I have been in this store 4 times over the past 6 months and not one time has anyone ever spoken to me. Not a hello, may i help you, or good bye. I am not the only person who has commented on how rude these employees/owners are. I'm surprised that anyone would want to do business there. I work in retail in Fairhope and would never let someone walk or out of the store I work without being polite, offering assistance or acknowledging them. read more

Years ago, I wanted to check out their in-house coffee bar (I'm assuming they no longer have one). I called ahead to make sure they were open and ask about the price/drinks since they didn't have a menu or any info posted online. The woman who answered my call actually accused me of calling to "snoop on their pricing" thinking I was a competitor, interested in opening my own coffee shop! Hands-down, weirdest phone call I've ever had....and besides, if I *was* actually "snooping" on their coffee operation, wouldn't I just come in person to check it out?? read more

I was referred to try Green Gates in furnishing new home. I purchased a side board $4,000 & mirror $2,000 early December. In asking about slipcovered chairs, she had two that I could purchase, $4,000 but she was using in show house and could not deliver until end of February to which I agreed. I paid $150 for delivery of sideboard & mirror. I asked how Feb delivery would work, I was told, no problem, they would just bring them. I was not told I would need to pay another $150 (delay was on them and I was paying for them 10 weeks ahead of receipt) and had spent a total of over $10,000. Two weeks later, they called asking if they could deliver that day as they had received new stock and would not be using, I agreed. They brought out, by then I had 2 couches, dining table with 5 chairs, etc that were in room, when I got home I could see the chairs were much to large and did not look right in space. I called explaining, asking if I could return and get my money back for chairs. I was told sure, wouldn't be a problem. I didn't want them to have to come out again so that day, we returned them, using total plastic coverings and both cars to transport the 45 min one way trip. She was NOT happy when we arrived. She said I should NOT have brought to her! I explained, I was told "no problem" and I wanted her to have asap so they could be sold. She then left us standing at counter while she discussed with others, making us feel very uncomfortable. We asked why this seemed to be a problem, she said you should NOT have brought, you should have had us pick up, with attitude. My husband said, "we spent alot of money here in good faith, are you going to refund us or not"? She then wrote up & handed us refund receipt in which she deducted $150, we questioned why and were told for 2nd delivery. We were not at all happy with the way in which this was handled. I was never told there would be a 2nd delivery charge, she wanted to argue, we didn't, she made us feel she was doing us a huge favor by refunding. Customer service should be top priority, to be treated like does not set well with us. read more

I have shopped here a couple of times and purchased items. Each time I am amazed at their lack of customer service. They never greet you and you can stand at the counter and basically beg then to let you buy something. I can take my money somewhere else. When I look at the things in my home that I purchased I wished I could take back. I guess they only want to have rich Fairhope clientele. read more

This place has amazing inventory and I only wish I could afford to buy. They do leave you alone, and I like that about them. If you have a question you can ask. read more

Green Gates Market has beautiful, quality pieces at reasonable prices. You will find both traditional and whimsical items all clearly chosen with care and a keen eye by the owner, Renee. The staff was friendly and helpful. Renee was available to help me, and her design acumen and patience resulted in my purchasing several items for my new home. I will definitely go back and suggest that before you buy- check out this gem! read more

I'm giving this business one star because despite the fact that they have beautiful furniture and home accessories, they are rude. I went with a friend yesterday and we were shopping for at least 30 minutes. There were 3-4 women working there and not one of them greeted us in any way. In fact they sort of glared at us as if in wonder of why we were even in there. My friend had some things she was considering buying and I insisted she put them back due to their rudeness. I will never go there again. Only shop there if you are prepared to spend a good chunk of money to have workers treat you with contempt. read more