We've had such a positive experience with our daughter's tutor, Maya. She has worked with tutors before, but this has been the first time she has really looked forward to her sessions. Maya has a way of making her feel comfortable asking questions without worrying about getting something wrong. She's even more motivated to do the work between session now, which we did not expect. Seeing her confidence improve has been a huge for us, and we're very grateful to have found Maya. read more

They gave my daughter a tutor not even knowledgeable and when I asked for replacement, it will take 2-3 days to replace the tutor. Very frustrating and very unfriendly staff. Kim H. even threatened me to escalate some issues when I just followed up my refund. Thank goodness they refunded me asap. read more

my Granddaughter got the most amazing Tutor. She has maintain an a in math since beginning to work with Sulluvan. Very impressed and highly recommend. read more

We first enrolled with Grade Potential Tutoring in Austin, Texas last year. The tutor assigned to my daughter was excellent--she enjoyed working with her, and I believe the sessions had a positive impact on her grades. When summer arrived, we decided to pause tutoring services since our schedule becomes much busier due to frequent out-of-state travel. I notified Grade Potential that we would not be using tutoring services during the summer, requested that billing be stopped, and indicated we would resume once the school year began. However, I later noticed continued billing from Grade Potential despite my previous notification. Assuming it was an oversight, I contacted their office and spoke with a representative who reversed the charges. I believed that resolved the issue and that we would restart services when school resumed. To my surprise, while reviewing my credit card statement later, I discovered several additional unauthorized charges from Grade Potential. I contacted them again, and while the charges were again reversed, I expressed frustration and requested that no further billing occur unless we were actively using their services. When the new school year began, our previous tutor was no longer with the company, so we requested a replacement. The new tutor was excellent as well. Unfortunately, her visit reminded me to review my account again--at which point I discovered three more unauthorized charges made during the months we were not receiving services. I contacted the company a third time to request refunds and expressed my displeasure with their billing practices. I was referred to a manager named Taylor, to whom I explained the situation. Taylor offered to refund only two of the three unauthorized payments, stating that their system required at least one charge to keep the account active. This explanation is unacceptable. Their internal computer system should not result in customers being charged for services not rendered. I made it clear that I expected a full refund and explained that we would continue only if the issue was resolved. Otherwise, we would terminate our business relationship. Taylor was dismissive, spoke over me during the conversation, and was generally unprofessional. As a result, I decided to discontinue doing business with Grade Potential Tutoring. This is disappointing because the tutors themselves were excellent. Unfortunately, the company's billing practices and poor customer service overshadow their good work. I will no longer be using Grade Potential Tutoring and would advise others to proceed with caution unless they are comfortable being billed for services they did not receive. I have since contacted my credit card company, explained the situation, and was promptly reimbursed for the unauthorized charges. read more

I only issue was the tutor that I got assigned when I got in there with her she went over a lesson plan and then I never received anything that we went over in the room and she told me oh I sent it to you and I sent it a message back and then she dropped me as a student I had to call the administration office and then they told me they were going to get me another tutor and I never heard back from that person so this morning I just asked him to please cancel my account cuz to me this seems like yeah they want to help you but they just can't always find the right person so I had no issues with canceling my account no why I did Express a little concern on some of the some of the problems that I had for one they did not tell me how they bill so luckily I found out you know the billing 15 minute increments so if you build a few order 2 hours and you go over your 2 hours in your first appointment or even like it rolls over then you'll be charged for the additional time so secondly I felt like I was talking to different people instead of one person and but again you know they did try to find me a different tutor and I appreciated that but I never heard back from the person and also I don't know who this person was if he was a lead did contact me and said I will be calling you by 6:00 p.m. this evening I never heard anything back never received an email so I feel like they could maybe be a little more better but again I had no issues with canceling my account read more

