The owner made every effort to make my bad hair cut day right. I'm very thankful. He sent me a refund and a complementary cut. He also said he was looking into speaking with his team at this location about this. Thank You. read more

I just stopped in with my kids to get their hair cut and the 2 employees working were more interested in talking to each other and laughing then helping their customers, so we left. That is very poor customer service, and there are plenty of other places to choose from. We won't be back. read more

Sabrina is excellent and nice! Great hair cut skills and good conversation. I like the business but she makes it fun. I highly recommend her. She's great with kids also, I bring my daughters in when I can. Thanks :-) read more

Lisa no longer works here. BUT. I still love coming here. Nobody does a really great job on my hair; it's admittedly difficult to cut curly hair well. Here's how I see it. If I'm just going to get a so-so haircut no matter where I go, why not get by as cheaply as possible? Great Clips does the trick on that. read more

Great place, in terms of service and availability . . and friendliness. They let Foxy (the dog) accompany me inside for reassurance (just kidding about the reassurance part). Unfortunately, there is so little hair left, I can't really judge the styling skills. They seem adequate anyway. read more

I have been here 4 times. Everytime the staff has been amazing. I have seen Priscilla with 3 different people who wanted 3 different cuts and everyone left happy. Thank you Great Clips. I live in Watsonville and I will always take the drive to capitola for a haircut. read more

Hello I saw Shauna (sp) for a wash and blow-out and she did a great job. Shauna taught me to understand my problem with thinning hair and recommended how to use products. Girl seems to know her stuff. I was very happy with the wash and blow-out and I am singing her praises 4 days later. I live in Los Gatos (used to live in Santa Cruz) and I hope she stays in the trade. She is very good with customer service although I think it would be good if the manager had one person assigned to the front desk so (in my case) Shauna did not have to keep leaving to take care of customers. Not a big deal but would improve be a plus. Patrice Walters Licensed Psychologist!! There was a guy there who also looked like he would be good--forgot his name?? but I enjoyed talking with him!! read more

I take my son to Kay here and she is great. Always sweet with him and perfect cuts!

I usually go to this location and have great service and good cuts except for today. The stylist who was there didn't greet me and I had to ask when I would be able to be seen by a stylist and then another stylist came in and she was great. I would have given a 5 star if I wasn't disregard as a customer but the stylist that cut my hair was great and I will go back to her. read more

Took my son to get his hair cut for Locks of Love. These ladies were so friendly, informative, and a very clean environment. A drama free energy. I would recommend this place to anyone and everyone. If you want to donate your locks...this is definitely the place to go!!! Good job ladies!! read more

After going back to give it another shot, I was happier with my haircut. I believe the woman who cut my hair was named Shondra or something similar. I wanted a simple cut of about 3 inches and she did a fine job. You can really tell theres new management. I would recommend booking an appointment online as they're usually busy. Good place for a cheap haircut, but beware of getting something complicated done with your hair! read more

Connie did a excellent job of doing exactly what I wanted when I didn't even really know exactly what I was looking for. The whole staff was really nice and the quality of work it worth way more than 15 dollars. I reccomend the place for sure and I ESPECIALLY recommend going to Connie. read more

Had. A great haircut with shauna shes sweet and attentive doesnt just cut your hsir but explains and really listens to what you want

I went in without really knowing what I wanted. The stylist -- I think her name is Julie -- gave me some layers for a very cute look that doesn't require much styling, which is just right for me. read more

Decent haircuts but rude employees. Impatient with a lot of customers. Employees become easily annoyed with a lot of things, including when you tell them how you want your haircut to be ("shorter on the back", shorter on the sides", ect.) It's as if the Hairdressers don't actually care about what the customer wants and just wants the haircut to be done as quick as possible. I understand they have a lot of customers to attend to, but this is a place where you get HAIRCUTS, if I pay $17 for a haircut, at least TRY to listen to what your customer actually wants. Some of the employees are actually nice though, but that doesn't make up for anything. Been here multiple times and it's always the same experience. Sorry, will not be back anymore. read more

Went to this location for the first time because I was in the area and needed a trim. Immediately upon entering, I was greeted by the person behind the desk with a genuine smile, and was asked what services I needed. I noticed the store looked very clean, especially for the floor! I always think its kinda disgusting when hair is left on the floor by a cutting station. I was able to get my hair trimmed within 6 minutes, and had a lovely conversation with my stylist. Overall, it was a very pleasant experience and so affordable. I will definitely use this shop when I'm in the area again. read more

Michelle was great! I took in some pictures of the style I wanted and my hair turned out just like the picyures.

