Keith took care of my heater problem in a good period of time…read more He was professional and courteous.

Excellent dwaler for Caldera Spas. I appreciate excellent…read moreservice from JD and cew, and their pricing was very fair.

I can't begin to say how nice and helpful everyone is at the Newburgh store! Every time I walk in,…read moreI'm greeted by either my first of last name with a bright smile. I moved into a foreclosed home with a pool that had been sitting open under acres of trees for 4-5 yrs. The previous owners didn't winterize the pool or cover it. I seriously had a swamp! Thick with jello-y frog slime, frogs, newts, snakes and every other biology project you could think of. My filter, pump, frogger and some above ground piping was visibly cracked/broken. Without a ton of money, I was determined to get this pool opened and turn it into a beautiful chemistry project! To make it more interesting, I was doing this without purchasing a new filter or equipment! The Newburgh team directed me almost daily on how to get my pool open with the least amount of chemicals. I was encouraged to purchase a new filter, because obviously this would make it go 1000x quicker, but I was NEVER pushed. Eventually, I did get another filter and ended up removing my broken frogger equipment. Fast forward many hours of scooping soggy nasty leaves, frogs, newts, etc. Cleaning my filter every 30 mins for months (rain, shine and snow), I now have a beautiful clear blue pool!!! They believed in my biology/chemistry project! Oh... and if they hadn't already spent enough time with me,?! They brought my son on the other side of the counter and taught him how to properly balance the pool! Thank you Newburgh Royal Pools and Spa!!!

I had a new liner installed, part of the process is you have to pay additional cost for a company…read moreto fill your pool so they can see if there are any leaks. They hired a sub contractor that punctured the liner behind the new light that was installed. From the date of installation there was a leak for five straight weeks. They had this company come back and the installer stated the leak was coming from the screw to the skimmer. When I asked how did they know without checking he advised me that they used short screws, because they did not have longer screws! I insisted after two days they come back and check because the pool was still leaking. A diving company came to inspect for leaks, to find a hole behind the light. They had to come twice to patch up the hole. Meanwhile the pool was still leaking. I want monetary compensation for payment for the water company and having to run my water from my home for five weeks. They offered as compensation $250 in supplies!! I paid more than that maintaining the pool water for five weeks. They keep passing me around trying not to compensate me. The liner looks good, I paid over $10k to have it installed only to add the water fee from the company and there is not telling what my water bill will be. Do your homework before using this company!!!!!

I had neglected my pool closing last season, and had a cracked skimmer and a green pool full of…read moreleaves. I have an old wood-walled pool that has seen better days so the skimmer install was tricky. Omar and Ben came and did a great job working around the issue and installing a new leak free skimmer. Once I was able to fill the pool and get the pump working I was looking at what looked like a green swamp. However, the very knowledgeable Lisa in the water testing department recommended a 3 day regimen of chemicals which, remarkably, had the pool more or less clean in three days. Honestly, I would never have believed it. She understands the chemistry and was spot on with the solution. Of course if I'd closed the pool properly last season...lol, but I didn't, and thanks to Lisa, and Ben and Omar I am up and running before June 1st. Thanks Royal Pools!

Very disappointing experience overall. I spent roughly $900 to have the control board replaced on…read moremy hot tub about nine months ago. Seven months later, they had to come back out and replace additional parts, which cost me another $1,100 over a couple of visits. Now, after all of that, I am being told the same control board they replaced nine months ago is bad again and that I need to spend another $900 to replace it. I understand warranties have time limits, but when a customer spends around $2,000 trying to get the same hot tub fixed, it is extremely frustrating to be told that a major part they recently installed has already failed and that the only option is to pay full price again. At some point, a company should stand behind its work, its diagnosis, and the parts it installs. I do want to be fair and say that Eniezer has been very professional and helpful from a customer service standpoint. My issue is not with him personally. He has been courteous and responsive. My problem is with the company's inability to properly fix the hot tub and back up the service they provided. Based on my experience, I would be very cautious about using them for any major repair.

