Where do I start. First off, it was a Wednesday evening and our reservation was for 5:30. The place was almost empty as this was a pretty early dinner reservation. The table they sat us at was right beside a door that lead to the patio. It was very close to the door, so close in fact that a felt I needed to give people space to squeeze by our table when they used the door. One of our table legs was so uneven that there was no way you could eat and drink and not spill something. When we asked to be moved our waitress acted like it was going to be a big inconvenience to move us. The restaurant was literally 90% empty. After my wife made here realise how silly she was sounding, she set up another table for us.
When it was time to order the waitress was asked some simple questions about the menu, she had go to the kitchen twice to verify. First time...she had no idea what the soup of the day was. Second time ... She had no idea if they served Atlantic or Pacific salmon, and neither did the chef!! Once our food arrived, my father's chicken snitzlel was very overcooked, you could tell just by looking at it, very dark brown to black on the edges. I ordered the pickerel and it wasn't even cooked. The fish was one of their more expensive items advertised as being "planko encrusted". There seemed to be no planko on the fish at all. They offered me a new meal but everyone else at the table would have been finished their meals by the time it would have arrived, so i said no thank you. My daughters fish from her fish and chips was well overcooked, and my son ordered a cheese pizza that showed up with something that wasn't pepperoni on it. The sauce was a type of sauce that a kid wouldn't like either. Kids usually like simple food items.
During the whole experience, we were all getting the idea that our waitress was new to waitressing or really didn't care to be there. When it was time to order desert for the kids, I ordered a diet Coke. It never showed up.
Finally when we were ready to pay, the waitress came over to the table and told us that she had spoken to the owner, who wasn't there at the time, and was informed that EITHER the kids desert ($16) or the pickerel ($30) could be removed from our order. We were all quite taken aback from that choice provided to us. Clearly I didn't eat the pickerel so obviously we weren't going to pay for it. Why would we accept to remove the desert at half the price of the fish?
Before we left my wife motioned another waitress over and thanked her for paying more attention to our table than our actual waitress. My aunt put it best as we were leaving... She wasn't sorry that we went there for dinner, even though it was an awful experience, as life is about making memories. The memory of our experience at the Grand Tappattoo restaurant will last for years to come. Unfortunately for no memory that the resort would like for us to leave with to ensure repeat business. read more