do not deal with this company! make sure you have the correct sqft when ordering! if you need to reorder they jack up the proces like crazy! they told me on two different occasions there price went up. i originally paid 2.79 sqft, then it went up to 3.59, now i call back 4 months later, its 4.99sqft. i checked with other suppliers and they laughed when i told them. i think they need rent money, thats why they scamming there customers.. i work in construction field and made sure no companies deal.with them!! read more

Great Floors St. Thomas installed our flooring for the whole house and tiles in the bathrooms as well as backsplash in the kitchen. We have no complaints about the floors and tiles. However we have a problem with the kitchen backsplash. Our backsplash was installed around August 2016. In April, 2017, 8 months after installation, we noticed that some of the grout had turned dark. We informed and sent a picture to the owner. He sent 2 employees to check it out. We were told, that they will come back to repair the grout but did not come back. We sent another email to the owner and he sent another couple of his employees to check it out. They told us that the sealed grout they used must have been mixed incorrectly by the installer. They told us that they will be back to repair the grout. It's now Dec 6, 2017, 8 months have passed since we informed the owner of this problem and nothing has been done. We are very disappointed that this store won't stand behind their products. We also wrote a review in the Great Floors website and we were informed that they will send our review to the owner and will post it. To date, we haven't been contacted by Great Floors St Thomas and our review of the store has not been posted. I think that they pick and choose what reviews to post. Due to Great Floors inaction, we rate them one star. read more

This flooring store was known as "White Street" flooring and I had done business with them with no complaints at all. But I have had nothing but trouble since ordering living room carpeting almost 2 months ago. I found out the night before installation that one of their employees had cut my carpet incorrectly and now it can't be used. Oh well, accidents happen. So more carpeting had to be ordered - delaying my reno for at least another full week. Arrangements are made for installation when the 2nd carpet arrives. The install goes well, but...there is a 'racing stripe' flaw going down the middle of my living room...it looks like a seam, but it's not. So someone comes and looks at it and agrees that it is a manufacturing flaw. Back to the drawing board. I order from the same manufacturer but a different style. Another week or more goes by. The 3rd carpet is installed. But...it is not finished correctly at one of the doorways...so I have to have it looked at again and they agree to have the installer return. All of my other work is halted while this is going on. And then the bill arrives. No compensation for the many delays and they have billed me for 2 full carpets!!! read more