We were passing through and had storm damage to out motorhome while visiting Badlands National park…read more70mph winds. I called Jeff at Mid-West. He got us in the next day on our way to Mount Rushmore. 9AM they started work to replace the topper on our slide. Gave us a military discount. Work weas great got treated like a steady customer even though they new we were from Maryland and likely never to see us again. Nief ( a retired Chief Petty Officer like me and Jeff were great so were the mecanics. You can't go wrong at this place.

We had a great experience with Mid-West. Our thermostat went bonkers on a road trip and our unit…read morewas blowing out hot air. The folks at Midwest were nice and very helpful. Thank you Tyler. We had called a few places before Mid-West and no one wanted to be bothered trying to help. (Looking at you Happy Jack in Mitchell.)

Let me tell you my tale of despair! Recently on a trip to the national parks we had some major…read moretrauma in travels. Outside of Chamberlain SD, somehow, my trailer breakaway engaged and fried all my brakes on my 40' Fifthwheel. To make a long story shorter, after getting back on the road again, I started calling ahead to get my brakes fixed before I headed too far into the mountains! I connected with Rapid City Camping World and they said "We can work you in" Music to my ears, traveling with a group of friends and on a time schedule. Being there all day for two axels worth of brakes, bearings, 1 new hub, etc. at the end of the day we were traveling again, not without trauma. The breaking system on the trailer still had difficulties from a nicked wire and intermittently I had or didn't have brakes. They said what they did was correct but we still had a problem! To shorten the story and what Rich, the service manager did to make it right is the moral of this story and why I am praising their resolve! One thing to note is that Marcus Lemonis, CEO of Camping World, Gander outdoors, Overtons, and many other concerns CARES ABOUT A POSITIVE PUBLIC IMAGE AND THE HEALTH OF HIS BUSINESSES! To this point he publicly suggests that if you have a problem with any of his holdings, "throw the flag on the field" and he will get it resolved! That is what i did and we have come to an amicable settlement and I applaud Marcus and what he is building and taking the PERSONAL responsibility to build great companies!!! Through the process, Rich the service manager of the Camping world store became the owner of the problem and personally called me and gave me a reasonable agreed upon settlement and I could not be more happy! If more businesses took this kind of corporate responsibility for their workmanship the world would be a better place! Thanks Rich for resolving my issue. Thanks to the other teams involved like the Good Sam roadside service issues i experienced and hopefully we are all better for what we have learned. They tried to make my experience more comforting and I now have a better understanding of the services I thought I had! Key takeaway, if you have a problem with a Marcus Lemonis owned business, "throw the flag on the field" understand the process and work to a reasonable workable relationship and resolve. Sincerely, Mark

Under different circumstances, I would definitely have chosen a different dealership…read more 1. During the selection, of campers I had to pry answers out of the sales rep. Most of the time his response was I don't know. I'll have to get back with you. Clue #1. 2. While considering the purchase, the sales rep never called to see if I had any lingering question or concerns. 3. After weighing my options and was in the finance office, the F&I representative didn't listen to options I wanted. He just kept pushing his Good Sam crap. He also failed to notate the monthly timeframe I needed to make the payments. 4. The "orientation" for the camper focused more on the amenities of the camper more than the necessities. That worked out well setting it up for the first time. SMH 5. Post sale contact has been none. As for Keystone 1. Their quality control is absent at the factory. Door frames are not plumb. So now I'll have to go and get them right myself. The paint around the toy hauler ramp wasn't primed prior to painting. Now the paint is flaking off and rust is visible on the bare metal. 2. 30 days into ownership, and I have a laundry list of warranty items. The confidence I have in Camping World makes me just want to hire somebody that is independent just to avoid darkening their doors ever again. Under different circumstances where I wasn't under the time constraints I was under at the time, I would've walked away. But the fog of stress drowns out the warnings of our common sense. To sum up, if you're looking to buy an RV, avoid Camping World like the plague. Lazy and unprofessional would provide an accurate opinion of a majority of the people I dealt with. And after posting this, I read some of the other reviews. My feeling is confirmed by the blanket CS team response which is probably AI generated.

Such a helpful group here. Our RV had a power issue that was affecting our AC which we needed in…read morethe Badlands during the summer. Stop here if you need help.

Origianally I was a little aprehensive about a big purchase like an R.V. After making a visit here…read moreand meeting RIP F. He made the process easy and Fun for our family. We got our family our first R.V. and it was all thanks to Dakota discount and our new R.V. guru RIP. Much Thanks!!!

We needed some work done on our motorhome while staying in Spearfish. We started communicating…read morewith several dealerships in the area by email. This was the only one that eventually accomplished scheduling our appointment. But we did have to call them a couple of times to keep the communication going. This dealership also offered an overnight site with electric (and a few with water) as our repairs was expected to take two days. There were a couple of issues with the site. First, we called on Saturday to confirm there would be a site available for our Sunday arrival. The dealership didn't show us on the schedule for repairs but they cleared a site for us. However they couldn't guarantee the spot would still be open when we arrived as they are closed on Sunday. Only a few of the sites could reach the limited number of water connections. The electric service was only 30 AMP. Many of the sites seemed to used by unoccupied RV's. So don't rely on there being a site for use by patrons getting service done. As for the repairs/service, they accomplished the required repairs/service as promised. They kept us informed of the progress. They even had some other parts in stock so we were able to get on the road a day early. We would return to them for repairs/service if ever in the area again.

Great service, great people. Not only was the staff friendly they were more than helpful and they…read moredidn't charge us for their time. Very knowledgable & did I mention friendly? Definitely recommend.

Outstanding Service by a local shop" - A well known national chain RV Dealer referred us to Big Tex…read morebecause the quality of their work to replace a vent cover. The friendly staff quickly made the unscheduled repair and was charged a reasonable price that was more than fair. Highly recommended!

RV broke down while on the road called the day before I was in the area they said bring it in,…read more they looked at it determined the problem. Parts are obsolete but they ( Dana ) was persistent in calling the previous repair station and getting part numbers ect. We had to stay there over nite, they provided power to the RV and allowed us to stay there while parts were being shipped over nite. Very professional,accommodating and hospitable.

After a $200 oil change and a $867 front brakes (only) job, the brakes failed as I attempted to…read moreleave. Went back in as my campervan was undriveable and they soaked me for even MORE money for a "rotor" they should have done the first time. Can't believe they were going to let me leave knowing they hadn't completed the job. I won't be back.

After waiting a month and no show to get my hot water heater going, I called Tom at Black Hills Rv…read moreservice. Tom came by that night and back again 3 days later. He fixed my hot water heater and the stabilizing jacks. Very professional and saved me money. I have to say I will always have Tom doing repairs when I need them. Five stars