We stayed two nights at the Greenbank Hotel while we were on a five day tour of Southwest England. This was definitely the best of the three places we've stayed.
Our room was generously sized and the double bed was larger than expected, more like our queen size bed at home. We didn't have much of a view, but it's not like we spent our whole day in the room. The best part of the room was the bathroom. There was a nice, deep soaking tub, a rain shower, and a handheld shower that had adjustable settings. There was also plenty of hot water with great water pressure. Breakfast in the morning was plentiful and lots of choices.
There are a couple reasons why only four stars. The pillows weren't all that great; they were flat, hard, or lumpy or some combination of those three. The wifi dropped out a bit and it was a bit slow. The hotel pub's food was mediocre at best. The room was warm and there wasn't a fan in the room, but I think that's more of an anomaly since others in our tour group had fans in the room and when we asked at the front desk they brought one up to our room quickly, so customer service was pretty good. :) I will caution those that have difficulties with stairs you may want to see if they have a ground or first floor accommodation because the maze on the second floor had us going from the lift up a few stairs, down a hall, down a few stairs before we got to our room and others had even more stairs for their second floor room. It's an old Victorian hotel so stairs are expected, but the maze wasn't expected...still I'd stay here again. read more