NEVER ORDER ONLINE! Ordered 20h38 on 11 April. Arrived at 20h46 as instructed by app to retrieve order. Huge crowds. So waited patiently until 21h05 to ask. Apparently, staff failed to pass my order on to kitchen. Passed on when I asked, but no admission of error. Then, I had to wait until 21h26for order! No apology, no admission of imistake, no effort to remedy when I told them about my wait and showed them my online order. Mistakes happen--a simple apology, admission, partial refund or credit should have occurred. Zéro effort made. Thankfully, food was delicious but waiting over 35 minutes when app advised order would be ready in 10 is just not okay. I pointed this out and staff shrugged shoulders and just said we're really very busy today. Not okay. Fix the app or get rid of it. Customer service matters! read more