Mijinia does a awesome job cutting my sons hair and mine !!!!! Mijinia is professional and always patience cutting my 6 year old hair and my son loves her!! Service was great ! read more

I came here and got my hair done by Samantha about a month ago. I don't let many people cut my hair cause its really curly, but she did an AMAZING JOB I will be going back to her for sure! read more

For the 28 yrs I've been alive I've only gotten two hair stylist that actually listened to me and did exactly what I wanted. One was four years ago the other was yesterday, Shawna is AMAZING! She did exactly what I wanted and made me look gorgeous! She asked EVERY SINGLE TIME before she did anything to my hair. And she has an amazing attitude. I literally almost cried because my hair looked so amazing. I'm making her my hair dresser for the rest of my life!!!! GO SEE SHAWNA!!!!! read more

Vanessa, a stylist, was rude and has NO SENSE what customer service is. She was throwing a fit in front of customers over the register, not getting a tip, how she didn't need to deal with crap after such a long day. Samantha had to be the voice of reason. I will never bring my children back to this great clips again as long as Vanessa is an employee. There is a time and a place for everything. Her unprofessional attitude shouldn't be displayed In front of paying customers and especially children. read more

I wish I could place negative stars here. My son is starting kindergarten next week so I took him in for a trim. I told her exactly what I wanted done. She MUTILATED his hair!!! She smelled so badly of body odor, that she left my son smelling like it when we left! Horrible, horrible hair cut. I now have to go to a salon to hopefully have his hair fixed before school. When I asked her to fix it, she made it worse. Proper bygone should be mandatory when working that close to a client. A simple trim... It looks like he cut his own hair, and he's 5! read more

Needed a hair cut bad and was very short on time. I read the reviews and decided to give them a try. The manager was on duty and I only waited a few minutes before I was seated washed and being cut by the manager her self. Really top notch and great service. I was in and out and it was perfect. I will go back for sure.... read more

I got my hair done by a girl named Amanda last night and she did such an awesome job!! I have had the same hair style for as long as I can remember and I was kind of nervous about changing it. I love my long hair but was convinced to layer and highlight it and cut it (only a little). Amanda did such a great job, it turned out way better than I could have hoped for. I will definitely be going back to her in the future!! read more

Vanessa is an awesome hairstylist. She has been my hair stylist for 6 months and gives me a great cut every time. Vanessa knows me and my hair, which makes it easy to develop my hairstyle over time. If you question whether or not you can get a great quality haircut at a discount hair salon, like Great Clips, stop in and ask for Vanessa by name. You will not be disappointed with your results. read more

I received a great cut and blow dry from Samantha the manager today. And my monthly therapyThank You!

I came here to donate my hair to Locks of Love this weekend. The woman (college student) who cut my hair totally destroyed it. First, I told her to cut 11 inches off. She proceeded to cut only 10 so that my hair wouldn't be "too short." I told her i wanted a straight cut. She didn't listen to me again and ended up chopping a ton more of my hair, making this weird, uneven A-line cut, and "texturized" it....now it's super choppy and bad. This is by far the worst haircut I have ever gotten. She didn't listen to any of my requests and just did what she wanted. I know I shouldn't get so upset and I know my hair will eventually grow back, but I am just upset that she ignored me and then ended up cutting way more than I even orginially asked for. I have to go back tomorrow morning and demand that someone (not the same woman) even out my hair. But after that, I will never, ever step foot in this salon again. Go to another salon if you can. This place is not worth it. read more

I showed up just before closing tonight. I was desperate to get the length off my hair. Sarah was gracious and welcoming. She listened to what I wanted and did just that. She gave me a great cut - one I would have waited weeks for and paid 3X as much at my regular salon. I will definitely go back! Thank you, Sarah :) read more

