Granite of the Smokies is very competitive on price, the sales process was pleasant. However, they are not craftsmen nor very professional. They were never on time. Hours late on both install visits. Final stone sizes were incorrect. Most holes for electrical are significantly off center. In the process of installation, they dinged our new cabinets very severely. My advice, go elsewhere. read more

Beverly and team are great. The buying process was low-pressure, while supportive and helpful with suggestions and ideas! This family-run, local operation was the right choice for our kitchen remodel! read more

Excellent service and supeior job well done!! from Beverly in sales to Jason doing the template and then today both the installers , what a great job to the whole team, also the best selection of granite in East Tn. I will make another review once the backsplash is complete with photos. We are very pleased and love our new kitchen, Thank you to the entire team read more

Great selection, service, and competitively priced! Definitely recommended checking out this business if looking for counter tops, sinks,etc. read more

I WOULD GIVE IT A NEGATIVE RAITING IF I COULD. We visited both locations the first being in Sevierville and did not find what we were looking for. They did not have many options for granite but they had many options in marble. We were looking for granite. They sent us to their second location in Talbott where we walking in and again specifically asked for granite. We were shown around and had made our choice and before confirming our decision we made sure that what we picked was granite. The sales lady did confirm that yes it was granite. After just a few months we were starting to notice spots and clear cup rings on the granite. We got a hold of the Granite of the Smokies because we purchased a special 25 year sealer but they came back with its not staining instead that it is etching and its not covered. We decided to get a second opinion from a different granite company and as soon as he walked in he immediately noticed that it was not granite it was marble and that is why we are having the issues. Even better, this guy is working with another set of customers that is having the same exact issue we are with Granite of the Smokies. Luckily we used a reputable contractor Guzman Construction for our renovation that truly takes care of his customers if there are any issues unlike Granite of the Smokies. While working on trying to fix these issues with Beverly at the Granite of the Smokies she does not try to take care of her customers. She plainly just said the she gets product from different quarries and vendors label their stuff differently and she does know what is it. BASICALLY THEY DO NOT KNOW WHAT THEY ARE SELLING AND REFUSE TO STAND FOR THEIR PRODUCT. read more

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We live in a new construction and the granite counter tops installed were only sealed with a year long sealant. I reached out to Granite of the Smokies to see if they could re-seal my counters and what options they had. For only a little bit more, they were able to do a 25 year sealant so we don't have to worry about the counters any time soon! The builders also did not do a great job with the caulking between the counter and the backsplash, so they were able to redo that for us as well. They were very quick to schedule us (they came out the week after I called due to my schedule) and the entire process didn't take long. Scotty and another gentleman (I didn't catch his name) were polite and professional and answered all my questions. I will definitely give Granite of the Smokies a call the next time we need something and will be referring them to my friends/family. read more

Brandi was able to find us a couple of remnants that matched our quartz kitchen countertops for use as a foyer shelf and a shelf next to our stone fireplace. Easy to work with and even saved us a trip to their fabrication by having them brought to their shop for us to pickup. read more

I purchased a spec house from a local builder and was sent to Granite of the Smokies to make countertop selections. The granite I chose was priced higher than the allowance that I had and I paid the difference directly to Granite of the Smokies. Granite installation: 7.25.23. Closed on the house 8.11.23, move in 8.14.23. Unpacking the kitchen, I noticed two significant places on the island countertop; the leather finish didn't look right. I put this on a punch list to give the builder when that time came. I had no concerns that the builder, who has a stellar reputation, wouldn't take care of it. 9.22.23, wiping the counters, the cloth caught on something that broke and popped onto the floor. A piece of epoxy had broken in half and come off a missing chunk of granite. 9.23.23, took broken piece to Granite of the Smokies early and waited for someone to get there. Spoke to Brandy, who called the owner and came back outside to say that the owners would be at my house 8:00a on 9.26.23. I made arrangements and waited that morning but had to call both stores to find out if someone still planned to come out. About 20 minutes later a tech showed up, not the owner. The tech asked if those were the only two spots, I said the only two I'd seen. He proceeded to say that it's very hard to repair the leather finish, but he would try with a rag, stating it would "be better than what they done... don't know why they done that" and he didn't even work there when the it was installed. He said it would take 2-3 hours which, after waiting 2 hours, conflicted with my job. The owners did not follow up. On 11.6.23, after recovering from surgery, I contacted Granite of the Smokies and, again, spoke to Brandy, who is always nice and helpful. I requested that the owner call me so that we could work on a resolution. Brandy was the one who called me back, the owner had no desire to communicate with their customer. Brandy told me that there's a note in the file (at least there was at the time of the call) that the granite was damaged during transport, before it was even carried into the house. Later that day I received a very snippy email from Beverly insinuating that perhaps I had done the damage myself because the tech who was at my house said there were so many more places than were there during installation. (This is the same guy who didn't work there during installation?) Beverly said it was unfortunate that I was so upset and Brandy had to be on the receiving end, but Beverly should have called me herself and she or Jason should have told me they damaged stone before installing it and certainly before making such a botched repair attempt. Beverly said they were going above and beyond for me, as they'd been to the house on 8.3.23 to repair the stone, but that was before I closed on the house. I called the builder to ask about that. He said he knew nothing about it. The builder came by to look at the granite and said he would call Jason, the owner. A time was confirmed that he would be at my house on 11.21.23 between noon and 2:00p. I made arrangements and waited, again. The builder called and told me Jason would be there no later than 3:00p so I rearranged my schedule again and pushed a meeting. No Jason. I let them know that I would be returning to work. At 4:29p, Jason showed up banging on my door, talking loudly, having lots to say to Beverly on the phone; all on the ring camera. I've found two more spots, one right above the dishwasher on the underside of the granite. Same sad epoxy and botched repair. Would be interesting to see how someone could have hit a lick hard enough to take a chunk out of granite, or attempt the repair, and not leave a mark on the dishwasher. Speaking to the builder after the no show, they requested that I sit and wait 6 hours on yet another day for them to show up, because they want to repair it in my house. As if they have enough respect to adhere to any time frame. Looking at other 1 star reviews for Granite of the Smokies, they love to refer to the damage clause in their contract. I haven't found where the contract says that they will conceal damages they cause. It says that they reserve the right to repair to industry standards but if these botched attempts are industry standard the industry is in a lot of trouble.If this company couldn't fix it right the first time, it's hard to have confidence that they won't make things worse with another repair attempt (not to mention tons of dust inside my open floor plan home) - especially when the owners wouldn't come and evaluate what has already been done to the stone. read more

