I had gutters put in a couple of years ago on my house. The service when they put them up was…read moreawesome. I stopped in today to replace a piece that my dogs had crushed and they gave me the piece for free. That is great Customer service.

Owner is very disrespectful to his hard working employees...treats employees poorly so goes thru…read morethem alot and no consistentcy or long term reliable, knowledgeable staffing!!

Thelen completed FOUR projects on my building totalling over $30,000. All bills were paid…read morepromptly. TWO of the projects were less than satisfactory. The mini split installation required almost $550 (out of my pocket) to local service contractors for modifactions over the next year to correct problems directly related to the Thelen installation. A zone heating modification never worked properly after a $2500 (paid) installation, Two Techs spent four hours reviewing the problem and stated that the system design was was incorrect. The system design was done by Thelen! I told this to the technitians. For this assesment I was billed $624! I refused to pay for this "trouble call" and told them so. The office/account manager then sent this bill to a collection agency. I documented all of the problems and expenses and provided it to the management who refused to discuss the issues until I paid the collection agency. Now I am dealing with a collection agency for a $624 bill after spending $30k here.

I had them replace the condenser for my air conditioning 2 summers ago. Later that summer, it…read morestarted freezing up. I had them out 5 times over the next year to try to fix it. All they did was make more problems and fix those. I paid Over $500 And the original problem was not fixed.

I am usually the one to not complain to much, but I'm In the process of putting plastic over my…read morebrand new windows installed only a year ago. They are Renewal by Anderson windows installed by Western Products. They have leaked worse than the old widows they replaced since they were installed. Western Products service is a joke. It had been a struggle to get them to respond sometimes it takes me calling repeatedly. The couple times I've gotten someone out to look at them they only have put a dollar worth of foam pieces in to try to in my opinion bandage the leaks. Did nothing to help with problem. Be very cautious of this company and products. There sales team really make it sound good and make you think the will work diligently to resolve any problems. I have found out he hard way so far this is not true. I will keep posting any progress with my situation.

They did a good job on siding and most of the roof, but when they broke a piece of the siding and a…read morepiece of siding formed bubbles on it from hanging loose for over a week, they did not come back to fix. I contacted them with my concerns and pictures of the damage, but a year later have still not come back to fix. Also, pointed out a part of shingling that raised up, but they have not replied to that either. After a year, I'm also still picking up nails, screws and bits of siding.

They did a very good job on my siding. I would give them 5 stars except they are kind of bad…read moreresponding to emails about scheduling.

We were having issues with the new roof again and even after last summers ongoing concerns and…read moreother project miscommunications from the past when we requested they check our roof for issues and they have and will put the solution in writing at our request but want the subcontractor who did the poor shingles in the first place to repair it under their direction to make him accountable for his work with the new owner and staffing changes and people no longer working there it would again have to wait until spring and they tried to speak with our General contractor doing the insulation and water damage and other projects that sounds like it didn't go well so we are now in the middle so it seems they have issues with other ice dam company and our General contractor as well unfortunately its now more issues again and we're suppose to wait again months to put our home back together from last years water damage waiting on the new roof issues We will review what is actually in writing versus Word of honor

From the owner: Advantage Home Pros formally known as Neumann Construction provides roofing services for homeowners…read morein the Brainerd Lakes area. As a GAF Master Elite roofing contractor, we have installed new roofs on more than 4000 homes, providing the highest quality of workmanship and the best products possible to ensure your investment is protected. Our commitment to our customers goes beyond roofing installation -- we make sure we understand our customers' expectations and timeline for every project.

Scott, the owner is very friendly and reliable. He gave me a free estimate and fixed my roof up…read morecompletely! Look to him for any damage I'd say! He isn't a rip off or some contractor looking for your money, he's an average guy that is the best at what he does. His crew is super friendly too!