I just had the greatest experience and the best service at Great Clips in Pinole. DANIEL was polite and took care of me as I'm going through a hard time in my life. Daniel washed my hair and provided a beautiful comb out. I have long hair and I neglected it for a few days and it was pretty tangled. Jennifer assisted me when I came in. I am glad those two are working there. They're so personable. I certainly will be back. read more

Person who cut my hair did not know what he was doing. I left rather than take a chance at more damage. Horrible experience.

This is not my usual Great Clips, I go to the Muir Station in Martinez. I have no complaints at this location, they do a good job of what I want. Weekends are pretty busy and there is a wait, you have to check in online on the app or at the front desk. They have what my haircut is on my profile unless I request something different. The stylists are very friendly and their vibe is very chill. read more

Since there's no apparent place on Great Clips web sites to file a complaint, I have no alternative but to write it here. I paid $39 for a terrible haircut, by an older male with a heavy accent at the Pinole location. He fumbled and bumbled, put Ice Cold water on my head to shampoo it, made a straight simple cut across the end of my hair, and it was obvious he had either no experience or, no experience with women's hair. I was petrified to let him do any more to it, so when he asked I said, no, Im done here. I had to pay if I didn't want to make a scene, but asked twice if he usually does women's hair and he said, "yes." I would like to be able to ask for a refund but they don't have any place to do that. When I called the location it was he who answered the phone. Not coming back! read more

Not happy at all . I Will never come back here.she left so short and no shape .that at work I was ask if I cut it my self.i were a visor so it wont show how bad it looks.until it grows read more

The service has gone down hill big time. There was no greeting when I walked in and I was generally ignored until I spoke up (even though I checked in online and waited most of the 17 minutes). Francis was less than graceful when I pointed this out. She did give me a senior discount even though I clearly am not- I guess she tried to make up for her attitude, but I didn't need the senior discount for that (I have salt and pepper hair, but I'm no where near being a senior). A friendly hello goes a long way. She is bad for business and I will not be returning even though this Great Clips is in my hometown. Maybe she needs a vacation? read more

Asked for a low fade and they gave me a high fade and cut my hair shorter then I asked for.My hair was uneven.

I agree, the level of welcoming or in particular one woman who didn't seem to know anything about the system. I had tried to sign up on line and it wasn't working. I aksed her and she basically ignored me, too busy on her phone. Thata's not what as important as what I want to say...I give TEN STARS TO GABY. GABY has cut my hair maybe 6-7 times now. She is excellent, knows what I want, does it perfectly every time. She is kind and friendly and knows what she is doing. I highly recommend her. read more

Walked in, deserted dark place, one lady assume it's the stylist, sitting in the back, asked a question if this location is honoring the current coupon , got a rude bark from her that forced us to walk out. Why open your door and sitting there if don't want any customers? We avoid this place now. read more

So, this is a bit of a strange review, because I'm inspired to leave it because of a thoroughly frustrating experience today at a different Great Clips. Better late than never I suppose! I've been to this location at least 3 times. Maybe 4. While I'm fuzzy on the frequency, I do know the following: Every stylist (always different) has nailed my hair cut. It's fairly simple, as I'm a dude who gets a very common dude haircut. However, today taught me that I shouldn't take my previous experiences at the Pinole location for granted. Every stylist has always done exactly what I've asked. It takes no longer than 20 minutes. The stylists are friendly, able to carry on a conversation while also cutting hair. They're deliberate, intentional, able to focus while also giving great customer service. I went to a different location today, and while the cut I received was on par with every other cut I've received from a Great Clips location, the amount of time it took + interruptions made me appreciate the systems and professionalism at the Pinole location. While I'm in the Bay Area, I'll only come here. Again, sorry this is such a "strange" review, but I think the staff should know that they're ability to nail a simple cut, carry on warm and inviting conversations, and do so while respecting their client's time is something they should be proud of! read more

Although I was there to get my hair fixed because the previous salon haircutter left it uneven and not the style I really wanted but the haircutter at this Salon succeeded the previous one. I explained how I wanted and the mistake the other Salon made. He assured me that he understood and will be done just as I wanted. - Lo and behold, this man should of been honest and just said that he did not have a clue about it. - Luckily, I beg a lady haircutter to help me and to try to fix it. - She did tried her best although I ended up with more chopped hair. At the end of the ordeal, it was much better despite of it all. However, I believe that this lady hairstylist would have done a much better job had not this "barber" Richard sat across with his eyes and lousy attitude toward us. I felt a bit intimidated, she probably did too. He looked upset to say the least. Yes, I would go back (MAYBE) but him and I will avoid each other I am sure. - Thank you. read more

Frances gave me the worst haircut of my life. I've had good experiences at this location but Frances was so awful. Worst haircut of my life. I's give one star But other barbers have cut my here good at this location so i'll give 3 stars. Consider yourself warned. read more

