I cannot even express my anger, disappointment and outrage. I usually never write reviews but I…read morefeel that I must in order to save any other dog from the hands of these people. A year ago I put my dog there for grooming and he came back with like nine cuts over his body even one between his eyes and especially between his legs, under his tail and belly. He couldn't even walk and he was in so much pain I couldn't stop crying. I can understand one mistake but so many cuts? How cruel someone needs to be. This is my baby! And anyone who has a dog knows how precious they are. I went back screaming there and crying and I spoke to the manager who apologized and guaranteed me that he fired the person who did it. Since I am a forgiving man I went back and especially because there is a veterinarian that I really appreciate her professionalism and kindness. I even gave him there for grooming again and it was perfect. BUT YESTERDAY I sent him with my boyfriend since he was itching and had some dry spots which we believed happened because we changed his food. The veterinarian agreed and we asked for a wash. JUST A WASH nothing else. After I paid around 2000 pesos there for the grooming the appointment the shampoo and the food and so on my baby came back completely in trauma with he's tail between his legs and went to hide in the corner. I turned him over and I saw that they shaved his genital area and he had a spasm in his legs because of the pain and when I took him for a walk he couldn't even walk more than a block without feeling the pain and wanted to go back home. THIS IS UNACCEPTABLE I cannot see him like this and it breaks my heart that I put my trust in such unprofessional place. THE WORST PART IS THAT THEY LIED TO ME I texted them if they cut or groomed my dog in any way and why since I only ask for a wash and they texted me back that nobody touched the hair or anything. Only today after the veterinarian admitted that washing includes grooming of the genital areas which nobody asked my permission for especially since that little poor baby has skin issues. As hard as it is for me to say it DO NOT GO THERE. Especially if you want grooming. Now I need to take him to another vet to see what's going on. All he does is laying down tired, sad and in pain. If I can save one dog from going through this it would make me a happy man.

Compassionate, Professional, and Affordable Care - Even in the Hardest Moments…read moreDuring our recent trip to Playa del Carmen, we had to seek urgent veterinary care for our senior cat, and I'm beyond grateful we found Sanimal Clínica Veterinaria. They were able to get us in quickly, and within a short time had completed X-rays and a thorough exam, ultimately diagnosing her with an oral tumor. It was devastating news, but the way the staff handled it--with gentleness, clarity, and compassion--made all the difference. For context: the cost of the X-ray was only about 10% of what we paid in the U.S. for a similar procedure for our dog before the trip. And yet, the quality of care was outstanding. The pain medication and appetite stimulant was just a few more US dollars. When the time came to say goodbye--once she could no longer eat--we returned to Sanimal for euthanasia. What we experienced was nothing short of beautiful. The lights were dim, soft music was playing, there was incense and candles lit, and we were given all the time we needed to say goodbye. It felt sacred, not clinical. We were never rushed, only supported. They handled everything with such grace, including the cremation and return of her ashes, which were lovingly delivered to us within a couple of days. Like most cats, from noticing something may be wrong to her last day was only 6 weeks. The tumor was noticable and she would not pass inspection at the border, as you can imagine. For fellow travelers, expats, or long-term visitors: Appointments are easy to schedule and response times are quick Staff speaks English and explains everything clearly Costs are extremely reasonable, for xray and medication, especially compared to U.S. vets The facility is modern, clean, and welcoming They treat your pets--and you--with genuine care and empathy If you need documentation to have your pets return (or go) to another country, they also provide the service for health certificates appropriate for the country Sanimal gave us peace in one of the hardest moments of pet ownership. I cannot recommend them enough for both medical care and end-of-life services. They were there for us when we needed them most--and we'll never forget it.

I took Niko for a dental cleaning today, the vet surgeon, Dr. Francisco Cortes, was excellent,…read moreprofessional, kind, friendly and polite. I wish more vets were like him, knowledgeable, helpful and professional. The rest of the staff were nice and friendly too and I highly recommend this clinic. Thank You

Cesar is a great guide. We loved interacting with the animals that have been rescued from homes,…read moreinjuries, and circus life. Learned a lot and loved getting to jump in the underground cenote at the end. Feels good to support the work they are doing.

I was so impressed by this facility and the care for the animals. Caesar was our guide for the…read moreexperience and he was charming, answered all of our questions, and had a caring rapport with the animals. He was careful to keep everyone safe, humans included. He was respectful of the critters, taught us about their history, needs and prospects for release. Regard for nature was demonstrated throughout. The cenote was fantastic, refreshing and beautiful.

We did the last tour of the day for the sanctuary. We were very lucky to get the tour guide that…read morewe had. We were paired up with a French family and the on site researcher was the only one that spoke French. Which meant we got a true in-depth tour of all the research being done at the sanctuary with students. He spoke about each monkey being rescued and what habits were being worked on with each monkey. We had a great time and all the students were great.