I'm so happy that we made the trip from CT and found the perfect hot tub for my needs. They…read moredelivered the next day and the price was very reasonable and the hot tub appears to be high quality.

This company is AWFUL. I was sold a horrible product and the owner absolutely refuses to deal with…read moreit. Look at the other reviews. This is how he does business, this is not a fluke. The company will completely ghost you once you give them money. Good luck getting any money back or getting a product that you can use. Maybe if the owner spent less time on vacation spending our hard-earned money and more time running an honerable company things wouldn't have to be like this. They need to shut this company down.

Orange County Pools in New Windsor, NY - 0 Stars. Horrible experience over the entire process of…read moreinstalling a new custom vinyl pool with a fiberglass hot tub within the footprint of the pool. We dealt with Shane, who is absolutely useless. Knows nothing about the equipment he sells, could not remember anything we had gone over with him or the actual liner and products we wanted. We were doing stone coping and pavers around the pool. Told us we must use 12" coping. Luckily I waited to order the stone as when they installed the the pool walls and the hot tub (which was delayed by several month because they told us the wrong one was sent to them - an absolute lie as we had to chase them down up to the day before they were supposed to install it until they finally lied to us and tried to talk us into doing a concrete hot tub instead - which by the way they originally said they could not do). When they finally installed the hot tub 4+ months later, 12" coping would not cover the gap between the hot tub and the pool wall because they had measured incorrectly. (needed at least 14" coping). Then the hot tub was leaking from day one. Couldn't get the basics right - if it doesn't hold water, nothing else matters. They sent over someone who didn't know what he was doing and was just smearing caulk all over the one light fixture in the hot tub to try and fix it. After the 4th! visit to find fix the leak, we had to get a sonic leak detection specialist to find and repair the leak. Then one of the relays went out at the Pentair panel. We were now dealing with the owner of the company (Vinnie) due to Shane's complete incompetence (I can not stress enough how clueless he is..). Vinnie tried to claim it happened because the low voltage line was run in the same conduit as the high voltage line (this is not the cause) and it was our electricians fault and needed to go back to them. He didn't realize that HIS electrician had run it.. another idiot trying to offload his mistakes onto us. They sent a nice guy over to fix it and he replaced the relay, but said he couldn't test as he didn't know how, but it should be good as it was a new part - the first one was a new part also, you need to test it. I did it myself. They also ran the lines for surface mounted air control valves (for bubbles in the hot tub) right in the walk path and where you step into the hot tub. I spoke to Shane (Vinnie wasn't available) to tell them they needed to be moved (10 mintue job - pvc flex pipe) and Shane said I don't think you can do that.. The guy who knows nothing about pools, now has an opinion on pool plumbing. I told him it absolutely can be done, and WILL be done, I was asking them to do it as they had put them in the wrong place. He got back to me after talking to his techs and gave me a quote of $150 per hour to move. Thanks for nothing idiot. I did it myself in ten minutes, no issues. Shane also ordered the cover for the pool and hot tub incorrectly. He literally co do nothing right. We spent over 1 and 1/2 years dealing with their incompetence. The actual pool builders they outsourced to (believe they were called King Pools) were good. NEVER EVER think about using them, you will regret it like we did.

Purchased a Wellis hot tub and it was a nice investment . Shane, Jordan & staff very nice and…read moreacceptable of our phone calls regarding when delivery would happen . Delivery was excellent. We will get instruction when wiring is complete , it looks fantastic , we are so grateful & happy we put our trust in Orange county pools, I wish they would've put our purchase towards points but I guess we would've gotten too much product for free haha but you do earn points towards free pool supplies if you pay cash for your goods bought here , great variety of supplies

If we could give 6 stars we would…read more Royal Pools Construction was amazing. We had an old pool with a crack, so we needed an entirely new pool inside the old one. It was a major construction project with lots of complications. Jules at Royal Pools shepherded the project along, and she had my back every step of the way. Whether it was logistics or aesthetics decisions, she was there when we needed her. I felt she cared as much as I did about getting the job done and done well. Everyone we met was helpful and responsive. The finished pool is gorgeous.