Now if you know me, you know how much I love my long hair but after a long year of not getting a trim, I finally got one today. Checked in online, walked in and was taken care of right away by Layla. Told her just a trim and she did just that! She was so pleasant, she even got me to buy this conditioner for my hair. Looking forward to trying it out. Check in online before you arrive! Will save some time! read more

I've been a regular here for several years. After checking in online I arrived 45 minutes before closing time to find the doors locked. The person inside came to the door and explained that they closed early because they were slow that evening. read more

My gosh this is THE WORST haircut my husband has ever gotten. Called to ask for a refund and "they don't give refunds- owners policy". I have no words for how bad the customer service is and how bad the haircut was. Pictures attached- how someone can cut hair this crooked is just crazy to me. I could've done a better job with no knowledge. I am appalled that we have to pay again to go get it fixed and can't get a refund. STAY AWAY FROM THIS PLACE. read more

Great Clips - Crooked haircut - Hair Salons Near Me - Pinole, California

See all

I had lousy service in Super Cuts in Vallejo Ca, lousy service in Best Cuts in Vallejo. Neither of these place acknowledged me standing there waiting for 20 minutes in both. So I drove to Pinole and went to Great Clips. When I walked I was immediately greeted by Lila 'Welcome to Great Clips'. I immediately felt at ease. I met my hair stylist, her name was Nora, she gave me an exceptional hair cut. Nora was professional and hulk we how to cut hair with ease, she was great. If you want to Walk-in, Great Clips in Pinole is where to go. I would strongly recommend Nora for you next hair cut. read more

I went to the pinole site and got a haircut for myself and my mom we found two coupons on the internet one for $ 9.99 and the other for $14.99 we showed the stylist a photo of what we wanted and she did great Maybe we got lucky but it worked for us and the price was right! read more

The picture speaks for itself...How someone who cuts hair like this can be authorized to work in a hair salon??? I just asked for the most simple thing they could do: to cut the ends. I came back the day after to ask for a refund, they wanted " to fix my hair " instead and I said no one from here is gonna touch my hair ever again! Never go to this place!!! read more

Great Clips - Hair cut disaster - Hair Salons Near Me - Pinole, California

It's been 7 years since my last review and 12 years since I've started getting my hair cut by Ping. I'm still coming here for a perfect cut every time, driving all the way from San Francisco. As most of you who care about your hair know, it's not about the hair salon and more about the particular hair stylist you go to. All I can say is I still go to Ping every time (and usually there are people waiting specifically for Ping as well). So make sure you check in online if you want to save some time. read more

Great Clips - Perfect fade - Hair Salons Near Me - Pinole, California

See all

Worst Haircut of my life. I cried when I got to my car. I had a wedding to go to that weekend and my own wedding dress shopping coming up so I thought it'd be nice to get a fresh 2 inch cut. 2 inches would've been to my armpits so I said "2 inches to my armpit". The guy literally cut it to my shoulder. He cut so much of my hair off like 4/5+ inches. He cut my hair in a diagonal line ON PURPOSE, and was like "do you like the new shape"... I said NO, please even it out and just do a straight line. He bent over and cut my hair against my back didn't pick it up and trim the ends, section it off, nothing. He bent over and eye balled it, and kept cutting it shorter and shorter to even it out. I finally pushed to just leave it as it is and left with my hair all uneven. This is a pic of my hair like 3 weeks later at my wedding dress shopping. :( I'm trying to grow it out a little so I can get it fixed somewhere else. I truly DO NOT KNOW HOW this man has a cosmetology license, or how he was hired. read more

Great Clips - Crooked Women's Haircut I asked to my armpits and he cut like 4/5+ inches off So uneven... - Hair Salons Near Me - Pinole, California

Arrived first thing in the morning. 2 people already being serviced. I was told to have a seat and wait. I logged in online and checked in, but my name did not appear on the list at all, despite website indicating that I was signed in. Guy walks in 10 mins later while one of the hairstylists was checking out the first person. He tells her he tried to log in, but his name is not on the list. She checks him in and THEN looks at me and asks my name. THEN she tells the other guy to have a seat in her chair. He looks at me and asks her "isnt he first?" I ask her - "I've been sitting here ten minutes, I told you I had checked in but name wasn't on the list, aren't I first? And she says "Oh Well, he checked in first." Wont ever go to this location again. Ridiculous service. Don't ask me to check in online and your lame online service isn't working and then make me wait when you already know I was the first person in there. read more

Very poor quality, never ever coming back. They don't ask much just start cutting and rush everything, un even hair cut it's like they have people who are learning to cut hair. Every time you come here they rushing and want you out the door in like 5 minutes. I would never recommend and will never make the mistake of ever coming back here. read more

Nope... Third bad haircut.. Never going there again I just asked for a#2 on the side and blend it in and this is what I got! read more

Great Clips - What an awful haircut! I'm never going here again - Hair Salons Near Me - Pinole, California

Not what I was hoping for. I should have been more specific upfront. Next time, I'll show them how I keep it so they know not to cut the bangs too much. They didn't even finish. read more

Ping is our go to person. She is always in demand! She is so sweet and charming with the kiddos!

