Do not hesitate to do business with these guys. A stand up operation. Found them on Car-part and they took care of me with some hard to find parts. read more

In July 2025 I had a transmission fault in my 2015 Ford Escape. I took it to Wholesale Transmission in Belle to get a new transmission. I got my car back in September after 41 days. The end of April 2026 that transmission failed. It took me 7 weeks to get my car back while Wholesale Transmission was supposedly fighting with Grassy Auto Parts to get them to honor the warranty. I finally got my car back on June 13th. I left West Virginia on July 10 for vacation. A little over a month later on July 21, my transmission failed a third time. I am now stuck in a motel in Valdosta Georgia waiting for the piece of shit transmission to be properly rebuilt so I can get back home. I will be filing a lawsuit against this company, as well as the company that put 2 bad transmissions in my car leaving me stranded a long way from home and having to pay to live in a motel for over a week. I also had to pay $350 for someone to find me in the boonies and tow my car to a transmission shop. I paid $5000 initially for the first transmission. Now it is going to cost me another $5000 to $5500 to get my car fixed the right way, which is something I cannot afford. I am a 71 year old female veteran surviving on Social Security and widows benefits from the Veterans Administration. read more

I am 61 years old and disabled, on very low disability income, $1267 a month. This is a disreputable auto parts company which does not stand behind the quality of its parts. I have sued them in small claims court and filed a complaint with the better business bureau. Prior to purchasing an ECM computer for my year 2000 geo metro 3 cylinder engine, which I had installed in a 1997 Geo necessitating that I get the matching ECM, I spoke with a sales rep at Grassy Auto Parts to be sure of what I was buying. I was very clear about the application for which I needed it. I have worked on Geo Metros for over 10 years, rebuilt and changed engines, and have quite a bit of expertise with these cars. I then purchased the ECM unit for appx $75 with shipping. I installed it and the car ran, but with the check engine light lit, and I couldn't figure out the problem because I assumed the ECM was good. When my mechanic tested it he found that it was the ECM which was defective, specifically it signaled the check engine light to indicate a problem, when there was in fact no problem. It is a defect in the circuit of the ECM. The mechanic had state of the art test equipment and there is no doubt that this computer will not function correctly in any car. It may have been an honest mistake on the part of Grassy Auto Parts, but rather than take responsibility for it they are trying to blame me. I have the written test printout as well as the repair invoice. As a result, I had to pay the mechanic for another ECM as well as the labor for diagnosis and installation, appx $350.00. When confronted with the issue legally, the Vice President of the business lied in writing about the circumstances, claiming that I had mistakenly ordered the wrong part. She failed to differentiate between the Car's year, and the year of the engine, using the car's model year as an excuse. It is the engine year which dictates the type of ECM as well as any and all other drive train, mechanical, and electronic parts. In her response to my complaint against them she also lied in stating that they had offered a refund. She further claimed that she did not receive my email describing the problem and requesting a refund, though I can prove otherwise based on server records. If she didn't get my email then how can she say they offered me a refund? I doubt very much that vice president Kristin Allen knows much if anything about the mechanics of a Geo Metro or has any standing to make the statements she made, and she certainly was not a party to any conversations or transactions. lastly, when she received my written complaint, she made no good faith effort to contact me to discuss a resolution. That speaks volumes. Any reputable business puts the satisfaction of its customers first and foremost. That means sincere and good faith conversations regarding quality issues. They made no attempt whatsoever. Making matters worse, they are trying to cheat a disabled person out of his very limited income. I am seeking a court judgment ordering full restitution for purchase/shipping, plus reimbursement for the labor required to remedy this. read more

prices are too high and the employees are too slow and extremely unhelpful. They just try to get through the day doing the least amount of work they can. read more