Office manager, Joe refused-to allow me to speak with my dentist about the dental plan proposal, unless I made another appointment. I was not even allowed to leave a message for my dentist. read more

Went to Great Expressions on Twincourt Trail. They took TOTAL advantage of me. I have really good dental insurance. Went in for x-rays and a cleaning. They did the x-rays and the doctor came and said I needed a deep cleaning. 30 minutes later they gave me a "Treatment Plan Estimate". $2,159.00!!!! My portion was $813!!!! This is crazy. TOTAL SCAM!!! I filed a formal complaint with my insurance against them. read more

Dr Chung is amazing and so are her dental hygienists and assistants. I went back after 3 years because of an insurance change. They have new technology in the office for X-rays to make crowns. They listened when I had a lot of issues after my root canal (another specialist) and got lock jaw. Dr Chung is so sweet and listens when you're in pain. Their new assistant Didi was very friendly and quick. I will be back for cleaning and other dental work. read more

Do not go to Great Expressions twin Court in Saint Augustine.. I have gone there for a few years, but never satisfied with their billing tactics and trying to do work that is not needed. This last experience was the final I have had periodontal maintenance four times a year no problems. My insurance paid in the past years. 2025 documents for my coverage. indicates this year I have four periodontal maintenance a year just as I had in the past. There is a new office manager there, who is covering as the entire staff at the front desk has walked out according to her . after I had my periodontal maintance I went to the front desk and asked her for a copy of my insurance. My insurance clearly Indicated that I had no out-of-pocket for this treatment four times a year. She insisted even though it's specifically said Humana would pay 100% that I pay the bill. I paid it and left. Looked at the plan online to confirm that I should not have paid this bill. I called my insurance company who called this office manager Jennifer to tell her to reimburse my money as they are in network and should not have made me pay this bill. Her answer was it was an estimated bill! You do not have a patient pay an estimated bill when the insurance indicates that it would pay in full. I then received the EOB from the insurance company which indicated it was paid in full. Humana calls this is Jennifer from Great Expressions again to refund my money. The service was on March 11. Today is March 28. I still have not received my money. I unwillingly called Jennifer to find out why I did not get my refund! Her answer was unconscionable. She clearly stated that they were mailing me a check that could take up to 12 weeks I paid by credit card. My money should've been refunded this way. Now this is actually funny. Today I received a letter that they were terminating my services. Get real Great Expressions, do you really think I would return to your office? The final red flag is Great Expressions has an "F" rating with the Better Business Bureau. This company will take your money anyway they can. What a disgrace. read more

PLEASE DO NOT GO TO THIS LOCATION I BEG YOU!!! this location is terrible. They never answer their phone and they even hung up on me before. Everyone has an attitude there and one girl even rolled her eyes at me when I asked if the teeth whitening would be painful. One moment they say there's no charge then you get told this large bill at the end of your appointment. They have no understanding on how to apply health insurance. There was another customer at the office trying to speak with management with how poorly they treated her. I have been to other locations and they treat their customers so much better. Please listen to me when I say this DO NOT GO TO THIS LOCATION! read more

Absolute scammy rats . Bullying my wife into a payment as they're saying it doesn't believe our kid will go through with laughing gas . Told us before the payment for it is AFTER , and even confirmed multiple times.They didn't stop bullying her for payment until I drove up there. they even tried to cancel her appointment while she was in the room if my wife didn't pay first .In the end, they know they're lying little rats & let me pay after . read more

We did wait a little longer than we wanted because it was our first appointment and paper work does take some time, but we have another appointment today for her my daughter to go back (she's 3 now) but the last time we went they were awesome with my daughter! I had gotten some pictures and videos because it was her first dental appointment, and she did amazing and they were amazing with her. The office is super cute and classy, and everyone in the office was super nice! I highly recommend by experience from our first visit! Will update again with our 2nd visit! read more

Great Expressions Dental Centers Twincourt Trail - My 2 year old daughter getting her teeth cleaned a little over a year ago! - General Dentistry Near Me - Saint Augustine, Florida

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Horrible experiences with GE Dental do not go there 13 months and $6,000 later I have ill-fitting dentures and was told that's all they can do for me. Unprofessional, rude and Condescending staff. Dr Li was great to bad she works there. read more

Great service and i would definitely recommend this dentist. We have been apart of Great Expressions for over 5 years. Everything from start to finish was very professional. My dentist was here because the Mandarin office was being updated. read more

