I've banked for decades with a high credit score 843 and just got kicked out of Simmons bank…read morebecause Kyle Owens in Fraud dept decided he didn't like the way I was accessing my account or something. I never found out because noone t Simmons could tell me. It was Kyle's secret. From the get go he treated me like I was a criminal. Kyle Owens deactivated my account....left a message about a debit card sitting in my desk drawer that I hadn't used in months, and didn't return my phone calls for 7 more days! Then closed my account because I got angry, upset and emotional. Mainly because he bullied me. Kyle Owens is a mean person in the fraud dept of Simmons bank who intimidates the customer. If you don't like it - he closes the account. Worst experience I've ever had at a bank where I did nothing wrong. Are all banks run like this in Springfield? I'm terrified of the atmosphere in that bank. Buyer beware. This is a very scarey bank.

They have always been easy to work with and good advisors. They have several locations in town and…read morearound the area making banking easy.

I LOVE my CHASE Bank account & All They do for Me !!! Thru All My moves & all the Covid stuff !…read moreLOVE CHASE Bank !!!

This is the first Chase location in Springfield as their call center on Republic does not count. I…read moream undeniably happy they finally opened a spot here so I can hit my bank up when in town. It seems like the majority of the banks here in Springfield are local affairs who treat their customers more like they are doing them a favor than anything else. At Chase they are very friendly and ask what they can do for you and not the other way around. I've been banking with them for over fifteen years and was really distressed when I moved to Springfield to find they didn't have one, so this new location is a welcome addition to this city.

Been with this bank since July 2024. Had someone get our debit card in November 2024 and take out…read more1800.00. Because we just noticed was told there was nothing they could do about it anyway because FDIC does not cover Business debit card. My problem with this is that we have NEVER USED our debit card, ever. Have been with Great Southern for 25 years and if something like this would have happened they would have called me and said they noticed something strange on my account. I am so disappointed with this bank for just saying "too bad, you lost 1800.00

I called with questions about putting a check on hold. Jennifer was very helpful. If she…read moredidnt know an answer, she checked to make sure. She explained how it all works and what my options and costs were. Very thankful and impressed.

I've always had good customer service and I've been alerted when someone else tried to use my card…read more I'm happy with them! Dee has always been very helpful as have the rest of them but i have dealt with Dee the most. I highly recommend this bank. Bob

Friendliest bank in the Springfield. I like to bank where they know my name and are glad to see me.read more