Aaron at gosch runs the dealership very professionally. I had some issues and he followed up and truly cared. Thank you Aaron

Be Aware! Service department Service Advisor Daniel is rude and very unprofessional!! I waited for an estimate on replacing my brakes for My 2017 Ford Mustang. He advised me he would call me back on Thursday and he never called me back. I have a service agreement that covers my front and rear brakes including rotors and should not have to pay anything out of pocket. He had my front and rear brakes and rotors. Daniel replaced brakes and rotors front and rear with out my consent and had the nerve to say I owe 800.00. This is the worst Service I have ever Received...I have 4 Fords and take all my Ford's to the dealer. This was the first time bringing it to Hemet. This is Fraud!!! He called me today Monday giving me attitude and was very rude and hung up on me. This is a nightmare. I'm dealing with my husband almost dying due to Covid.. Please Lord let thy will be done! read more

This place was a total waste of my time when shopping for a great-good used car. One of the salesmen approached me and said he could help me with my need. He showed me 3 nice used cars and I test drove only 2 of them. One really fit my needs and was a very comfortable fit for me. So we went back onto the salesfloor to crunch the numbers. I told this guy what I had down and what I can afford a month for payment. He took that information and my credit history and off to the other people I guess his boss. He returns and ask if I can put a larger down. I say maybe $200 more to my $1300 offer. He goes back to his boss. Again he returns and still wants more down. So I think about it and call my daughter. She tells me get it mom cause she will help me meet his request. So I tell this salesman okay let's give it a go with his request. He takes it to his manager and again he comes back with more wants for me to get this 2016 used car. And by the way, while we are waiting for the manager to decide. The salesman tells me that "he's not really making any money right now as he's dealing with me". So he goes back to get my paperwork from the manager and now he's requesting I put 5k down and a co-signer. I said no, And to give me my papers back, my paystubs and that I pulled up on their computer. What a waste of my life and time for running my credit report and my hope of driving off in a new used car. And he was rude to tell me he's not getting paid to deal with me. My personal problem is, I have what you call zero credit. I have had some credit issues and and write-offs in my past credit history. And since then I have not bought or paid off and debts in over ten years. I couldn't afford it during my illness and retirement that followed shortly afterwards. But don't play games with customers just because they are slightly challenged in the credit world. Hell, I would not have come into your establishment if I could not pay you. I have a budget to maintain and I can't do it if you want me to diminish my standards to fit yours. Everyone is not that perfect but we all have needs..... Just do your job to please the customer! read more

A very special thanks to George Cox , in the service department, he went above and beyond to help me . He listened to what I had to say and he made an effort to help me . Thank you I truly appreciate all that you did ! If you need device I highly recommend requesting him :) Terrie Barbat ,the cashier at the service department , was such a pleasure to pay with . She knows how to treat customers and had me in and out very promptly ! Thank you read more

I came in with my family and we discussed what we wanted in a car. Gas mileage was crucial and a few other options along with it. Carlos and Antonio made a near perfect team to make our buying experience worth it. With a little more well understood communication, I would have a near 5 star rating. I'm thankful for my purchase overall. Terry, the Internet sales rep, not as good as I once thought. She's the reason I appeared at Gosch in the first place because of her personality, but she fibbed me. I get an email asking to come back and look at what they have to offer....but since she didn't show up like she promised yesterday, she would have known that I already bought a brand new car off her lot. Not impressed with her at all. Still a 4 star though because I saw how ford Elsinore functions and Gosch was much better. Thank you guys! read more

Just purchased a new 2020 Ford explorer. The passenger side mirror was damaged from the dealer. Recieved a call from service to come in so that they could put in new part. After waiting 10 minutes to see the service writer I was told it would take about an hour. 90 minutes later I was told that they had ordered the wrong part. Why did I have to wait all that time to be told this. Unacceptable! read more

Quick lanes is the best. They're really fast and they take care of you. Super friendly too. The reception guy santos, is super cool. Constantly updating you on the status of your car. All the other crew is super nice too. They do a really good job. Will be coming here for a while. read more