I'm so happy we found this place! My son had to have surgery to have some teeth pulled and fill cavities. From the moment we walked through the door, we felt like they cared. The office staff is amazing, and so is the dentist; they truly care. The dental assistant, DiKeidra, made the process very easy, kept in touch, and answered any questions I had, as did Dr. Willams-Ruiz. After my son's surgery, the dentist (D'Andra Williams-Ruiz) even had a gift waiting for him. When we went back for his checkup again, the staff made us feel very welcomed, and Dikeidra even took time to come see my son and talk to him. I highly recommend going here for your dental needs! read more

I had a bridge completed in February 21. The bridge cracked a few days ago. Went into the office for an emergency visit and they told me they only warranty their work for up to 1 year. So I just paid $ 1400 for a bridge not even 2 years ago and now the manager refused to call me back. DO NOT GO TO THIS OFFICE! read more

TERRIBLE TERRIBLE TERRIBLE Experience here!! Very suspicious that they don't allow parents to accompany their young children during the appointments especially if the child is anxious about being there. VERYYYYY suspicious. The staff here particularly Dr Williams should NOT be working with children. Rolling her eyes and laughing at kids for being nervous . This place should be SHUT DOWN. The fear and trauma my child experienced after her appointments here is unacceptable. We have since moved to a different dentist. If you're thinking of going here , THINK again. read more

Run in any direction other than this dental practice! Appointments were repeatedly re-scheduled due to the hygienist's personal life, unprofessional front desk staff trying to sell me Smile Protection Plan when I am already a member (shouldn't you already know this?!?), TOTALLY FORGOTTEN IN THE WAITING ROOM after being asked to come in 50 minutes earlier than my appointment time to accommodate the hygienist's personal schedule ONCE AGAIN. They refused to clean my teeth after I refused the treatment they recommended (I simply cannot afford it, but I HAVE ALREADY PAID for my cleaning with " THE PLAN" and that is what my appointment was for-- a check-up and cleaning. I want what I paid for already!!! After I expressed my extreme displeasure with my experience yesterday, I was assured that I would receive my money back for " the Plan" and was told to call the phone number and that she (Office Manager ?) would put a note in my file to authorize the cancellation of my plan and a refund. Called the # and got nothing but more grief. I made it CRYSTAL CLEAR that I want my money back and I was told this would happen but was lied to. I feel like they just wanted me out of their office because, with 2 pissed patients (yes, I was not the only patient in a snit yesterday!), it was quite the debacle at the front desk, This practice will be out of business soon by the looks of their terrible reviews Obviously, something is very wrong in this office and they need to get the staffing issues under control and hire people who can BE AT WORK and have some much-needed customer service training. read more

DO NOT RECOMMEND. I have never liked going to the dentist due to bad previous experiences and this one was no exception. The dental hygienist told me I had gum disease and bone decay and needed routine deep cleanings which insurance did not cover. She didn't explain what she was doing and my anxiety the entire time was through the roof because I did not know what to expect. The dentist didn't examine my teeth very thoroughly and agreed I had gum disease and bad bone decay. I decided to get a second opinion because I have never had teeth issues, and the next dentist said I didn't have any signs of gum disease and had normal bone decay for my age. I would NOT RECOMMEND going here because it seemed like the tried to scam me for more money and diagnose me with things I did not actually have. I would give 0 stars if I could because I don't want anyone to go through what I did and not think to get a second opinion. read more

Don't go here! I just wanted a cleaning while I was in FL over the winter. The only personable staff member was the dental assistant. The dentist was outright arrogant. His condescending interaction made me distrust him. Sure enough they wanted to add on things and ended up charging me for some rinse that was basically mouthwash. I had to go back three total times because the dentist wanted more X-rays. If they had checked my coverage they would have known it was included. I decided to forgo getting my teeth polished because I didn't want to go back a fourth time--hygienist wouldn't do it after cleaning--if it was a concern why not polish first? They didn't offer fluoride treatment. The staff said "this is company policy" a lot. I got the impression they were worried about their jobs. I won't be returning and I don't recommend them. Lots of in-plan dentists in the area. read more

