Hess & Co. is our go-to for once in a lifetime pieces (like engagement and wedding rings) to…read morebeautiful basic jewelry (like classic chains and earrings), and everything in between. Plus their customer care and repair services are top-notch; we even trusted Eddie with my late grandmother's antique pearls (and he did a fantastic job!). I can't say enough great things about Eddie, Barbara, Caitlin, and the rest of the team!

This is the most unprofessional company. I wouldn't recommend anyone using this company for any of…read moretheir jewelry business. They took advantage of my 16 year old son who has Autism Spectrum Disorder, upsold him a $342 wedding band when all he we wanted was a Christmas ring for his girlfriend. He was told the wedding band could be used for anything, it didn't have to be a wedding band. When we tried to return the ring, the owner told us "he couldn't help the retard didn't know what he was getting" and refused to take the ring back unless we were exchanging it or getting store credit. This was the same day and the ring hadn't even been unwrapped. The store could have resold the ring without a loss. This was unreasonable and very unprofessional to use this type of language.

I came in to sell a Nintendo switch (that I played like twice) and some games that came with it. As…read moreI walked in the store seemed spacious and had a good variety to stuff on the shelves. Interacting with Jay and his employees was very pleasant. He also offered a fair price for and told me what he would sell for. Very transparent and fair.

Upon discovering this store I fell in love with the collection of this jewelry shop. Wonderful…read moreowner and staff welcomed me and helped me look and find something to take home. Recommend to check out and find your one of a kind piece! Two thumbs up!

I am over the moon with our recent purchase from Crown Jewelers. I was looking for the impossible,…read moreor so I thought, especially from a jeweler in a small city - but I couldn't have been more wrong - not only did they guide me to help me find the item I was looking for, they educated me on the properties of the product, and the process of creating it, as well. I would recommend them to anyone.

I shopped at Fink's Jewelers in Roanoke, Virginia on my way to Chattanooga Tennessee. I was…read moreassisted by Ken in Roanoke, Virginia. I also shopped at the Chattanooga location when I got into town where I was assisted by Luis Rodriguez and Alex. My experience at both locations was exemplary of what a shopping experience should be for high-end jewelry and luxury watches. Since I was relocating to Chattanooga Tennessee. I wanted to build a relationship with a local dealer for watch brands and jewelry that I plan on buying. I primarily worked with Luis Rodriguez at Fink's Jewelers in Chattanooga Tennessee. Luis was extremely helpful, knowledgeable, professional and also very easy to work with. Luis spent an extremely generous amount of time guiding me through the process of selecting my first watch that will become part of a collection of luxury watches. While there I also saw a piece of jewelry that caught my eye which is rare. I have very specific taste in jewelry and it's very hard for me to find anything I like for myself or as gift for someone else. However, the selection at Fink's Jewelers is quite exceptional and I actually found a wide variety of stunning pieces I admired. So, I also picked a beautiful necklace along with my first watch during my visit to Fink's jewelry store. I don't often write reviews, but I was so thoroughly pleased and happy with how everything went. So much so, that my entire experience at Fink's jewelry and with Luis Rodriguez earned my praise and a very positive review. Overall Fink's jewelry earned my business for their gorgeous selection of high quality luxury watches and jewelry and the best customer service one could possibly ever hope for. I will be doing business with Fink's jewelry and Luis Rodriguez for years to come. Highly recommended! Rich Casey