I would like to give this place 0 stars if I could I can't even begin to explain how bad this place is at handling business with me. I took my truck in to them over two weeks ago and not one time have they called me with an update I have had to call and call and every single time they say they'll call me back and they never do but besides how bad their customer service has been they had my truck for three days before they even looked at it finally three days later they get my insurance company an update that they have looked at it and it took them two more days after that to order the parts for it my insurance company wants them to pay for my rental car this is how bad their service has been but it gets worse they tell me my truck is going to be done on Friday I call them multiple times Friday for an update they close at five finally 430 I get a hold of them and they tell me that they're not gonna get it done until Monday I call them on Monday I plan to leave work early on Monday so I can pick it up on Monday I called them four times before I get a hold of them at 11:30A.m. they finally tell me that they had just realized that there were two parts missing that they didn't order before and they didn't realize were missing they didn't realize these parts were damaged in the collision even though they were supposed to finish reassembly on FRIDAY! they realized Monday that they needed more parts so they need to order these parts and they should be in by Tuesday obviously I'm really pissed about this I need my truck I Can't haul my horse without my truck already had to miss one horse show because they said it was gonna be done on Friday my horse show was on Saturday but I didn't have my truck so I couldnt go and then they said it would be done Monday and now I'm waiting for them to call me on Tuesday I tell them call me and let me know that you get the parts I wait all day Tuesday for them to call me I finally called them at 4:30 to find out if my truck is done they tell me that they got the parts they reassembled it but they realize the air-conditioning isn't working mind you they told me that they were going to re-charge the air-conditioning and have that done on Monday because they had no parts to do anything else on Monday so they would fix the air conditioning which when I brought it in there was no problem with air-conditioning I drove it there it was not towed or anything there was just front end damage and the air conditioning was working when I brought it to them so tell me why they said the air-conditioning is now hot and not working honestly I think they're just BSing me because they didn't get to my car they are working on other cars and they think they can jerk me around. Don't ever take your vehicle here for anything this is the worst service I've ever gotten my insurance company is pissed off they think this is ridiculous as well they want them to pay for the rental because they've taken so long to work on my truck and my truck just had bumper damage there's no reason for them to take over two weeks to fix it. DO NOT EVER go to Hemet Ford read more

Ryan in internet sales is also awesome to work with I recommend asking for in sales Bryan Lopez and ryan smith and Eric is everything you'd ever want in a Car Sales Manager read more

Unfortunately I waited too long to write this review and forgot the names of the staff that helped us purchase our truck last month. I came here because they had the best selection of F-150's anywhere in southern California (after doing a lot of research for 3 weeks). I made an appointment and from the time we got there, 2 1/2 hours later we were driving away in our new truck. Everyone was extremely professional and helpful throughout the process, and it was definitely the best car buying experience we have ever had. Thank you to all the staff! read more

I hate writing bad reviews but seriously this dealership gave my family and I the run around. I was upfront and honest from the beginning about my situation and these guys went as far as actually taking a check from me telling me I was approved on a loan which in fact was not true. I learned at another dealership there is a 10 day window that they can refuse the contract you sign and take back the car. I had never heard of that but after speaking to the bank who financed us I learned that none of the "deals" Gosch Ford had me approved on were actually accepted by the bank. So glad we did not buy from Gosch as I would have definitely received a call asking for more money down or the vehicle back. Save yourself the headache and drive down Newport to Railroad and see the guys over at Lake Elsinore Ford. They are honest direct and upfront throughout the process. And the car you sign for you will get to keep not send back after a week or so! read more

Bought my first car today. Such a pleasure doing business with them! Moises was the BEST! Great energy and worked with me to get the best deal. 10/10! read more

Brought my car into the service center with a pre scheduled appointment on a Thursday. Was told it may not be looked at until after the weekend which we were fine with. It is now over two weeks and my car still does not have a diagnosis because they are "over booked & under staffed." I have a warranty on my car that will cover the issue as well as pay for a rental but cannot use it until they diagnose my car. I call the service manager and leave a voicemail as the service advisor basically told me there is nothing that he can do and the manager had the service advisor call me back instead. I am at a loss as to what to do. I purposely went to this location as have heard nothing but great things about the service department but after being told I am not the only "unhappy" customer not sure I will be back. This is insane. Give me a courtesy vehicle until you are able to diagnose my vehicle at the least since my warranty won't cover a rental until you fully diagnose my car. They are not even trying to fix the situation or try to make the customer happy. Just keep saying "well we get cars from 3 other cities so we just get behind!" Mind you have already been told there is engine issues that will be covered but not sure exactly what it is. read more

Paul at ford is awesome to work with in service, friendly and polite. I trust my mustangs there

They advertise bogus prices to get people to come....they are extremely expensive and very rude....

