Looks nice but its not. They have no respect for tenants right to privacy. We'll come into your…read moreunit without any notice. We'll pick on you if they do not like you. For any and everything that you do I have noticed things going missing from my unit. Nothing big, but still things have gone missing,. Have been told that I have 3 days to move out with no written paperwork from a judge or anything. Just verbal, they have done nothing.But harass me for the last three months that I have been living here, and I can honestly say that I have paid my rent every month on time every time and that does not matter they will harass you if they don't like you .i would not move here this place is over priced and a scam and they violate tenant's rights left and right.It's ridiculous.

I've Lived HERE Since ~Sep30, 2018 ! It's Been A Very Nice Place !!…read more I DO WISH The Management Would take Better Care of THE GRASS Around The Buildings Where I Live !!!

The new menegment is really nice and friendly. This comunity…read moreis very dog friendly with a nice park for your four legged friend just steps away from your unit. Theres a nice large outdoor pool with showers and a gym. The pool area is really nice with a picnic area and grill for your family to use. There are tenis courts and V-Ball courts as well as a basketball court right by the pool. Lots of parks and state parks within 5 miles of the meadows. This place is great with young people that are just trying to get into renting. The maintenance crew is super friendly and will help you 24/7

I was shown a pristine two bedroom townhome , and then given a dirty muddy smelly bug infested…read moremoldy unit after signing the lease . Then it only got worse from there when they refuse to fix appliances , replace appliances , and when they had to replace my entire bathroom floor in both upstairs bathrooms and replace the toilets and the showers . They also had to take out the fireplace and close it up while I was living there , after using the fireplace as a selling point . Then the pool that they always use as the main reason that you should pay so try Community fees and rent is almost always dirty , under maintenance, or closed . Then even if your heat goes off 28 times and one night they won't replace your furnace for 2 years and you'll freeze every night for 2 Winters. Then they will try to charge you for carpet and paint when you leave , even though the county there and requires the repaint after every tenant and replace the carpet every 4 years , and if the carpet was almost black even though it was beige when you move in , it is in need of replacement if you have been there almost 3 years . So once again illegal charges harassment and filth .

We used Mel to sell our house and had an excellent experience. My husband and I had a quick…read morerelocation after an internal job transfer at his work, so we used Mel because he is very experienced both in renting out and selling homes. He will really bend over backwards for you. Our house was closed on about a month after being listed. We would highly recommend Mel for any renting or selling transaction!

I have worked with Mel for some time now helping me with apartment rentals and prospective resident…read morescreening and he does an outstanding job. I have known Mel for a long time before that through his work at the Lake County Property Investors Association. Mel is very diligent, thorough and hardworking. I have also looked at rental properties for purchase with Mel and feel that he really knows the market from a buyer's perspective. Based on what I know about Mel, I believe he would work very hard if you are selling real estate. Mel gets my highest recommendation.

Having resided in this apartment complex for two years, I am compelled to share an honest review…read more The amenities and location are satisfactory for me, and the majority of my neighbors are amiable. However, I recently encountered a distressing incident that has instilled a sense of insecurity within me. On May 15th, approximately at 4:30 am, I was subjected to a near-physical assault by an individual residing in the building on my right. Although I was unfamiliar with him at the time, I have since discovered that he has been engaging in persistent harassment towards me & others. On May 18th, I was accompanied by my partner to our building entrance, and upon passing his apartment, he emerged. It was as if he had anticipated my presence. Despite contacting the police twice regarding the harassment, they have been unable to take any action due to the absence of physical altercations, arrests, or any form of communication with the individual. The building office has also been informed of the situation, but no measures have been implemented. I have come to the realization that I am not the sole tenant who has been subjected to harassment. I am aware of three other individuals who have been pursued into their ground-floor apartments. I am apprehensive about my safety and am uncertain of the appropriate legal recourse. This experience is unprecedented for me, and I am concerned that the apartment complex is not adequately safeguarding its tenants. Furthermore, I am unable to identify the individual's name, and I have repeatedly requested that the leasing office provide this information in order to obtain an order of protection. However, they have been unresponsive to my requests. The police informed me verbally twice that they should be able to provide this information, particularly since this is not the first complaint filed against this individual.