Great Expressions Dental Centers - Twincourt Trail This office is completely Horrible very poor customer service and no accountability DO NOT GO HERE for your dental needs. I scheduled an appointment for my kids Five Months ago for last week the December 21 they called to cancel and rescheduled for the 29 "but they were not aware that their dentist would not be in office. Ok I schedule this appointment 5 months go and also put them on the cancellation list. I also called periodically to check if they had any appointments never did. They rescheduled for the follow week the 29. Here it is the 21 they call right before five pm to reschedule. I'm at work called right back got voicemail left a voicemail for them. They returned call following day asking they got a vm from me to call. I said yes you guys called to reschedule my kid's appointment for next week and this is the second time in four day told them my daughter had a tooth ache and was looking forward to coming in wanted to reschedule for January I said ma'am that would be to late our current insurance will be different next yr and it's the holiday time. She said it's nothing they can do I said ok thanks however I'm not rescheduling just cancel my kids from here period. The thing is if you can't honor your clients appointments and keep rescheduling I know it's the holiday day time but show some compassion and if not at least accountability! So here it is my daughter is crying for the second time about her dentist appointment! My husband gets upset and calls the dentist office a couple time voicing his frustrations With profanity and told them how would you feel if it was Your kids ma'am. They have a total disregard for their clients and if they can't even up hold there appointment what are they even in Business for! Therefore do not go here. Total disregard for client or customer service and no remorse or accountability! if let my daughter suffer wasn't enough they call the cop on her father for giving a dam about his daughter being in pain! told him that he's going to have a good day! So they are not in the business to help or provide dental care or care about their clients No they will try to destroy you during the Christmas while you listen to you child cry about a tooth ache! read more

Horrible staff! This office is incompetent from the time of making an appointment to the time of rendering service. They try and make you pay the adult price for services for minor children. This location messes up appointments, it's difficult to get ahold of anyone, and when you do it's a circus. This place is a scam. I purchased insurance through them and even the insurance sided with me that they were not following the rules of the contract. All they want is your money. read more

I am BEYOND disgusted and saddened by this place. My 9 yr old daughter goes to Great Expressions Dental Centers, the Twincourt Trails location. She is not a fan of the dentist. It gives her a lot of anxiety. She had to get a tooth removed last month and the dental "specialist", Dr.Williams (who was new to us) was adamant about parents not being allowed in the room(this had never been an issue before) so I just assumed I'd be in there with her. They told me I had to leave and wait in the other room. Even after insisting she'll do much better with me in there. She refused. After leaving my child there in tears, feeling horrible. 30 minutes go by and they finally tell me I need to come in the room. At this point my daughters hysterical and in shock. With tubes and all the works stretching out her mouth unable to speak. Flailing around. They had put the nitrous oxide as high as it would go(instead of just bringing me in earlier) Her little body was clearly having a reaction to it. As soon as I sat next to her she calmed down and they were able to remove the tooth. It took 2 minutes. It was so upsetting and traumatic for the both of us. And COMPLETELY AVOIDABLE. My daughter had also informed me Dr Williams and her assistant were rolling their eyes at her and telling her she was "scaring the babies" which obviously got her more worked up because she felt guilty and humiliated. Fast forward we go in for a spacer to be put in. The appointment had already been scheduled and I knew this was a less invasive, painful procedure. So I figured we'd go and this time around I'd put my foot down and refuse to not leave her alone. They were not having it. She actually refused to take my daughter at one point and told us to go somewhere else if I insisted on being in the room. I was in SHOCK. This is a pediatric dentist there's no way she's the first child to get upset at the dentist. She finally agreed to take her(w/o me) as long as she doesn't get upset. But if she did she would not continue the appointment and we'd have to go somewhere else. (Keep in mind, I am not yelling. My daughter is being completely calm sitting in the waiting room. There was no scene being had. As much as I wanted to, I know how to keep my cool) Thankfully my daughter ended up doing fine and got her spacer. I'm obviously leaving this place. I'm so disgusted and beside myself. This woman needs her license taken away. It's a hostile, unfriendly, environment. *Besides the sweetheart receptionist who checks you in when you arrive. Wish I knew her name. Anyways I'd stay far away from this place. Or at least Dr Williams. read more

Same as Brandy H. below - I scheduled a new patient cleaning here as it is closer to my home. I had no complaints about my teeth and received regular cleanings from another Great Expressions location. I did not receive this cleaning, instead my appt was a sales pitch for other services. I was told I needed a deep cleaning at $150 more than my insurance covers. I disagreed and asked for my normal cleaning. They refused telling me they would only do the more expensive procedure... then informed me I needed a Crown! I cancelled the appt, went back to the other Great Expressions for my routine cleaning and no mention of needing a Crown. Clowns! read more

