This has been the worst experience I have encountered at a business as of yet. My 17 year old…read moredaughter got in a wreck and had her car towed to this place. The other insured party's insurance was liable. Franklin wreckers would not release my daughter's personal items from the automobile even though it was being taken care of by Erie insurance. Would NEVER do business with them again. Wouldn't give one star if ZERO was available.

Would give a 0 if possible. Worst customer I have ever had. They towed my car all the way to South…read moreBend when I live in greenwood after my car was totaled. They said I was not allowed to retrieve the items out of my car, which I find to be illegal, because they say they need to get paid first. They are not getting payed by me they are getting paid by the insurance company of the man who hit my car. Overall they were also extremely rude on the phone.

If it were possible to give zero stars I would. Rude and incompetent. First they lost my key fob I…read morehanded over, then, because they marked it as not turned over to them (even though it was done so in front of two Greenwood Police Officers) said they never got it. So basically they can take your key, mark that it was never received and accept zero responsibility. WARNING: never hand them your key under any circumstance! Then, they parked my car in their "Tow Yard" on top of damaged parts from a wrecked car. Those parts got hung up under my car and they then had the audacity to say I had placed said parts under my car and they were not from their yard. I provided photos of the parts and they still would not accept responsibility for their incompetence. It is their place of business that is full of wrecked cars from accidents, not my personal driveway. This company should be avoided at all costs but unfortunately, they are tied in with the Greenwood Police Department and are used as an impound lot. Full of junk cars and people who don't care. Lesson learned. Avoid if you can.

Rude from beginning to end. Started off rude on the phone then even more rude in person. Tell you a…read moretotal over the phone then tack on extra fees when you are there and not only will they not tell you what said fee is for, they refuse to give receipt.

Was great, thank you! Prompt and professional. My car wouldn't start for a good 10 minutes but…read moreDashawn kept working on it until it would. I appreciate him being persistent and trying in this cold weather. Thanks again, appreciate your service!!

Have used Shawn's service several times. He is very responsive and reliable. He is knowledgeable…read moreand helps minimize the cost of resolving your battery issues. I could not recommend him more highly

I never got to do business with them but if their work is as good as their phone etiquette then I…read morewould guess they're terrible. I called to schedule a tow for the next day and he said "Call back tomorrow " then he hung up on me. RUDE ! He thinks he has the only tow truck service in town !

They have saved my rear twice and always well priced and the drivers really take care to treat your…read morevehicle with respect!

I had a very concerning experience with this towing company and feel it's important to share it…read morefactually for others. My vehicle was towed to a local repair shop due to a no-start issue. When I picked up the vehicle, the passenger-side exhaust/muffler was broken off and the vehicle was significantly louder after driver said he had issues unloading. The repair shop indicated the vehicle arrived in this condition. When I contacted the tow truck driver and company to request insurance information so the damage could be documented, the driver denied responsibility, became confrontational, and ultimately refused to provide insurance details when requested by saying "do what you need to do bud" and hanging up on me as the responsible party under the "duty of care". A follow-up email to the company requesting insurance information went unanswered for over two weeks. Additionally, I noted a significant drop in fuel level between the time the vehicle was picked up and when it was returned, despite the shop not operating the vehicle for any meaningful duration. The vehicle took over an hour to tow 2 miles, while the driver said he would be longer since he needed to get gas. No explanation was provided when this was raised via my email with insurance request. I understand vehicles can have pre-existing issues, but the lack of communication, refusal to provide insurance information, and unprofessional handling of concerns is what I find most troubling. Based on my experience, I would strongly advise others to look elsewhere when needing a tow.

I have done business with this company for several years. They have rescued me on more than one…read moreoccasion and ALWAYS been very fair with their prices, and great with their service. Roy is a great guy and always entertaining!!