I wasn't planning on posting about this dealership, but the more I thought about it, the more angry I became. I went with my parents into Gosch Ford in Hemet to help them decide on a new vehicle. I have never been in a less professional dealership in my life. My parents wanted a Ford and my cousin had such a pleasant experience at Gosch Toyota that I suggested we go to the Ford dealership. My family has referred a couple of people to Dale Ferguson at Gosch Toyota, so I assumed their Ford dealership would be much the same, clearly I was wrong. There was one person in particular who was standing around talking to fellow employees, not about cars or business, but about a party and a girl who had a slit clear up to her ass. The lively discussion of some equally inappropriate topics ensued. This is in front of about 3-4 different customers. There was no attempt to be discreet or to lower his voice. I was stunned. When I inquired as to who this person was, imagine my surprise when I was informed it was the General Sales Manager of not just one, but TWO dealerships in the organization. Even the sales person looked uncomfortable and apologized, not once or twice but multiple times. As I looked around, I actually made eye contact with this General Sales Manager, who thought it appropriate to wink at me. I made the decision to take my parents and go look elsewhere. As we left the building, my dad commented to Aaron Duport to maybe clean up his conversation in front of mixed company, they actually laughed at us. Not only did Gosch Ford in Hemet lose our business, but the Chevrolet, Toyota and Hyundai stores also did. I believe in shopping local, but I will take my business to more professional dealerships. read more

Rocky beginning but thank you Mr Poulin for coming the extra mile and making everything right. Will be back next week. Thank you!!

Mechanic was trying to be funny and lied about things I needed and gave me a price I can get from someone else for less than half the amount he said. Also strongly feel he didn't do the work right or didn't do it all like they were supposed to but still charged me. read more

Bait and Switch. Bait and Switch. Bait and Switch. Gosch is highly unethical, and you should take your business elsewhere (especially if you've been directed to them by AARP or AAA, like I was originally - I suspect their tactic is to prey on older people). I spent a couple days dealing with their internet sales team, Lorenzo and Vivian (after they chased me for my business every time a car came on the lot matching closely to my stated preferences), and we came to an agreement on the price. I called in advance of my visit to the dealership to be sure Lorenzo ("internet manager") would be there when I paid for the car. I was told to meet Vivian (previously described to me as Lorenzo's "Assistant") since Lorenzo would have already left for the day. When I arrived at the dealership, Moises went to the back to get Vivian for me. After a suspiciously long amount of time, he came back and said "Vivian left." I checked out the car and drove it around the block. Satisfied it was the model I wanted. We went inside to do the paperwork. I showed the emailed quote from Lorenzo to Moises and another person who seemed like a supervisor. They then went to talk to their General Manager. When Moises came back, he (surprise surpsrise) came back with a story and a pricetag $3500 higher than my agreed upon price. "We're not making any money on this deal" (@ $7500 over MSRP, LOL). "That guy that gave you that price is going to get a talking to." "These cars never come available" (though I'd gotten four different calls from Vivian in the previous five weeks telling me they had my car on the lot). "My General Manager is doing you a favor at this price." "Take it or leave it." Obviously, I left it. This business is SHADY. read more

I was greeted in a pleasant manner by Ford of Lake Elsinore. Thank you everyone at Ford for making buying my vehicle fun entertaining and great all around. Respectfully AnnMarie. Lake Elsinore Ford ROCKS!!! read more

Day 3 and my truck is still in the shop. Never going to this place again for service. Stay away from the service department at this place. It seems like they keep delaying the repair on my vehicle. read more

I'd give them NO stars if I could!!! Stay away from the service department at this dealer!! After waiting 3 weeks to take my Ford Chassis RV in for A/C service and tranny flush, I came to pick it up and was told they didn't have time to do the flush and spent an hour looking at A/C and couldn't find anything wrong with it. They wanted me to authorize another $500 in labor to find the problem with the A/C. I seriously doubt they even looked at it that day because I took it to Quality Auto in Hemet yesterday and they promptly did the flush and found out the A/C only needed a recharge! Seriously??? The Gosh Ford Hemet could not figure out after an hour of working on it could not figure this out??? Liars and cheats I say!!! Now, if you want great service on your FORD, take it to GOSH FORD (Which use to be Rancho Ford) in Temecula. I have purchased 7 vehicles, new and used from this dealership and have never had anything but stellar service... I only wish they did RV's here!!! read more