NIGHTMARE!!!! -- DO NOT PAY THEM UNTIL THE JOB IS 100% COMPLETE…read more I live 1,000 miles away and hired Royal Pools to refurbish a pool at my elderly mother's house in New York that had basically turned into a swamp. They were the highest price but came highly recommended by neighbors and I didn't want to cut corners and take a chance. At their request, I made the mistake of paying them when the job was "almost done." In the time it took me to run to the store and come back, they packed up and left without finishing the job. Like other reviews have said, their attitude went from great to downright hostile the minute they had their money. I spent $25,000 to have this pool refurbished, and they left me with a pool that is unfinished, leaking, unable to properly circulate, and with no chemicals in it. It is now starting to turn back into the same swamp I paid them to fix. Now I have to take more time off work and fly back to NY to find a company to finish the job. If they'll do this to a 75 year old widow, I doubt they'll care about taking your money.

I called Kory Pools and Spas because my wife stated her friend uses them and they are good. I…read morenever received a call back after several calls. Kory Pools has a message that says you will get a faster response when you send a text. I sent a text asking about their price to close the pool, when they could do it and what will they do. Several days later I received a text stating how much they charge. Kory promised to send a list of what they do when closing a pool but never did. I sent a second text asking when could they come and close the pool. Kory replied on Tuesday October 6th. I waited all day and Kory Pools never showed up nor they call or text me that they weren't coming to close the pool. This is absolutely the worst pool service I've ever dealt with. I will find another pool service to close my pool. I highly recommend that you do not use this pool company.

Kory Pools is the absolute worst company I have ever dealt with. They open and close my pool,…read morehowever, I've called and left a message for the past week and a half with NO response. My pool pump is not working and I wasn't sure if it was the motor. This company has no customer service skills! Do not ever use this company! If you need a pool company go to Galati Pools. They are amazing and took care of my situation in a day! Do not use Kory Pools. We've used this company a long time. The original owners were great. Whoever runs the company now is awful!

I am about to move to the area and just purchased a house with a pool. I have never owned a pool…read moreand have no idea how to care for it. I am concerned about the maintenance cost and what I might have to do myself to minimize that cost. So I called around and was referred to a number of different companies. Spoke to two and was underwhelmed by the responses and overwhelmed by the estimated costs. And then upon a recommendation I called Swim King. Dennis Galderisi answered the phone and from his the very first words my anxiety came down. Dennis was absolutely great. He clearly knows everything to know about pools and he answered my many questions with tremendous patience. He addressed my cost concerns by suggesting a tailored maintenance approach to how we will use the pool and suggested a number of ways we could do some of the basics and save money. His approach and manner felt sincere and honest. My next step is to get to his store and meet him in person. I am comfortable that I have found a pool professional who I can trust.

Worst... beyond worst... crooks. Screwed local vendors and doesn't pay its bills. I would…read moreliterally suggest that you go without if you ever thought you absolutely needed to go to Swim King.

I reached out to Mike at 7 pm on Monday evening about a hot tub leak, and he was at my house by 10…read moream Tuesday morning. He had the leak identified and fixed within 15 minutes, and was extremely reasonable. Highly recommended!

Amazing. Not only cleaned our new in ground pool but also explained the pool and the functionality…read morethat our contractor had failed to do.

I've had to great experiences here with Joe and Loretta. Joe sold me two beautiful river birches…read more And when we redid our front steps from front door to driveway we needed some plants. I took a picture and showed Loretta. She gave me all the answers and beautiful plants i needed. She was straight with me and even had a few better ideas. I listened to everyone and my front of the house looks spectacular. Thank you Loretta and Joe

Loretta and Joe's knowledge about trees and plants is wonderful, better than Alexa. They know what…read morewill grow where and what care they need. They also don't try to just sell products. If we didn't need it, they said we shouldn't buy it. The plants we have bought there are thriving. Thank you, Loretta and Joe