I carefully choose this company and I love the tutor Steve he did he job perfectly my grandson is reading . This company 100% has scamming billing be aware. They will set you up with ours your paying and you pay ON TIME somehow you go over the hours YOU SAID YOU WOULD pay for and their answer is the system allows $500 over before they say something and the billing is WAY TO CONFUSING This company billing is POOR and you don't play about your money find another place they are not it and I have called and spoken to many many people all saying same thing in the long wrong after paying every two weeks I have a balance. IT SAD!!! The tutor Steve is a good man with a bad company don't choose them move on. I use Fort Worth Tx location read more

Grade Potential Tutoring - Me being disappointed - Private Tutors Near Me

This is the absolute biggest joke of tutoring to ever exist. The prices are ridiculous so you would expect them to send some one ON TIME and Prepared to tutor. No they send a homework helper, well my son isn't in school so no homework to be done. They just joked and talked about nothing. I listened the whole time and after no tutoring and Tardiness, I cancelled. They said they will refund me but didnt. I file a dispute and they lied to the bank. I am re opening the claim because im not paying for a drug user to waste my sons time. The people they send look sketchy. BEWARE!!!! It is the biggest scam.​ Grade potential tried to pressure me not to do a charge back which shows this must happen a lot with families being unsatisfied with the "service" they steal your money and make you fight to get it back. Send your bank all the info. read more

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Don't bother with this service. They have been awful to deal with. We had paid for weekly tutoring sessions. The tutor showed up for 2 weeks then just didn't show. I called and asked why I would be charged when the tutor isn't showing up and they apologized and said they would credit me a session and set me up with a new tutor. We had a few sessions with this new tutor and then she didn't show up at the agreed upon time. Grade potential kept charging me. I called to ask for a refund and they tell me they don't give refunds. I had to argue that the service was not rendered as agreed upon and she finally offered me a partial refund. I would never expect a client to pay for service they didn't receive. Grade potential is a joke. Posting an ad on your local Facebook group page is probably a better way to go because they are simply a go between that will take your money even if they don't provide the service they agreed to. read more

This company has been the worst by far! The continuous cancellation without any notification, the hassle of trying to talk to someone, or even find a tutor. It has been miserable and the quality of tutors have been sub par for what I was paying to be honest. I do not recommend this company at all! Stay far away. Needless to say I can't even get a refund for anything thats left over on my account eventhough they can't keep the same tutor with us. This hurts my child more then anything else. read more

Just don't I hired them on a Friday for six hours to help with an essay my son had to take on the next Wednesday. I get contacted by the tutor, we set times for the next three days for two hours each. I hear nothing more until two minutes prior to our session, when I text them, and they are unaware that GPT has special software. Why? Because not only did GPT not send me any communication about what to expect, they also didn't send anything to their tutor. Completely dropped their end of the communication, and therefore, neither of the end users knew what was supposed to happen. So the tutor cancels Saturday to have time to figure out the program. They cancel Sunday because somehow they didn't know their internet wasn't working. They bump Monday back a half hour, then the appointed time rolls around with zero contact from the tutor. I call them and they're just opening their computer and getting ready. They call back 10 minutes later and are finally ready to go. I called GPT and they offered an extra hour of tutoring. I said that is useless as there are only six hours left available to use as my son is in school. She sends me to someone else after I demand a refund of $150, who says she can't do that because some dumb reason, and then offers me two hours extra. I ask if she thinks they've been doing their job well and why would I want two more hours of extremely bad service. She ended up refunding $90, better than nothing. Never again. read more

They do NOT pay you for any prep time you spend as a tutor. They think the family/student's family should supply you with all materials.

