you) as well as some Gabriella Rocha kitten heel shoes (gently worn but still in their original box) and the dude who accepted my items just chucked the box of shoes in what appeared to be the trash! I told him the shoes were still in there and he goes, "Oh, I'll get it later." (I have no idea if he did or not). My nice kitchenware, which I was hoping would help a family just starting out, also went into (what appeared to be) the trash - I think because I had the pots wrapped in newspaper so they wouldn't scratch each other during transport. Oh well, so much for that! So perhaps, don't leave your shoes in the boxes and don't wrap your dishes or pots/pans in newspaper. Lesson learned. Wouldn't recommend donating anything other than clothes here if you don't want it to be trashed. Oh, but the drive-up garage door is still nice, so if you wanna get rid of some stuff and put it on your tax return, this place works. But if you have nice items that you want to ensure go to someone in need... look elsewhere. read more

Good selection of clothes but terrible management. I picked out a sweater marked $10 but noticed it had a stain on the front and a hole in the shoulder. I asked for a discount, considering the bad shape. The manager said that sweater was worth $100. I laughed and walked away. Not shopping here again. read more

I love shopping at Goodwill, but this weekend they gave me a lot of crap about returning a defective item. I bought a lamp that was in its original Target packaging, and when I got home and tried to put it together I discovered that it was defective. Minnesota law regarding implied warranties requires merchants to accept returns of defective merchandise unless specific procedures are followed to make the consumer aware that they are purchasing the product as-is. When I called to ask about a return, the manager said they only do exchanges. However, when I threatened to file complaints with the Attorney General and the Better Business Bureau that policy suddenly changed and she agreed to accept my return. Goodwill has an important mission, but that doesn't justify not following the law. If they continue to hassle customers who want to return things that don't work as they're supposed to they're just going to alienate people who would otherwise be supportive of them. read more

You can't try stuff on, but you can only return it for in store credit. What if I can't find anything else I want? I asked the girl to hold something for me for tomorrow since I don't have the crap to return & that's against their policy too. Pretty screwed up. read more

I'm a big fan of this place. They have everything; from clothes to furniture to fake flowers. There's also a drive through drop off around the back if you have a carful of donations, which I often do. :-) read more

Goodwill - Eagan - Thrift Stores Near Me - Eagan, Minnesota

Went to drop off some old toys we bought longer needed and there was a line of seven cars waiting for drop off, with no workers in the area. Went inside to shop and let someone know and I was very abrasively told that 'someone's working in that department' despite someone very obviously not working in the department. Bought some pieces for a Halloween costume and cashier made a fuss about making change on a $20 and put my things in had a bag that had rat sh*t in it. Disgusting and rude. read more

I have been a fan of this particular Goodwill for the last couple of years, ever since we moved to the local area. I felt that the selection of clothing was really good, nice fitting rooms, and VERY clean bathrooms. The home goods/toys/books...everything else pretty much is hit or miss. I do find the prices at this particular location to be a bit high but I've seen that a lot recently in places like these. I'm giving a negative review because our Goodwill's in the state stopped giving out bags which is no big deal because they just use the ones customer's donate with. In the check out line, I had no idea what type of bag my stuff was put into until I got home. I was completely grossed out! It was a USED HOSPITAL bag. I can't believe the employee used it first of all and no one seemed to question it. Who knows where that was?! Needless to say, I washed and scrubbed all my purchases. Guess I need to start bringing my own bags. I still like Goodwill but NOT this particular location. Also, saw quiet a few things being charged up from like Target that you could get on clearance. read more

Goodwill - Eagan - Bag I was given at the checkout! Ewwwwwww! I didn't realize this was a hospital bag until I got home. Just why? - Thrift Stores Near Me - Eagan, Minnesota

I was at this place today, bought an ipad case for my granddaughter since the cashiers was talking too long to give me the receipt, i was late to take my daughter to the airport, I left. I came back within an hour to exchange it,because it didn't fit, and they refused because i didn't have the receipt. I told i will never shop with them again. And the guy told me. Yeah don't come back here anymore. read more

By far the worst experience i have had in a thrift store. I go to goodwill biweekly as i shop for friends and my online shop and have visited almost all of the locations in the metro area, and I've never been treated this horribly. I don't have a car and rely on public transportation to get around, so i was carrying a full tote bag from the previous store id been in that day. As i was shopping i got a few weird looks from staff, which i didn't really think too hard about. As i was getting ready to check out , i had set a shirt down at the end of a rack of clothes. I should have put it on a rack set out for unwanted items, but there was none. A staff member came over and very rudely asked if i was "just going to leave it there?". I apologized and she left, but then i could hear her talking very loudly to who i assume was the manager about my mistake. The manager then came over and said in an equally rude tone that "if i didn't want an item i should hand it to the cashier". This was all fair, if not slightly rude, so i apologized. As i went to check out there were four staff members hanging around the checkout area with no line, just me. i put all my items for the cashier to ring up and they asked about the other items in my cart. I said that it was my bag, confused why they asked. I have never been confronted for carrying a tote bag before. The manager came over and asked me what was in the bag. I said i had been in another store. She asked why i would bring a bag into HER store without telling her. I replied that i do not have a car, i had no option but to carry my things. I showed my receipt from my previous purchase and she seemed extreme disappointed that she was wrong. It's not a crime to carry a tote bag of things and frankly extremely insensitive to assume that all of your shoppers are well off enough to drive a car, ESPECIALLY AT A GOODWILL. I'm an 18 year old white woman so this encounter did not end with anything but a bruised ego for me, but i can only imagine what would happen if i had been a young black or brown person and these predatory women had decided to form a vendetta against my. I have no doubt these people would've outright accused me of theft and called the police. This was specifically the white female staff, no one else working showed me any kind of negativity. I was treated like a thief simply because i do not have the luxury of driving a car. I'm appalled and will never return here. Shame. read more

Came with a lot stuff manager took one look at it and said I won't take even one bag of clothes after I called to make sure I could come today. Now I get to drive all over the twin cities finding donations services. Thanks a lot! read more

Was here yesterday and their register locked up .. After moving to a new register and re ringing up my purchase I discover today they charged my debit card twice! The manager says he can not refund my account with out a paper receipt! They get to keep my money until I file a dispute with my bank! Don't go here!!!! read more

I took some boxes that contained glass items (all well wrapped) - and the person just chucked the items into a pile. I heard the glass break. I was heartbroken. There were some nice pieces that I didn't need but someone else would have benefited from them. After that, it was just some broken glass that someone would need to clean up. I have to find somewhere else to donate my nice items. read more

Store manager Ryan.... He is not much help, don't even know if he attends to the floor. Useless individual who seems to try and know plenty while knowing nothing about the store. Individual who does not take responsibility for anything. I ask to speak to the store manager, I was told he was not in, then another employee told me he was sitting in his office. I ask if he ever comes out, I was told no or very little does he come to the floor. read more

This store has steadily gone downhill. Now it's just new junk, almost a dollar store. And not a place for a hunt at all.