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    Granite of the Smokies

    3.1 (12 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Granite of the Smokies

    Countertop installation

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    I WOULD GIVE IT A NEGATIVE RAITING IF I COULD. We visited both locations the first being in Sevierville and did not find what we were looking for. They did not have many options for granite but they had many options in marble. We were looking for granite. They sent us to their second location in Talbott where we walking in and again specifically asked for granite. We were shown around and had made our choice and before confirming our decision we made sure that what we picked was granite. The sales lady did confirm that yes it was granite. After just a few months we were starting to notice spots and clear cup rings on the granite. We got a hold of the Granite of the Smokies because we purchased a special 25 year sealer but they came back with its not staining instead that it is etching and its not covered. We decided to get a second opinion from a different granite company and as soon as he walked in he immediately noticed that it was not granite it was marble and that is why we are having the issues. Even better, this guy is working with another set of customers that is having the same exact issue we are with Granite of the Smokies. Luckily we used a reputable contractor Guzman Construction for our renovation that truly takes care of his customers if there are any issues unlike Granite of the Smokies. While working on trying to fix these issues with Beverly at the Granite of the Smokies she does not try to take care of her customers. She plainly just said the she gets product from different quarries and vendors label their stuff differently and she does know what is it. BASICALLY THEY DO NOT KNOW WHAT THEY ARE SELLING AND REFUSE TO STAND FOR THEIR PRODUCT.

    Bad repair attempt

    I purchased a spec house from a local builder and was sent to Granite of the Smokies to make countertop selections. The granite I chose was priced higher than the allowance that I had and I paid the difference directly to Granite of the Smokies. Granite installation: 7.25.23. Closed on the house 8.11.23, move in 8.14.23. Unpacking the kitchen, I noticed two significant places on the island countertop; the leather finish didn't look right. I put this on a punch list to give the builder when that time came. I had no concerns that the builder, who has a stellar reputation, wouldn't take care of it. 9.22.23, wiping the counters, the cloth caught on something that broke and popped onto the floor. A piece of epoxy had broken in half and come off a missing chunk of granite. 9.23.23, took broken piece to Granite of the Smokies early and waited for someone to get there. Spoke to Brandy, who called the owner and came back outside to say that the owners would be at my house 8:00a on 9.26.23. I made arrangements and waited that morning but had to call both stores to find out if someone still planned to come out. About 20 minutes later a tech showed up, not the owner. The tech asked if those were the only two spots, I said the only two I'd seen. He proceeded to say that it's very hard to repair the leather finish, but he would try with a rag, stating it would "be better than what they done... don't know why they done that" and he didn't even work there when the it was installed. He said it would take 2-3 hours which, after waiting 2 hours, conflicted with my job. The owners did not follow up. On 11.6.23, after recovering from surgery, I contacted Granite of the Smokies and, again, spoke to Brandy, who is always nice and helpful. I requested that the owner call me so that we could work on a resolution. Brandy was the one who called me back, the owner had no desire to communicate with their customer. Brandy told me that there's a note in the file (at least there was at the time of the call) that the granite was damaged during transport, before it was even carried into the house. Later that day I received a very snippy email from Beverly insinuating that perhaps I had done the damage myself because the tech who was at my house said there were so many more places than were there during installation. (This is the same guy who didn't work there during installation?) Beverly said it was unfortunate that I was so upset and Brandy had to be on the receiving end, but Beverly should have called me herself and she or Jason should have told me they damaged stone before installing it and certainly before making such a botched repair attempt. Beverly said they were going above and beyond for me, as they'd been to the house on 8.3.23 to repair the stone, but that was before I closed on the house. I called the builder to ask about that. He said he knew nothing about it. The builder came by to look at the granite and said he would call Jason, the owner. A time was confirmed that he would be at my house on 11.21.23 between noon and 2:00p. I made arrangements and waited, again. The builder called and told me Jason would be there no later than 3:00p so I rearranged my schedule again and pushed a meeting. No Jason. I let them know that I would be returning to work. At 4:29p, Jason showed up banging on my door, talking loudly, having lots to say to Beverly on the phone; all on the ring camera. I've found two more spots, one right above the dishwasher on the underside of the granite. Same sad epoxy and botched repair. Would be interesting to see how someone could have hit a lick hard enough to take a chunk out of granite, or attempt the repair, and not leave a mark on the dishwasher. Speaking to the builder after the no show, they requested that I sit and wait 6 hours on yet another day for them to show up, because they want to repair it in my house. As if they have enough respect to adhere to any time frame. Looking at other 1 star reviews for Granite of the Smokies, they love to refer to the damage clause in their contract. I haven't found where the contract says that they will conceal damages they cause. It says that they reserve the right to repair to industry standards but if these botched attempts are industry standard the industry is in a lot of trouble.If this company couldn't fix it right the first time, it's hard to have confidence that they won't make things worse with another repair attempt (not to mention tons of dust inside my open floor plan home) - especially when the owners wouldn't come and evaluate what has already been done to the stone.

    Beverly was so easy to work with she made us feel like family. She took her time showing us the different countertops in our price range. I would highly recommend them. Mine look beautiful, I absolutely love them.

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    6 months ago

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    Granite of the Smokies - countertopinstall - Updated September 2026

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