Tina made me look like a star after a week of camping. She is amazing! Before and after pics! Thank you Tina!

I take my mom to get her haircut here since she's a senior and the place she used to go to charges her like $60+ so at great clips it's below $20 for a senior cut so I save myself some money. Yes the reviews are true. They aren't top notch customer service and it's not like you just walked into John Frieda and expect to get that kind of service it is what it is. The manager Ping seems a bit controlling with her employees, always keeping an eye out at the employees at the register when they are touching money. She takes that "manager" role very seriously lol. There are some Latina ladies who work here and since I speak Spanish I heard them complaining about Ping mistreating them, I don't doubt that. If you need a quick and cheap cut this is your place but be warned of the service. read more

Camille did an awesome job on my hair! I recommend her! She took the time to do it right and made sure I was happy. TY!

The service has gone down hill. The staff is just ok now, but the last two haircuts I got at Great Clips Pinole have been less than satisfactory. I have been a loyal customer since 2008, but it is time to find a better shop. Ping was awesome, friendly, and talented. Now you are just a name on the screen and another head to process. So sad. read more

Can't recall the exact year I started coming to Great Clips Pinole, but it's a good 10-years. It's difficult finding a quality, consistent haircut at a reasonable price, but one day I had the great fortune of meeting Ping. She has been my go-to stylist since. Her skill and consistency are extraordinary. She also does a superb job making customers feel welcome and appreciated. I've been a loyal customer since - thanks to Ping. You can only imagine my horror upon learning that Ping no longer works here. I was stunned and crestfallen. It's not easy finding a trusted stylist, especially a rare talent like Ping who is so kind and friendly. Fortunately, I found Ping again! She's now over at the Great Clips Green Valley Crossing in Fairfield. No knock on the other Pinole stylists, but for me, Ping is worth the drive to Fairfield. 5 stars for Ping! read more

I had been going to Great Clips Pinole for about 15 years I would always request Ping, she's amazing! Recently I went and was super disappointed to hear she had left. But was SUPER surprised to find her in Fairfield at the Green Valley Great Clips! I moved to Fairfield several years ago so I'm so happy I don't have to drive all the way to Pinole and pay the bridge for her services anymore! Made my day! read more

Kalona cut my hair she did an excellent job she took her time make sure that my sideburns were right my mustache was right that I had no hair around the edges of my ears read more

The gentleman asked me if I wanted the sides buzzed. I said, NO! Just trim around the ears and bring the back up off the collar. He hacked up my hair so now it sticks out in the back like Alfalfa's did on top. read more

Worst haircut I have ever had in my entire life ! I asked for short layers because I had a Bob haircut . I have wavy curly hair and this lady just starts chopping away. If she didn't know what she was doing she should've said so ! She gave me a mullet type haircut ! Do not go there ! I should've asked for my money back . Now I have to wait a month to fix it and def not going there read more

I was turned away and told we don't cut that kind of hair. I was highly offended and left immediately. I told them not to worry I won't be returning. I drove to the next exit to Great Clips. They seated me right away and took great care of me. Attached is a photo of the type of hair they don't cut. read more

Great Clips - Hair Salons Near Me - Pinole, California

I have only had Ping cut my hair for years. Now I hear see no longer works there. Does anyone know what happened to her?

I went in for a haircut. The lady did a great job. I received my $10.99 haircut card in the mail. Haircuts are regularly $11.99. I asked how much is a conditioning treatment and she told me $20.00. When I pay, the register rings up $35.99. I said you told me that the treatment is $20.00 instead now it is $25.00. She gave me no explanation except now the register rang up that price. read more

Been here twice now, and left because they won't use my coupon. It takes ten minutes to cut my hair and my 8.99 coupon was perfect for the holiday. This location mails these coupons every month non stop and then does not want to use it. So I went elsewhere a mile down the road and met a lovely person that worked very hard I could tell...her business has been in the area awhile and she really cared. Thanksgivings for me early with a perfect cut elsewhere. It takes people that care to run a business. Some bodies are not meant to be behind the counter. read more

I walked in and all of the stylists just stared at me until I told them I checked in online and then they simultaneously grunted over who would take me. "Ugh I guess I'm next" jannell said. I should have walked out right then. She spent the next 15 mins complaining about how it should be her turn to go home and only stopped when her colleague said "stop, you have a customer." She was VERY rude and gave bad service. She even asked in a condescending way if it was "short enough" although her and I both knew it way way shorter than I had asked. Overall horrible experience. I've been here a few times but this hit the nail in the coffin and I will not be coming back. read more

Never fails! Every time I come here, I leave feeling like a million bucks! Ok, maybe a thousand bucks! Hehe! Great price! Quick efficient friendly haircutters! I come here often and always a positive experience. I mean it's less than $20 haircut! I'm not expecting a massage or hair wash or champagne etch., but what I expect is a decent haircut according to how I want it and that's what I get! $3 off when you check in at Yelp! Thanks Yelp! read more

Great Clips - Hair Salons Near Me - Pinole, California

See all