SHADY, RUDE, HORRIBLE EXPERIENCE. This place can't get anything right. The employees are rude and curt and don't give a pile whether they keep business or not. That's fabulous. Priscilla is a joke. This one can't even give someone a shampoo and blow dry. How hard is it? She spurted water on my face. Bumped me in the head multiple times with the dryer. No apologies no nothing. I don't know what conditioner she supposedly used on my hair it it didn't appear she put any on or enough on my hair. She has a poor attitude, no skill, and she simply is terrible. Then try and overcharge me for the service. Their sign clearly states the price and trying to tell me it's different. Oh nooooo. Really pathetic. Beware this place. I wouldn't ever come back to this lousy place. Thank God I didn't get a haircut. If Prissyilla can't shampoo then I can imagine what her cuts look like. SCARY. I lodged a complaint to corporate. Place wasn't even clean. read more

Came in the other day and Gina cut my hair. AVOID HER AT ALL COSTS!!! When I first arrived, it took her a minute to pull herself away from her phone. On top of it, she would rather check herself out in the mirror than focus on you and your hair cut. I just came in for a quick trim and she completely hacked it. My hair is now uneven, choppy, and 3 inches shorter than I anticipated. The thing that may of bothered me more than the haircut was her conversation- talking behind some other employee's back (i feel bad for who ever "nancy" or "nicky" is. I knew I got what I deserved for not requesting a more older, and mature stylist, so I simply paid and walked away from the situation. My anger management counselor will be so proud of me when I tell her about this. read more

It's a sad day for me. My favorite hairdresser was let go. Even tho I like two other hairdressers there I won't go back due to how unconfortable I was made by the other hairdressers when I asked for Sarah. Yes Sarah was let go. Can you believe it. I know that I don't know all that transpired, but I had a feeling that others were jealous even tho they didn't need to be. I did notice when clients asked for their favorite hairdressers the other hairdressers seemed upset. Maybe it's time to grow up. Sooo sad. read more

I needed a hair cut quickly and my expectations weren't high. I was lucky enough to find Danielle. She did an awesome, fast and my hair turned out great, even with a harder cut, she nailed it and was able to keep my hair even and looking great. I went back multiple times and each time she met my expectations of the first trip. She has moved on and I really wish I knew were she has moved to . read more

Sabrina did a great job on my hair in a good amount of time. She was also very personable. Thanks for the cut!

So busy Saturday, special low price day, but I still received excellent service! Sarah (with an H) was attentive and helpful in explaining what she was doing. This is not your normal "chop shop". So far, I've only had good to excellent experiences here. I gladly recommend this Great Clips. read more

Horrible place. You have to wait too long. They aren't cheap. Have constant turn over in staff and treat people very badly. Hard to find parking. Stay away. read more

Apparently the new owners of this Great Clips have chased off all of the good staff and I was the victim of a young lady who obviously had no idea what she was doing. After she about ripped my head off with the clippers, she then went to work with her scissors and after about 5 minutes of that, I looked like a two year old had randomly chopped at my hair. Fortunately, the supervisor took over while the girl went to check in another client and he did a very good job of cleaning up the mess. I will wait for these owners to go under before I come back here which is a shame because it was really good before. read more

Came in here the for the first time the other day and had an awesome experience. Lola did an amazing job! Not only did she give me a great haircut she also brightened my day! Will definitely return to this location read more

Sabrina did a great job with my hair. As someone who is constantly fearing "too much" being taken off, Sabrina listened to what I wanted and did exactly what i asked for. I have semi curly hair and am growing out previous layers. She did not create bigger layers nor cut more off than I asked for. I will definitely be a returning customer of Sabrina's! read more

Nicki always takes great care of me and my 4-year-old son. In fact, she was the first stylist who didn't make my son cry when he was younger... so we kept going back. Will go again later today! Great shop, very clean, and ultra friendly. read more

Great cut from Danielle! She was fast, efficient, added some pizazz to my hair. Also they had a special so it was $8.99 for all that. Holy Cow. read more