Excellent tutors who probably are not being paid. They will get your debit and credit card and go to town with it. They charge you without letting you know. You don't receive an invoice or bill anything. I haven't used the service since November and am still being charged and not receiving services. Find your own tutor don't use this service. read more

I clearly requested a tutor for my special needs (autistic, verbal) child for 3 days a week, 1-hour sessions. The tutor they assigned immediately told me she was only available 2 days. After just one successful session, where my daughter was fully engaged and there were no issues, the tutor canceled the second session via text and said my daughter should be reassigned to someone "who specializes a little more with special needs." When I called to cancel the service, the operator tried to push me off the phone and said someone else would call me back. I had to insist on staying on the line just to get it canceled. The whole experience felt disorganized and dismissive. I would never recommend this service, especially not for families with special needs children. Would give zero stars if it were possible. read more

Please believe the one-star reviews. It's a scam. They have tutors, but the payment schedule, "bundling of hours"- all is a scam. In the Bay Area in California, they to have vague terms & conditions, no portal to track hours as prior customers have stated, do not allow you to use what you've supposedly paid for...."if you cancel ma'am, the services stop today...." is what I was told today. "If you would like a refund, you can ask for one...". Wait, I have to ask for a refund for hours I haven't used? Furthermore, if I cancel my services today because I'm accumulating so many hours I may not need, I can not utilize them? Run! Not worth it. Varsity Tutors, ect are much more legit. read more

They will spam you the second you ask for information. Immediately after making an inquiry I was sent multiple emails, called, and texted. Then I received multiple emails every day, texts every day despite my telling them I would get back to them after the weekend. THEN, these jerks texted me early on a freaking Saturday morning! My only day to get to sleep in a bit. I have had to block the texts and emails just for some freaking peace. Aside from that, most of the sales pitch I got left me with more questions than answers, and I felt very pressured to act, and it sounded like there was a long term commitment required, though I can't be sure because I wasn't given any time to create a list of questions ( like I had requested time for) . It's absolutely ridiculous. Tldr: they'll spam you to death, and get pushy when you want to make an informed decision. read more

Grade potential will take your money and never match you with a tutor. You will also have a huge hassle obtaining your refund.

This company operates under a few names it seems - in Charlotte they are Tutor Hero but the credit card charges as Grade Potential, so watch out. We made the mistake of reaching out for tutoring help. We love our tutor but the company's business practices are incredibly shady and deceptive. They talk you into a package of hours at a "discounted" rate which is still very high - like $60+/hour. Then you receive a vague text verifying your details. No contract. No payment schedule. No portal to track your hours used. No summary of policies, like what happens when a tutor doesn't show up, how do you cancel, what's the refund policy - none of this is supplied. Just an extremely vague text with the details on the package that they say you agreed to. They only communicate through text until you have to call the office. No web presence to speak of for Tutor Hero so you can't check anything. We got through two tutoring sessions and called to cancel - very combative on the phone. They don't tell you this upfront but if you cancel within the 30 days you get refunded, but if you don't they have some common core math way of charging you for the hours you "signed-up for" but don't use. There's no contract, e-mail, website, text or anything telling you this. Shady. Shady. Shady. Look elsewhere!!! read more

So my initial experience with them wasn't so bad. The tutor was ok... not the best, but that isn't my issue with them. After 6 months of using the service we decided that our son wasn't responding to it, and his grades were not improving. Again no reflection on the tutor or their service. It is a two way street and our son has to want the help for the service to be useful. Is issue is with canceling! I have tried 5 times now over several months with no luck. Every 2 weeks they charge my CC, and every 2 weeks I have to dispute the charges! I text to cancel... then get a phone call saying that I can't cancel by text or email... so I try to call back, and just get their VM service. Even the "emergency" option doesn't even work. So unless I just happen to be available when they call there is NO chance to cancel this service! I unfortunately travel a lot for my work, and in a lot of different time zones and sometimes do not even have service. The tutor has not come in months now, so clearly I do not want the service anymore! Companies with these types of predatory business practices should be sued, so if there is anyone else you there's having this same experience and wants to start a class action lawsuits against them... I am in!!! I have gone from a happy customer... to a VERY upset one over this! This was a service that I would have used again had it not been for this type of predatory business practices. So even though you might be happy with their tutors and services... that all changes the day you want to stop!!! read more

grade potential stole money from me. i am a student they kept charging me after i tried cancelling twice. avoid this terribly run company at all costs read more