I purchased a David Yurman bracelet with matching necklace. Within 4 months the black coating began…read moreto discolor. In the 5th month I returned the bracelet and was advised the bracelet would be sent in for repair with an estimate within 2 weeks. After a month I returned to the store to inquire. At this point I was advised coating is not covered but the bracelet has been sent back to manufacturer. After several more weeks and no return calls were made I returned back to the store. At this point I was advised it would take 3 months to determine if the bracelet would be repaired free of charge or an estimate to repair. After 11 weeks I returned back to the store for an update. Was advised the bracelet has not been examined. Over 4 months had passed when I was advised the bracelet would not be repaired free of charge. Was further advised the coating on the bracelet was not manufactured for everyday wearing but I could pay to have the bracelet repaired. At this point it was very apparent that I did not agree with the outcome. As a courtesy they offered to waive the shipping and $100 of the $300 cost. When I stated that makes no logical sense to pay more money for a product that could not be worn daily the receptionist became very defensive. I requested for my bracelet to be returned without repairs. It has been almost 5 months since I released my bracelet to Finks. Upon picking it up today I was charged a shipping fee. Just more insult to injury. Thank you Finks for ruining a long standing relationship. I will never purchase another product from Finks or provide a positive recommendation. This bracelet has been in Finks possession longer than I have owned it. Thank you Finks for standing behind a product you sale and providing superb customer service. The only positive comment I can say is the sales team is top notch, but that's where it ends

I brought a watch and 2 chains to this location in the beginning of February to get the crystal…read morereplaced and 2 silver clasps replaced. I was quoted 4 weeks a $100 to get the clasps replaced after they were already mailed out. For that price I told them to ship it back and I'll buy 3 new silver chains from tj maxx. I paid $150 to get the crystal replaced on the watch at the time and was quoted 4 weeks. It is now the end of May and I haven't heard anything about the watch. I came to pick up the chains at the end of March and inquired about the whereabouts of the watch. I've reached out 3 different time over the course of the past 3 months and no one can tell me where my watch is. Don't call yourself a jeweler if you can't fix these things on site. it's sad. Please do your own research, just about everything they have in stock is over priced.

Very nice place. Reasonable prices. Eclectic selection of jewelry is a pleasant surprise. Although…read morethey do take a "healthy" cut if one is selling...I figure that is the cost of doing business. They will give more if one wants to trade for items. Paid by check & their bank is right across the street. Come on in boys, I recommend this place. I hope they stay in the area as many people are selling their businesses & cashing out.

Amazing free look at my family jewelry I brought in without an appointment. Reputable and…read moretrustworthy!

They did a wonderful, quick job while I waited. In addition, the jeweler was pleasant.read more

Best jewelry store in Roanoke. Not only are they knowledgeable but provide great customer service.read more

From the owner: Jewelry Connection provides engagement rings, wedding bands, watches, and diamonds to the Roanoke,…read moreVA area. We were established in 1989!

Michelle is extremely knowledgeable and courteous. I would recommend you give Kent Jewelers a try…read more There are some beautiful pieces at the store and there is always something new every time you go in!

Super helpful and friendly. They helped me measure my ring, answered all my questions, and gave…read moregreat recommendations and options. Will definitely go back for any jewelry needs.

So much talent in this small city! Artists in Cahoots has over 35 years of history selling and…read morecreating art in a true cooperative manner. The artists support each other and work together in a way that builds on the strength of small town values and inspires their artwork. Here you will find not only good art and fine craft, but a team of individuals that have formed their own unique family.

I love this store/gallery. They have such beautiful jewelry and neat items that relate to…read moreLexington. The Lexington brick is one of my favorite designs and they have so many pieces of jewelry and keychains incorporating this

I brought my ill-fitted diamond rind with the nearly broken setting from another local "send-out"…read morejewelry store. The AmRhein's consultant listened and examined my ring. She brought the in-house jeweler to see what he could do to repair what the other shop had had done. AmRhein's jeweler listened to my concerns, examined my finger size and shape (older with arthritic knuckles) and asked about my daily activities (). He suggested some options, told me that he could and would work the repair I chose and DID for 1/6 the charge from the store which broke my band. I am now an AmRhein customer and so glad to be!

A family member requested that I hire AmRheins to polish an entire set (12 place settings) of…read moresterling silver flatware that they wanted to gift to someone. What an incredible job AmRhein's did. The set, vintage 1950's, looked almost brand new when finished. It made a lovely gift and I was very appreciative of the time and effort AmRhein's took to get this just right. In addition, I have had AmRhein's repair and resize several pieces of jewelry for me in the past year and they have done an excellent job.