Yesterday I took my Ford Explorer to have windows fixed. I dropped it off at 9 am. I received a call at almost 5pm to let me know that they hadn't even touched my car. I was told they would call first thing in the morning to let me know what needed to be done. Well the next day I hadn't heard from them at 9:30 am ,so I called and left a message, again nothing. So I called at 10:15 and 11:00 am. No one ever called me back. When I was finally able to talk to the service rep, I was told it would be over $700. Well I told them to forget it. I would pick up my car soon. When I got there I went through more problems. First they charge $110 per window just to find out the problem, so $220. It took what felt like forever just to get my car back. Glad I don't live in Hemet. I would never use the Ford dealer. I love mine in Kern county. read more

On June 10th my fiancé and I bought a truck through gosch Ford; 1st mistake Let me explain why: Friday night we test drove this vehicle with a salesman who never disclosed anything wrong with the vehicle. We then contemplated on if we should buy the vehicle or not, told the salesmen we will be back tomorrow...after 30 min of thinking about it we came back before tent sale closed for the night and decided we're buying it and traded in our car. Come to find out keys went home with original salesman and we couldn't take the vehicle home but they will deliver it first thing in the morning. Next morning truck was delivered and we noticed the corner bumper was rusted and had been pushed/smashed in. Unfortunately we did not even notice the back bumper was crooked or the tiny rust spot til the next day since it's now daylight. Not one word was disclosed that the vehicle was priced for the damage that was done or even pointed out to us when we were "interested". Not to mention their paperwork showed that the bumper needed serviced and they didn't complete it. We brought it back to dealership and showed them the damage and not one ounce of sympathy for damage we never noticed or brought to our attention. Now if that wasn't a headache enough. My fiancé called the dealership 6 different times on 6/13 to double check that we had needed to go to our credit union first to get funding because we had an open contract, they said yes as long as it's within 7 days. Next day we missed out on work, went to the bank to get this taken care of drove all the way to Hemet and argued with one of the finance managers and general sales manager because they said nothing they can do because the little open contract box wasn't "checked off" . Thankfully their operations manager had to difuse the situation and took care of us. Here we are on 6/30- 20 days after purchasing our truck, and our car that was traded in still not paid off, and car payment being taken out of our acct. After 10 days the most, of trading in this vehicle, it should of been PAID OFF and not a worry of ours since we no longer own it. But now we're dealing with negative funds in our acct because the dealer has YET TO CALL OUR BANK (that's what we were told after calling our bank) to pay off a car that has no longer been ours the last 20 days. Called the dealership, left a message and of course no call back. Finally as of today 7/05/2016 I had to call again I talked to Carrie who was finally able get this situation solved. Worst car buying experience I've ever had to go through. These guys don't know how to take care of their customers AFTER purchasing a vehicle from them. Because of course when your infront of them and they need your business they make promises they don't keep and make sure you're happy til they take your money. As of today 7/6/2016 still no call back on what the dealership is doing about my damaged bumper. I will continue to log more reviews till I get a response. As of today (7/6/16) still not update on fixing or replacing my bumper As of (7/30/2016) I have yet to still hear about any updates. I have even left messages with one of the owners and he has yet to return my phone call As of 8/18/2016 it's been two weeks since one of the owners of gosch has called me. He still hasn't updated me on the situation. If I hear nothing by Monday I will have no choice but to report gosch to the BBB. I will continue to turn people away from gosch As of 8/24 I called gosch again because here it is now 9/14 and left a message with their DMV department because I have yet to still even receive my license plate and tags for my truck I bought on 6/10/2016. I will continue to tell people to stay away from this dealer. read more

Ryan Smith helped me buy a car and he made the buying process fun (mostly ). I would highly recommend him. I had been shopping around and Gosch gave me the best deal that would work with my tough restrictions. I really appreciate the time he took with me. Thanks Ryan! read more

Probably the worst experience I've ever had a at a dealer. They took all of my information the previous night and said that the deal was basically done and to stop by the following morning. Upon arrival they completely changed the deal and had basically given me completely made up numbers the night before to get me to come in. Complete waste of my time... read more

Great time spent here definitely worth the drive up here from San Diego Ryan was great got us a good deal on a car ! Will come back for sure for my next purchase! read more

Ryan Smith helped purchase our new 2017 Ford C-Max. He was super helpful and got us a great discount too thanks to purchasing through Costco! If you're looking for someone to help you purchase your first car or your 2nd, 3rd, 4th car, etc.. Ryan Smith is definitely the guy to go to! He even gave us gift cards! read more