I recently started tutoring with Grade Potential. The staff is extremely helpful. This is my dream job! I love teaching and helping young people reach their goals! I couldn't be happier ! Lisa B, Phoenix read more

Grade Potential Tutoring - Private Tutors Near Me

Not a good service. Was promised rainbows and handed crap. After having paid $596 I still have no tutor 15 days later. Every other day it's, sorry we haven't found a good match, then they say someone will reach out. Don't take people's money if you can't give them something in exchange, that's called a scam. I'll be reporting them to the FTC and BBB read more

The WORST!!! and if there was a no-star rating, that's what this company will get from me! I called the company letting them know my kid had scored over 30 without any practice and needed someone to help him bring that score up by 2-3 points. That's all. I wanted an ACT tutor. They assigned an ACT tutor for my son four days after the day they said would be the day they would find us a tutor at the latest. The tutor was very vague about her work credentials. She claimed to be a Spanish and French tutor as well.. the only problem was, she did NOT know any French when I tried to get her to speak to me That's when she changed it to:"I know some I'm not fluent".. she did not even prove to know "some". Then she told me".. but I'm fluent in math". I asked her about her experience with ACT tutoring and she informed me she'd only tutored SAT BUT that she did take it and did really well on it. Her score she told me, was a 23. When I pointed out it was lower than my kid's when he took it in 7th grade, her answer was, "back when I took it, it was out of 30 not 36".. Well, there goes her "fluent in math" claim with that too. A 23/30 is an equivalent of a 27/36.. still bad!! I asked her about her track record with the SAT since she claimed that SAT was her "thing", she told me she was tutoring students with mental disabilities and they had not taken the test yet. (This is someone who supposedly worked for this company tutoring for two years... No one she tutored had taken the SAT yet! She claimed she was an after school music teacher. I called the one school she named and they had NOTHING nice to say about her. The next day after calling the company ans texting them, I got a reply at 12:30 PM the following day. The company "team member" said she was calling me BECAUSE THE TUTOR I SPOKE WITH DID NOT WANT TO MOVE FORWARD WITH TUTORING MY SON!!!! Really? Because I texted you with full details about how much of an idiot and a liar this "tutor" was and I was asking for my deposit back. She did not as much as dignify this experience with an explanation or an expression of shock that their tutor misrepresented herself.. She went into robotic office lady mode telling me, "well, I'm sorry it didn't work out with the tutor".. that's it. This company is a fraud! I would not recommend it to anyone. For all you know, you could be getting a child predator or some random person off the street trying to earn a quick buck! I will leave wondering how in Standard Testing Heavens was she going to fake her way through a $68/hr session with a student who is way more skilled than her, needing just a few pointers and help trying to hit a perfect score or very close to it? This is someone who was supposed to come to my house as the company arranged.. at my house during this pandemic.. (btw apparently, she wasn't informed by whoever I spoke to and paid that she was not doing this online. Grade Potential, you need to close down your doors and invest in training and screening your staff and your tutors before you face the public with this scam of a business! read more

Some of there tutors are good others not so much . The staff is same some are rude and horrible others are ok . Their pricing is miss leading. Depending on who you talk to you either get a straight answer or a run around . When they find you a good tutor, it's a good experience. When you have to deal with not being able to find one and also they're rude stuff it's not great. But like I said some of the staff is helpful. I would use them again if I could avoid the headache and just go straight to a good tutor. I presently need a math tutor, but I'm hesitant to call them because they're a pain in the butt . read more

I signed my daughter up for biology and geometry tutoring. We paid for 8 hours they said that if we did use all of them it would just go back on my card. We'll that wasn't quite the case. Not only did they try to take 8 hours worth of tutoring off my card multiple times (haven't not used the hours we had paid for) they neglected to tell me that they only give you back part of your money after 30 days. So instead of getting the $340 that I was supposed to get back, they gave me $292. Do not go here. My daughters geometry tutoring didn't even know geometry. 20 minutes out of the hour he was trying to figure it out himself! Thankfully he did over time to make up for that, but none the less she should have gotten a tutor that knew the subject matter. Considering my daughter understood it better than he did. read more