In the interest of saving prospective residents time, we'll keep this brief: if you are considering…read moreThe Lakes (or any BH property), we strongly encourage you to pay close attention to the low-star reviews. In our experience, many of those concerns are not isolated and speak to a broader pattern of poor management. It is disappointing to see a management approach that often feels more focused on extracting than fostering a positive living experience for residents. In short, we would strongly advise looking elsewhere. . . . Con el fin de ahorrarles tiempo a los futuros residentes, seremos breves: si están considerando vivir en The Lakes (o en cualquier propiedad de BH), les recomendamos que pongan mucha atención a las reseñas de baja calificación. Según nuestra experiencia, muchas de esas preocupaciones no son casos aislados, sino que reflejan un patrón más amplio de mala gestión y una inquietante disposición a imponer cargos siempre que sea posible. Es decepcionante ver un enfoque administrativo que con frecuencia parece más centrado en sacar de la gente en vez de realizar una experiencia de vivienda positiva para sus residentes. En resumen, les aconsejamos seriamente buscar otra opción.

I was living here for a short span of 6 months (end of March 2014- September 2014), and I was…read morepleased with their amenities and service. To elaborate on my experience - Amenities and features- Each unit is a duplex housing 6 apartments and it forms a huge compound right off Pauly Drive and Lawson Blvd. The main office (off of Pauly drive) is right next to the outdoor pool and 2 tennis courts which also has basketball hoops. Once inside, they have an office area for tenants that has complimentary wireless internet, and a decent-sized gym with free weights and couple of treadmills and other stationary exercise equipment. All of these features are well-kept. Location- It's located right across Six Flags Great America off of Grand avenue. It's located right off I-94 which makes commuting a breeze. Also, they have Gurnee mall on the other side of the Hwy which is convenient. Even being this close to Six Flags, you don't hear anything coming from there. The layout of the individual apartments are spacious and has all the needed amenities including in unit washer and dryer. Only thing missing- microwave. Also, another negative is the loud central air for the apartment. It's loud enough to wake you up every time it starts up! There is ample parking spots for all the units, and they provide you with parking stickers to make sure only tenants are parking there. They also have garage parking but they are very limited and they have a long waitlist for them. This actually was a huge reason for me to not renew my lease. I envisioned parking outside to be an issue during winter months especially when it snows. As for the front office- the front office individuals were always professional and quick with sending help when I needed it. They are polite, and they have social events set up especially during the summer months to help tenants meet and get to know each other. And the best part for me- They returned a substantial amount of the security deposit for a 6 month stay. They mail you an itemized bill of the security deposit and how much they are taking out of it and for what. And couple of weeks after receiving that mail, I received my check. All of that happened within a month of moving out.

Moving from Texas to Illinois at 22 was a frightening decision but Kirsten in the Pembrook office…read moremade it so much easier for me. I called her a week prior to visiting and she went into an apartment and took photos herself to send to me, eased my mind about the safety/friendliness of the neighborhood and then sent me all of the paperwork to apply. This complex is beautiful and I love my new apartment. The office staff is so incredibly kind and professional. I put in a work order one day and the maintenance guy came within just a couple hours then took time out of his day to show me tips and tricks to my new place (how to work appliances, shut off water, etc). I would recommend these apartments 10/10 times.