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Absolutely ridiculous company and should not be in business. Do NOT, I repeat DO NOT hire this company to do your granite! They made a disaster on the cut of our granite, as if they cut it on a hand held jigsaw. Two sides of our sink have a 'reveal' and 2 sides are flush! WHAT???? And they won't do a thing about it! They are cheaters and do not know their own business. It's the end id the road for these guys. The worst of the worst! Called another granite company to ask them about the issues and they said they have had to fix many of the problems created by Granite of the Smokies! Wish I had known that before! read more

My experience with Granite of the Smokies showed lack of customer service and poor workmanship. Just because Granite of the Smokies has one star so many times, doesn't make them number one by any means. I'm not blaming Brandy the receptionist; her job is to answer the phone and relay the message to the owners. She did that effectively. However, I was surprised the owners didn't call to discuss the incorrect installation (irregular overhangs on the peninsula, from 1 in to 1.5 inches and the fact that we can see the top of our bottom cabinets in one area - no granite overhang at all). In addition, we sent pictures of scratched and gouged wood cabinets. Their installer, Scotty is amazing he can make it to your house and tie his shoes. His incompetence is baffling. How can you spend over an hour creating a template, cutting the granite yourself and when he comes to install the granite, pieces are short, turned upside down and too wide, which damaged our cabinetry. It should have been red lights, when he asked to borrow my hammer to beat the life out of our new cabinets to place shims to make the oversized countertop fit. When we brought-up these problems to Jason and Beverly the owners through Brandy, the incompetence of this company erupted like a volcano. Despite sending pictures of the damage, "It was in your contract" was repeated over and over. If the job is done poorly, you figure the owner would be responsive enough to come out and inspect the job. But we were advised to pay the extra return fee for them to come back out and really, they were only going to send the original installer out. It is in your contract, if they mess up your cabinets, they aren't held liable. I understand the contract has language to protect the company, but beware, you as the customer have no rights. Instead of being charged twice, we were blessed to find Emco Williams. Their workers came out the same week, to cut out my cooktop and I received numerous calls ensuring I was satisfied with the job. If you enjoy being aggregated, having your expensive countertops installed by an incompetent installer, give Granite of the Smokies a call. I'm sure they would be more than happy to screw up another one. But if you want a professional job, do not call these people. read more

Beverly was so easy to work with she made us feel like family. She took her time showing us the different countertops in our price range. I would highly recommend them. Mine look beautiful, I absolutely love them. read more

Granite of the Smokies - Countertop Installation Near Me - Talbott, Tennessee

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We found a beautiful piece of granite here that we didn't find at other local granite stores. The owner, Beverly, was super helpful and knowledgeable. At installation, one piece was a bit short, but the shop was fabricating another piece in minutes and worked late so we had it first thing the next day. They did a great job and we're super happy with the results! I plan to use them again when we get new bathroom vanities. Thank you, Beverly and Team! read more

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Couldn't give a zero. Ripped off by them. NEVER PURCHASE ANYTHING FROM THEM! Sold marble instead of what we paid for QUARTZSITE. SCAMMERS! Proven to be marble by an independent supplier. Beverly lies and lies..... read more