The two stars are for the young man on the floor that was truly helpful. However...the two women behind the counter...kind of like Barbie, Kardashian-esque wanna-bees were as charming and helpful as a box of hair. Ought to have gone to Beverage Warehouse. read more

I have never seen someone so entitled and also out of reach of communication in my entire life as a customer service service employee. This man was watching me put my pin in and I stated, " please do not look at my pin" and the whole time he was talking to some other customer, who already finished his sale. He then laughed at me and told said customer, " oh she thinks I am looking at her pin". I was appalled. He made fun of me in front of another customer and gaslighted me stating that he was not doing that, which clearly he was. I will never go back. This generation is terrible. read more

The deli here is great. Whenever I go the guy there is always wearing gloves and they seem to strictly follow COVID guildelines. He prepares the sandwiches with care to the point where they look pretty when he is done. Anytime I've gotten a sandwich there, I usually build my own, it's been delicious. Several of my coworkers also frequent the deli here. Highly recommend. read more

I usually give places a few tries before I throw in the towel, just to give them a fair shot. As was the case here, I'm done with Gracey's. A co-worker of mine likes the deli, I know, and as my usual gas mart deli had a fire truck and an ambulance parked outside, I had to quickly find another place. I stopped at Gracey's and was, yet again, discouraged by the sad interior and menu that looked as though it had been put together in the '70s. The sign on the front of the store says, clearly, "homemade bread".... well... unless your home is at Koffee Kup, it's far from what anyone should consider "homemade". Service was "'eh" but it was clear they were training a couple of new folks. I ordered a sandwich, paid and left. Back at the office, much to my dismay, the sandwich was just what I thought it was.... the saddest looking BLT, lettuce that was shredded all to heck and lifeless, thin-sliced tomatoes, and enough mayo for 3 more sandwiches. I would love to say this is a first with Gracey's but each experience is worse than the last. If you want a cheap, decent sandwich at a great price (better than Gracey's), hit up the Jiffymart on the corner of Hinesburg Rd and Kennedy! read more

I have been going to Gracey's Deli for a while now; I love their sandwiches. The prices are good, the sandwiches are very filling, and there is never a long wait. They also offer a punch card so your 13th sandwich is free. The only reason I'm not giving it 5 stars is that the person that currently works the grill never wears any gloves while making your sandwich or he will just wear one glove, yet still touch your sandwich with his bare hand. I'm sure he washes his hands but it still grosses me out. As soon as the cook starts wearing gloves I will start returning to Gracey's. read more

I grew up near here, and I always enjoyed the family atmosphere, since 1975. I moved back a year ago. And the prices for everything have increased pretty quickly. First, it was tobacco tax, then it was distributor charges, and eventually I started questioning the price increases. But today was the last straw. Cigarettes- premium brand- charged $1.50 more than everywhere else. 4-pack of cider, charged $5 more than average retail for the area. Even candy is marked at a premium. I know the renovations cost money, but I can drive 1/2 mile to the other corner and get all of these things at much less cost. I am sorry that local family grocery stores have to resort to price inflation to keep operating. But Gracey's has been in the same location across from a drug store and supermarket since forever. But I feel like I am paying above and beyond a premium to purchase anything, there. One thing I will state: they need a scanning system for pricing at the register. Using printed price lists leaves a bunch of room for error. I hope they can turn this around, because I want this store to survive and thrive. read more

I went to Gracey's liquor store earlier today and asked the woman working for a beer recommendation, she proceeded to tell me she did not drink beer so she did not know any recommendations. When I went to check out two people checked my ID I was told there were no holograms on it (Massachusetts ID's are covered in holograms!) and it had to be called in and verified. This took several minutes and the cashier was incredibly rude to me as I waited. If you work in a liquor store you should probably learn what the local states IDs look like. The service was terrible and I recommend taking your business to somewhere that knows the products they are selling and have better customer service! read more

Just want to start by saying I'm from Mass. up here with my boyfriend to help him with his job. We were staying at La Quinta across the street from Gracey's so stopped first at their liquor store looking for a pumpkin flavored wheat beer and found one that I've never tried but they had singles in a barrel on sale so I bought one to try it. Opened it in the car and tried it and it was okay so my boyfriend went back in there to purchase the beer and I went into Gracey's mart to buy cinnamon and sugar for a rim for that beer. Looking through the store I saw Shock Top Pumpkin beer that I have had before so I ran back over to Gracey's Liquor store to tell my boyfriend that I found Shock top pumpkin. He put back the beer that he was going to buy for me and we both went back to Gracey's mart. We went to the beer case and grabbed a 12 pack that was next to 6 packs and brought it up to the register bought it and then realized it was regular and not Pumpkin flavored and told the girl we were going to get Pumpkin. when we returned to the register with 2 six packs thinking she would even exchange the beer 12 for 12 for the same price, she informed us that it would not be an even exchange that it would be more. My boyfriend said we bought 12 and we are exchanging for 12 why is it more. The clerk then cited the price for the 12 pack and the price for the six packs that came to about $1.50 more. So my boyfriend asked for the manager, the clerk called the manager who we later realized came over from the liquor store, she came in and we reiterated what the clerk had explained to her on the phone and that we were asking for the 12 beers for the same price as the 12 pack, remember it was $1.50 more. The manager then said she couldn't do that because they would lose money. So my take on that is that they don't give a damn about their customers, it's all about the bottom line. What happened to keeping customers happy. For $1.50 they have lost our business. It may not affect their business a lot but every time they act in their best interest over their customers when it's over $1.50 in this case it shows what kind of business owners they are. I would have given them a minus * if I could have but you can't so they get one star. read more