Me and my husband have been living here now for a few weeks (almost a month soon). From the moment…read morewe saw this online and came for our first visit in person, we were very impressed with everything. Latasha has been so helpful and friendly every step of the way. From our experience so far, this is a positive community. The other tenants have been very nice and this is overall a serene community. We had our first maintenance request put in last night and this morning we had maintenance (Jonas) at our door ready to fix any issues we had (maintenance were also very friendly, kind, and helpful just like management) We were waiting to review after being here for a little bit and getting the feel of the place and putting in a maintenance request to give an honest review. The apartment management, especially Latasha has overall maintained the highest customer service and standards through this pandemic, wearing masks and other protocols. Sometimes we feel annoying calling the office and asking Latasha questions but she is always so kind and ready to help. We are so thankful to have found this little gem. The price point for this place is good in our opinion. Good location with many restaurants, Gurnee mills mall, shopping, hospitals, grocery stores, etc near by all within 5-10 minutes away. It feels like a safe community. The apartment aesthetic is beautiful. Of course there is always something to be nit picky about but for the price point this is a very good deal especially for such a great management team. This review will be updated as much as possible with any changes. Thanks to Latasha for all the help and a big smile every time we see her! - The Outlaws :)

We have had an extremely disappointing experience with this property management company. Within…read morejust a few days, we caught multiple mice inside our townhome and even documented another on video. We immediately reported the issue, provided photos and videos, and identified what appears to be the entry point beneath our kitchen counter. Despite the seriousness of the situation, communication has been poor. Instead of treating this as an urgent health and safety concern, we were simply told we were placed on a pest control list and that no one would be out until the following week. This is unacceptable considering we have a newborn baby, a pregnant mother, and a 10-year-old child living in the home. An active rodent infestation is not just an inconvenience--it creates unsanitary and potentially unsafe living conditions. We are not asking for a temporary fix. We requested that a licensed pest control professional immediately inspect the property, identify the source of the infestation, and ensure all entry points are properly sealed. Instead, we have been left waiting while mice continue to enter our home. We hope corporate reviews this matter carefully. Residents deserve prompt communication, professional handling of health and safety concerns, and a home that is maintained in a safe and habitable condition. We sincerely hope no other family has to experience what ours has.

I lived at Cook Apartments for two years, because I had to move to IL for a new job, and I highly…read morerecommend the place. First, the apartment itself is very clean. The common areas like the laundry room and lobby area are always clean. Second, the walls are great and keeps the noise away. I rarely heard any noise while I was in my unit. Third, the location is close to many great restaurants, and close enough to the train station (but you don't hear the trains). Fourth, and the best one, Laura is the best property manager. I have lived in many apartments, and Laura is the best property manager I have met. She puts a smile on everyone's face :).

I highly recommend Cook Apartments in Libertyville. The location is exceptional (walking distance…read moreto great restaurants, shopping, etc.); and a short drive to hop on the tollway. The facility is extremely clean & well maintained. Property Manager (Laura) is extremely nice & helpful.

I lived here for six months while in Waukegan for work (Jul to Dec 2011) in a 2bdrm, 2bath on the…read morefirst floor. Pros: -friendly office staff -late office hours (until 6 or 7pm weekdays) -fast maintenance (work orders completed same day or day after) -plenty of parking spots -clean and spacious apartments -in-unit washers and dryers -good amount of apartment activities/events Cons: -gym lacks proper equipment and is too small and hot during the summer -no jacuzzi next to pool -initial problems with fridge leaking and blinds falling off (had to open 3 maintenance work orders after moving in)

I'm guessing they have a whole new staff here because what I read about and what I have experience…read moreare two different things. I moved here in 2016 from California not only are the staff amazing if you have questions concerns or needs, they handle things quickly and effectively! The buildings are always getting cleaned, landscaping stays up to par. Im extremely happy with this place!! Perfect example- I saw a few ants in my home during ant season they came out the next day sprayed inside and out... some of my stucco in the kitchen separated I put in a order the next days they came to fill it in. Im really pleased here.

This apartment was such a great find for me. Literally like a blessing from the skies. The…read moreapartment is spacious, the crew are very friendly and the area is quiet. Been here since 2019 and never had a problem. So great that I actually got 3 of my best friends to live in the apartments as well. Thank you for giving me this community :)

I love living here. been here for 3 years. new management, office staff and maintenance team are…read moreawesome. The both inside and outside are kept clean. quite neighbors. And everything is in close vicinity. I would recommend this place to anyone.