Grade Potential Tutoring (GPT) is trustworthy & talented. Recently, two of my grandchildren in high school have greatly benefited from the talented GPT tutors. I certainly will use GPT again. Also, GPT makes fair and prompt financial arrangements. read more

Becky was very rude to me as if she was just having a bad day when I called to request a different tutor because the one that called me seemed to struggle with English and I needed a reading tutor for my grandson. She became argumentative, so I told her to cancel my services since the person never called me back and Becky was being unprofessional. She quickly went through one rebuttal after another as if it was a stream of consciousness, never stopping to see if I had anything to say. One person having a bad day can cause a company to lose potential business. I am assuming she maybe working from home. A major reason why working from home is an issue. A person is obviously upset about something personal and takes it out on the customer. When people are seeking tutori g for their child, they are usually in a desperate situation and need understanding, Grade Potential is probably short on tutors and it shows. read more

UPDATE 3/28/2020 I received a phone call from David the owner of Grade Potential. David offered me two options to help rectify the unfortunate situation below. I feel he was sincere and fair with turning this into a positive for everyone. I have chosen to give Grade Potential a second chance with their online tutoring platform. I will update my review once my son has experienced assistance with their online tutoring program. *************************************************** 3/27/2020 I had inquired about algebra /trig tutoring for my son who is a HS student. I had spoken to "Kathy" about three times in regards to where I lived and exactly what I needed. I was sent numerous emails about signing up, hows the time, here's a special oh sorry that's an old special etc etc. I call and get set up I'm told someone will call me to set up our first apt. The following day I get a phone call "sorry we have bad news we don't have anyone to service your area"? Are you kidding me? After speaking to a manager and her knowing my service area three times and after paying the deposit (which was refunded) you mean to tell me you had no idea no one services my area? Really unfortunate! read more

This organization is a SCAM. Do NOT use them. I agreed to 3 hours of language instruction and they said I signed up for 36 hours of tutoring. Despite calls and texts, they are still charging my card and they will not return my calls. I have called my bank and will also be reporting them to any agency I can as a Scam. Do NOT use them. Next step is a lawyer and a lawsuit if the charges don't stop! read more

Not sure how these people have ANY high reviews. The first tutor they assigned my daughter for gen chem 1 was late because she said she overslept and did not review the material. She was googling the material during the session (we asked for another tutor); next tutor cancelled more appointments than attended (we asked for another tutor); next tutor thought it was ok to tutor from his bed without pants on (we asked for another tutor); next tutor had to google material and no showed before a test. If your question is why did we keep going back to them the answer is they have you pay in advance for "packages" and they will not refund your money. read more

My daughter's tutor Maria Tobias is extremely unprofessional in how she speaks to parents. Very disappointing. My expectations are higher for someone in this position. read more

scam thieves. offer one hour free evaluation and then sent a bull for $247. do not trust them. misleading. read more

Grade Potential Tutoring - Private Tutors Near Me

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Our high school student needed a lot of support learning how to do school essentially as well as specific support in math and chemistry. Our tutor Lee was great at meeting our son where he was at and helping him find more confidence in his work. Lee kept him on track and did extra prep work to make sure he could support what my son was learning in math and chemistry. Lee was always respectful and responsive to feedback and collaboration. We had a situation in which a tutor had to leave unexpectedly. They found another one within a reasonable time frame. read more

I wished I have read this reviews before signing up. I don't recommend at all. Tutors are either not available or they don't stay for the time they get paid for. And when you decide to cancel the contract they change the price and come up with a weird math so they don't pay you what they owe you or they charge you more for leaving. read more