All they want is your money. They over charge you up front if you have insurance. Then they only give you your money back if you return. And they told me I had a 5 year warranty on my crown but when it broke, they had to talk to the "Corporate Office" and would get back with me which they never did. read more

We have had the worst experience here. Not only are they recommending unnecessary products and procedures, they are overcharging. They are contracted with my insurance company and can only charge a certain amount (Active Duty Military Insurance), but they told me I HAD to pay $, so I did. Then they sent me another bill requiring me to pay more for the same procedures. I contacted my insurance company and the ins. co. said that was fraud!!! Great Expressions is in contract with them and they cannot charge me more than the agreed upon amounts. We contacted Great Expressions and they said they would issue a refund for the overcharges, however it's been weeks, and I've yet to receive any refund. read more

The office is all about their bottom line. I am new to the area. I scheduled a new patient cleaning. I had no complaints about my teeth. Needless to say I did not receive this cleaning after arriving for my appointment. Instead my hour and half long appt was a hard sales pitch for other services. I wish I could give them no stars. I was told I need a deep cleaning at 300 more than the one my insurance pays for. I disagree and asked for my normal cleaning. They refused telling me they would only do the more expensive procedure. I would like to stess again I came in with no issues, just wanted a regular 6 month cleaning. Run far away from these shysters . Unfortunately they are the only dentist in the area that takes my insurance. So that will not get renewed. I read more

Switching to a different dentist. Appointment times are frequently changed, dentist and ortho left. Not the same place as when the location was know as The Village Dentist. read more

Please don't pay attention to the negative reviews. I came as a new patient and was a little unnerved after reading the reviews but the entire office was great. They were ON TIME something I value deeply, Dr. Dawley was so friendly and competent. I felt at ease in the office and they took care of a few things same day so I don't have to come back. Pricing was aligned with other offices I've used in the past. I had a great experience. read more

This is one of those situations where you wish there were zero stars. This guy cancelled on me twice within an hour of my appointment. He does nothing but push for more visits and more procedures. He charges $35 to shine a light in your mouth then tells you he's not qualified to give an opinion and you need to see his periodontist, always so reason to see the periodontist. Scumbag. I have found dr Alexander right down the road at Murabella and it's is the exact opposite experience. read more

I can't believe I paid for a deep cleaning. What a rip off. Which I could get my money back. How about it? Read this! https://www.msn.com/en-us/health/medical/do-your-teeth-need-a-deep-cleaning-dentists-weigh-in/ar-AAwyyBV?li=BBnbfcL read more

TwinCourt Trail Great Expressions (GE) has not refunded money paid toward future ortho work after I transferred overseas. Numerous request have gone unanswered and it's clear this is not a dental office anyone would want or recommend. Please do your research. Also GE HQs in Michigan would not respond the BBB complaint..... This message is regarding your complaint submitted on 4/25/2019 against Great Expressions Dental Centers. Your complaint was assigned ID 13520925. While BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business has indicated that it will not accept or respond to complaints forwarded by BBB. The BBB is dependent on the voluntary cooperation of businesses in response to consumer complaints. In this case, we have no further recourse and will close this complaint and consider it unresolved. This complaint will be reflected on the company's BBB Business Profile with the following language: "The company responded to the complaint(s) but the complaint(s) remain unresolved." Please feel free to contact us with any further questions. Regards, Better Business Bureau read more

Not a good experience. It took at least an hour and 30+ snaps to get appropriate exrays, but then they recommended unnecessary procedures. I went in to get my teeth cleaned, which my insurance pays 100% for preventative maintenance and when I got the treatment plan, my portion of the cleaning that my insurance did not cover was over $800. I was charged 4 times for certain procedures so I filed a complaint with my insurance company. I wasthere for than 1 1/2 hours just for xrays and exam. Then she said it would be at least another 1 1/2 hours to get my teeth cleaned. They are all about how much money they can bring in and care nothing for the care of patients. Needless to say I will be finding a new dentist. read more

If I could give ZERO starts I would. Worst dentist office ever does not give a crap about children or patients... they call every appointment I've had and rescheduled how are you gonna constantly reschedule a 4 year olds emergency dentist appointment. Then they wanna be like sorry we have no assistants to help. Sorry we can reschedule you but I can't make a promise I'm gonna have to reschedule you again. Like okay let me tell my child sorry your in pain and already been waiting over a month for this appointment they have no assistants, but certainly have people to answer the phones for appointments you can't fulfill!!!! It's a 4 year old who has an emergency dental visit. You should learn to prioritize appointments. I read all the previous reviews and thought can't be that bad I'm gonna Write I nice review for them after!!!! NOT!!!!! They are that bad!!!!DO NOT come here trust the reviews. They do not care about patients or children for that matter!!!!! read more

This is by far the worst office I have ever worked with. There is no organization and the personnel is constantly changing. My daughter had Invisalign's for over a year and then had to have regular braces put on. Totally inadequate staff. Will not be coming back here. Would have given no stars but that isn't an option. read more

No complaints, staff was friendly, place was clean. Took my 2 children and got a cleaning myself.

