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Recommended Reviews - GranaVision
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2 years ago
Our tour of The Alhambra with Gustavo was great. He was one of the best guides we have experienced. Gustavo was knowledgeable, easy to understand, personable and told great stories and history of the Moors, Romans and Catholics contribution to what is The Alhambra. My husband and myself were awed by the beauty of the monument to history of Spain. We would highly recommend this tour with this group. It was very well organized and started promptly. read more
2 years ago
SCAM DO NOT BUY TICKETS FROM THIS COMPANY I booked a guided tour of the Alhambra palace in Granada and paid a premium, because I wanted to visit in the morning, so booked a 10am tour because this suited me perfectly. I had other plans for the afternoon. I received a message from Granavision the evening before my tour, informing me my tour had been moved to 2pm. This is not what I wanted, however as I was in Granada for a very short time, I decided to change my afternoon plans and made my way to the Alhambra for 2pm. On arrival I was informed I had been booked onto a Spanish speaking tour, despite booking an English speaking tour. I was the only English speaking person in the office, so clearly there were no plans for an English speaking tour. Granavision offered me the use of an audioguide, instead of a guided tour, and as I was leaving Granada the next morning I felt I had no other choice. Clearly this was a much less expensive option, and I was told I would be able to claim for a refund for the difference. This was not true, because of Granavision's cancellation policy - apparently the policy applies if they cancel the tour themselves - HOW DISHONOURABLE AND DECEITFUL. I paid more than 2.5 times the value of an entrance ticket to Alhambra so that I could guide myself around, using my own headphones and a very basic, unreliable audioguide. As other reviewers have mentioned, Granavision use third party agents and then blame them for any issues. Granavision have behaved in a very unprofessional manner and it is clear to me, in retrospect, they have a well-rehearsed way of lying to customers. Selling tours you do not run is FRAUD. AVOID - Look at other 1 star reviews read more
5 years ago
Magnificent palace. We booked this tour with Grana Vision over 1 month ago to tour Alhambra. We were at the Sevilla train station ready to board our train to Granada, when we received an email from Grana Vision canceling our tour...less than 24 hours. There reasoning was "covid crowds". We called them and was told to send a WhatsApp, which we did. They said they were closed because it was a bank holiday. We woke early to go to Alhambra to see if we could purchase tickets. We were told they have "no more tickets" and said "we do not know why your tour was canceled." We then went to Grana Vision across the street to discuss with them and they also had no reason why the tour was canceled. Not only the one woman I spoke to was "useless" the other three sat in chairs and didn't help. DO NOT USE THIS TOUR COMPANY. But direct. read more
More info about GranaVision
Paseo de la Sabica, 15
18009 Granada
Spain
Directions
958 535 872
Call Now
Visit Website
https://www.granavision.com
Hours
What time does GranaVision open?
GranaVision opens at 8:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.
What time does GranaVision close?
GranaVision closes at 8:00 PM on Monday, Tuesday, Wednesday, Thursday and Friday.GranaVision closes at 1:00 PM on Saturday and Sunday.
Mon-Fri 8:00 AM - 8:00 PMSat-Sun 8:00 AM - 1:00 PM
Other Amenities
Does GranaVision have free WiFi?
Yes, GranaVision has free WiFi.


