First time and last. Made a service appointment, took me almost an hour to get there, already told them on the phone the issue I was having, and they checked it and said yes it wasn't working. Then said they couldn't start working on it for a week and to leave the car there. Why did I make an appointment and drive all that way to tell me it will be a week before they could touch it!! They wanted me to get a loaner car from Enterprise. I asked if I could just take my car home and bring it back next week when they could actually work on it, and she said NO, the car has to stay here. Hello, the only thing wrong was the rear wiper doesn't work. Oh, and get this Enterprise had no cars and there was a two hour wait to get one. I asked for the keys to my car back as I was not going to leave my car or deal with this Ford place. She said they are bringing my car around. Took almost 1-1/2hrs for them to get my car. I waited with another gentleman going through the same thing. We went back in to see where our cars were, and they acted surprised we were still waiting. No apologies, absolutely horrible customer service. read more

You have a great staff, Adrianna Rushing in particular was helpful and professional to my cousin M. Salas during his recent purchase with you. read more

Came in today to buy a van . Had a very pleasant experience with Ryan. Everyone was very friendly and accommodating. When it's time to get get another car , def coming back!! read more

I called in to talk to the finance guy and left a msg to call me back about some questions I had on the car I had bought there which was the 3rd car new that I bought there and he never returned the call then I called a few days later to be told that he was unavailable so then I finally drove out there and to surprise there weekend no Cust there trying to buy a car the sales guys were standing there wait for a cust and so I went in and asked for this finance guy and he would not even come out or even ask me to ccome in he sent a sales guy out to ask what I waanted as he didn't want to get off his ass and come see me So now I'm getting emails offering deals to come buy another new car and so would I really want to do business with a dealership that treats me this way And usually the ask you to come in when you buy a new car Anne have a little get togeather and a drink and maybe a sandwich I called several times Anna was always told it's being put togeather here it is 2 yrs later and I'm still waiting So right I really want to do more business with a co like thiss read more

If You want to get ripped off, up sold, ignored when they have ur truck for 1 week. Given this place so many opportunities to get it right. Go to another any other for ur diesel truck. Another note there is a reason there service dep. is so overwhelmed and way backed up, thank bout it read more

Just bought my first car from Josh! Woohoo! Josh and Chaz were super diligent and patient when it came to crunching numbers. Between the inventory and awesome customer service I would send friends and family on over! Thanks Josh! read more

Steve and Matt are amazing at Gosch...sales guy was Don....buy a car from Steve and you won't be disappointed.

Took my 2009 f 150 in so they could install an o2 sensor that was to difficult for me to get to. I mean it was super tight. I brought in my own aftermarket o2 sensor.They gave me a very good price for labor, and at the end they knocked off 5 %. I dropped it off, their shuttle took me home and then came back to get me when they were finished. The whole thing from start to finish was only 4 hours. And they washed my f150 too! I was Impressed....PS: They have a huge waiting room with wifi and coffee and donuts and some other goodies. read more

My wife and I just bought a 2012 ford Taurus limited from gosch ford. We had sent out e mails to three Chrysler dealers and two other ford dealers requesting best price on Chrysler 300 and ford taurus respectively. The only dealer that gave us their best offer up front and did not try to low ball our trade in was Gosh Ford. It was a pleasure dealing with Gil and Giuseppe. Their e mail bid was honored as presented. None of the games we've experienced with other dealers! Were glad we got the ford great car with a huge trunk for road trips. read more

This is probably the worst car buying experience ever. My wife and son went in to look at used cars. The salesman was great and friendly. The manager, JT was disrespectful, making snide comments about my sons hair, completely ignoring my wife's requests and trying to add on things she didn't t want. When he refused to work with her at all, she decided to leave and he started saying more rude comments, such as , " what if I took the transmission out, would you pay $200 then!" Terrible people skills. We will find a car elsewhere! read more

Where do I start, about a year ago I inquired about getting a vehicle here at Gosch Ford, I talked to the salesman at the time Justin Mascolo and he tried to give me the best deal possible and it didn't work out. He was very down to earth and very personable which brings me too today. I saved his number in my phone and haven't spoken to him since today where I thought myself and my wife were ready to buy a car. I got in contact with him and came in to see what we can do! I can proudly say he got me into a 2017 Ford Explorer and I could not be more completely satisfied with this deal. Justin is the real deal and I will recommend him to anyone I know. Thank you Justin and Gosch Ford for making my life so much easier now. read more

This is a tough company to work with. They tell you one thing and then do something else. My grandson sold his car to them last Tuesday was told a week to ten days he'd get his check. Now they say they never told him that could be up to six weeks before he gets his check. My daughter bought a car there she had issues we bought a car from Gosh Toyota could never even get warranty work done right. My husbands hearing aids were misplaced from the car they told us sue them Run people Run. read more