The entire practice both in St. Augustine and Atlantic Beach is "bait and switch". I have over a dozen friends/colleagues who were told to have "deep root scaling" done at a charge of $800 vs. a regular $100 cleaning. Countless times we have all heard the dentist pitching this to other patients, mostly vulnerable seniors. This will not be the first review that this is mentioned for this practice. Recently the Dr. was heard telling an employee that "$3000 just walked out the door...." read more

Multiple problems with bills, thought it was corrected only to get a second bill from what I already paid. Had to get manager involved. Also, I was given treatment without being asked and then billed for it! A patient can not know if something is being given( like fluoride) when not asked. lastly, cancelled an appointment weeks in advance and the front desk never cancelled it now trying to bill me! UGH read more

I took my 93 year old mother for a cleaning. Before we left, we were charged over a $1,000 for work I did not authorize and $9,000 was added to a treatment plan. After questioning the bill, I was told I would only be charged for the work actually performed. The amount I paid exceeded the actual cost by $1,500. After speaking to my insurance company, I was told I had been overcharged by $500 for the treatment. The Office "treatment coordinator," pushed for additional treatment I refused to authorize after it became clear the office billing practices were less than legitimate. I have no doubt the dentist on staff is a good one, but if you want to avoid paying for services that exceed reasonable charges, this is the place to go. read more

By far the worst dentist office I've ever dealt with. The left hand has no idea what the right hand is doing .Paid in full for treatment for Ortho but had to stop treatment due to dentist neglecting to fill cavity that was spotted on x-ray saw ortho twice before we were pulling off the wires for a cleaning (on a day ortho wasn't there) to them wanting to fill cavity but couldn't due to bracket. Couldn't complete cleaning due to needing numbing (which tech had not checked chart to know any of that) then wanting to charge 200 dollars to fill a cavity that my insurance covered. Now that I've found another dentist office which is still great expressions it is still the same across the board. I wanted to continue treatment with same office I started ortho so there would be no confusion, after paying 4500 dollars she's stating that I would have to pay 150 a month to continue treatment I've never received. When I say the worst company. After being told to pay out my contract and I can still fulfill the same contract. If the cant transfer a credit to a new contract as the registration lady told me to request, great expressions will never get another dime out of me. read more

The people working here are NOT bad people. In fact, the hygienist I had for several visits is the sweetest person and excellent at her job. The PROBLEM is how this business is run. Of the many, many hours I've been "in the chair", I have seen Dr. Tawil perhaps only 15 minutes. Most of the time, procedures are performed by non-Dr. assistants, yet the costs appear to be above average. I truly wonder if this is within the rules of the FL Dental Board!! There is also a lack of respect for your time. With almost every visit, I waited 15-30 minutes past my appointment time before being brought into an examination room. Then, more time sitting waiting for someone to start the process. Dr. T usually shows up for a few minutes, checks what the assistant has already done, maybe does a little bit himself, and then heads out. It is truly a "warehouse/factory" experience. Its also a rag-tag, unprofessional, and "wing-it" environment. The staff are constantly interrupting each other - asking about where something is located or if they've seen some tool or item. And you never see the same person, nor do they introduce themselves or call you by name. I'm used to working with a dentist DDS, dental assistant, and hygienist, but here, you will have 4, 5, or 6 different people working on you for a few minutes each. Worst of all, I think the service is sub-par. For my crown, they didn't even consult with me on the color of the crown. The assistant decided what she thought was right, ...not knowing that I've been planning on having whitening. Now, my crown will probably be darker than my natural teeth because a crown will not whiten with treatment. Thanks a lot. Again, not bad people, but this business is a total mess. I'm now finally done with my lengthy procedure and I'm definitely GONE from here! BTW, Dr. Young is a stand-out, excellent doctor. Top notch. He has just hooked up with the wrong business for his speciality. I will definitely use him for future services, but will never ever return to Great Expression Dental/Tawil. read more