We used Gray Line for our wedding day shuttle service and again the next day for a post-wedding brunch, and everything went smoothly. The drivers were professional, punctual, and got our guests where they needed to be safely and on time--it was such a relief not to worry about transportation. Our sales associate, Katie, was fantastic to work with. When we needed to switch to a smaller shuttle, she was kind, accommodating, and clearly explained the updated pricing. She made the entire process easy and stress-free. On top of that, Gray Line's pricing was the most reasonable of all the shuttle services I researched. I highly recommend them for any event transportation needs! read more

Gray Line's advertisement here on Yelp states that "our state-of-the-art vehicles and professional drivers guarantee complete comfort, safety, and entertainment while getting from one place to the next." Unfortunately, our experience on the May 20, 2023 Twin Cities (Minneapolis/St Paul) tour didn't live up to that hype of a comfortable ride. There were many positive things to say about this tour. It was a good overview of the area for tourists like us who are not familiar with the area. The bus was on-time. The bus driver was excellent in navigating around construction zones and down some narrow streets. The tour guide was informative and interesting. The bus seats were comfortable and windows big enough to take on the sights. It could've been good value ($40 adult. $38 senior) for a about a 3.5 hour tour. That said, one aspect of our experience totally negated all of the positives. The air conditioning wasn't working properly on the bus on a warm Minnesota day. It was warm outside; hot in the bus. Passengers, and especially those in the back of the bus. started to ask for more air about 15 minutes into the trip. We were eventually told that the tour guide spoke with the office and nothing could be done for our trip and that we should report this on our evaluations. Nothing could be done? Seriously? Many options come to mind. Switch out the bus for one that had functioning A/c at the next stop. Or, stop at a store and buy cold waters for parched passengers. Or, offer Lyft, Uber, or light rail reimbursements to get passengers back to point of origin. Or, offer discounts for the current trip or discounted voucher for a future Gray Line tour. read more

We used Schmitty & Sons Transportation for our wedding party shuttle and guest shuttle needs. The company was very easy to work with, and paid attention to every detail to ensure that everything was covered. The shuttles that were provided were exactly what we needed for the day, and were consistently on time with our planned schedule! They were immaculately clean, and the drivers (Steve and Bruce) were the epitome of the friendliness and attentiveness that one could hope for on the day of their wedding. We can't recommend Schmitty & Sons highly enough! read more

Perfect wedding event shuttle during the labor day weekend. Very easy to book, great pricing, and Jim was great to work with. Very patient and courteous. Would certainly recommend to others. read more

Hearing about other wedding couple's terrible experiences with wedding transportation (and enormous costs involved with their terrible service), my wife and I went with Gray Line and were paired with Schmitty and Sons. If we had to do it again, we would have gone directly to Schmitty and Sons -- they were simply awesome. Our bus was a brand new black, classy bus that could not have been cleaner. Our driver was hilarious and totally understanding that he was dealing with a crazy wedding party (and their many drinks). We made a bunch of unexpected stops, and he was totally accommodating. More than that though, the quote was far less than other transportation companies. I feel like going with a place that doesn't market themselves as solely a wedding transportation company cuts down on the expense, and you still get a bus that's exactly the same as the competition. read more

Fantastic experience on charter bus for family reunion. Driver Wayne and rep Alyssa are very professional. Bus was clean and comfortable.