Grade Point was fantastic! Very professional and extremely accommodating. They customize to meet the needs of the student. Their tutor was extremely knowledgeable and skilled. my daughter as struggling after Covid struck the world. Grade Point helped my daughter get back on track. Ultimately she passed her class while earning a "B" for the semester. Very pleased and would highly recommend Grape Point to any student or family in need of some extra help. read more

I am so disappointed with this company and their sales/customer service. When I signed up I was told payments would be based on hours we had used. So basically, I'd pay for a certain amount of tutoring hours then once we'd used them I'd pay for another amount of hours, etc. I signed up in the beginning of July. I was charged $176 then again $176 mid July then $176 first of August then again mid August. I was confused so I called in. Cindy answered, I started to explain the situation she cut me off right away and started blaming their "new guy" Kyle for not explaining correctly. Then she proceeded to tell me that he had sent me texts showing links to the invoice that would show I signed up for a total payment of $6k by November 2023. I asked for the phone number it was sent from so I could review my text messages to see where I had received this text full of info that I had agreed to. She was unable to assist with that. It got to the point that I am now canceling despite the fact that we truly enjoy our tutor and he has helped both of my kids in a short time. There are tutors all around me that were expensive but not this expensive. I could've signed up with them but decided to use Grade Potential due to the way they worked with hours used and paid for - it made sense. Unfortunately I was deceived into a commitment of $6k which I would have never agreed to if it was explained to me correctly. read more

Our tutor Isaac was great. The pricing is high and when you select a package you are told that you can get a refund for unused hours. Unused hours can happen due to a late start in the ability to utilize as you pay prior to a tutor being found. They refuse to refund unused hours, they say the pricing changes after 30 days even though there are no written terms or conditions. There are great tutors out there, i would check with schools other parents, Facebook everywhere else before ever working with the business side of Grade Potential Tutoring. read more

The most unprofessional company I've ever had the displeasure of doing business with... They're poorly run, have zero accountability and are rude. The first tutor they provided didn't show up or call for her appointment. They scrambled to provide a tutor at the last minute and even that tutor complained about the company. Then, when I tried to schedule a new tutor for this school year using the hours I had remaining they refused to email a professional quote. After repeatedly requesting a proper quote (they appear to only use text to communicate) the young man who answered my last call announced that I was "unpleasable" because I couldn't leave my office to contact them from my personal cell phone. Calling from my cell phone appeared to be the only way they could properly look at my "account". When I expressed concern over that and told them it was none of their business where I chose to call from I was then told I could seek tutoring elsewhere. And they refused to refund the money for my remaining hours. read more

Grade Potential Tutoring is a fantastic resource for academic support and mentoring. I've been using their services for about five years, first for my daughter and now for my son. We worked with several tutors and we loved every single one of them! Particularly Kurt, who helped my daughter with her creative writing, and now Douglas, who works with my 6 year old son that counts the minutes to his next meeting with his tutor! The tutors are excellent and results are there to prove it! Moreover, I love the fact that the our you purchase are associated to your account and not to a particular student and never expire; so, theoretically, you can use them for your son in elementary school and use what's left for when he'll be enrolled in a Ph.D. program! :-) Tkanks GPT! read more

From the very start, the payments and accountability were a total joke. When the tutor didnt turn up or the tutoring could not happen (holidays etc), money would still be taken. Despite numerous attempts to balance the hours along the way. Many times i was told that my payments were matching the hours required (a set 10 hours per week - so not hard and not variable), by a number of people on email and phone - only to be hit with a bill for over 15 hours when i was complete. They asked me at that point to question the last 8 months of hours used etc so BE AWARE.. Keep meticulous notes and dont trust what you are told. Eventually some hours added in error were taken off. i asked for accountability to the numerous emails in the last 6 weeks stating i was on track for payments = hours used, but this question was continuously avoided. There are many other tutoring companies out there. The tutors can be good but there are many companies who will run the process far more smoothly, friendlier and with more professionalism. GO ELSEWHERE! read more

Do NOT give them your number. I have received about 10 calls from various numbers. So disappointed I have so many unknown numbers repeatedly calling my cell now. read more