Poor staff and apartments of the lowest quality. The manner in which problems are handled leaves much to be desired. The best solution to this would be replace all staff within the leasing office. The apartments themselves are outdated, evidenced by the crumbling interior of windows, terrible paint and caulking and peeling countertops. Yet rent continues to increase for what? Amenities are basic at best. The laundry room was replaced by a dog wash station, and the dog disposal stations are so few that they are more of an inconvenience. Management seems more concerned about frivolous matters, such as driving around the complex in a golf cart multiple times throughout the day, checking for expired license plates as opposed to being concerned about structural concerns or problematic neighbors. read more

BEWARE OF THE STAFF. Overall it was a nice place to live in fall of 2019. I loved the balcony and the view of the pond. So cozy! We had issues with a manager when we broke lease. They were apparently in the middle of being bought by a new company so rules were changing. read more

I moved here in April 2017 and am already ready to go. I'm just gonna bullet point these and I'll update as Time progresses. *When you apply for an apartment here, they want $35 so fee + $50 holding fee...now in my experience, the Holding fee typically applies to your rent once you move in...not here...you just lose the money. *Got heavy furniture you need to dispose of?? You will be instructed to take it to the city dump, bc there is 1 trash compactor in the back of the complex. No dumpsters at all. *I called the office around 2pm my 2nd day in this apartment because I was having difficulty getting my internet to work. I had since everything right by my internet company to have the service moved. There was no answer, so I left a message asking if the previous residents had similar issues and what they did about it. No call back. I went into the office the next day to see if anyone had received my message. They response was "yes, we got it, but we didn't know what to tell you" *The parking lot is HORRID. At first sight, it looks black and beautiful...this is because they just spray-painted the whole thing. The first time it rained over here, I stepped out of my car and-no lie-there was water up to my ankle bc I parked right next to a gigantic pothole. I spoke to my neighbors and they said they'd been there for 3 years and they've never fixed it. So when we got fliers telling everyone to move their cars bc they were "beautifying" the parking lot, I was pretty optimistic! But when I came home and was finally able to park in my area, guess what was still there...the craters. It was the most ridiculous thing I'd ever seen-the white line was going right thru one of the potholes, so obviously somebody had seen it. I called to inquire about this and Missy told me that they would be working to fix them "as soon as they can". This was in May or June...it is now September. I recently spoke with another member of the office staff AGAIN regarding this issue...at the point, I was told that they were done with the parking lot and that they're not going to do any more work on it.... *You pay for everything. All utilities...so when I was told that residents can only use the workout facilities during business hours, but we had to pay $40 non-refundable to use it outside of business hours, I was taken aback. *I bought a bike. I chained it the railing located under the steps, bc I live upstairs and, I mean, it's a rail under the steps so of course im going chain my bike to it. Then my neighbors and I got an email and text regarding the bike. I was asked to move it by 8am. I called and spoke with the office manager and she stated it is a trip hazard to have a bike chained outside...I said..."well, what if I put it INSIDE the rack" (because it clearly has a compartment to PLACE objects in-see pictures)...she then said that nothing can placed in or around the rail...I said, but if it's INSIDE the rail, how is it a trip hazard?? She just stated "they're the owners rules"...I asked, what the purpose of the rail was...she said "it's a hand rail"...you look at those photos and tell me that's a handrail. *When you get your bill at the end of the month...it's a combination of Water, Trash, and Rent...and you'll notice a 3.99 admin fee...no one can explain what that's for. read more

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I would not recommend to anyone due to poor management, lack of up keep. Windows let cold and heat in. Along with bugs. Nothing done to take care of buildings, apartments or anything on property but rent increases each lease renewal. They will do nothing about the noise or horrible neighbors that they move in but will nickel and dime your deposit from you along with any additional charges they can try to get. If you complain or upset about anything Management will blow you off and try to use excuses they will check with Corporate but BAM main office is not concerned about any issues all they say is you can pay to move out early. Which is exactly what I did when they did nothing about the new neighbor they had in for a while three months before they violated them twice and I had 49 recordings of the child that ran, stomped, banged on walls and floors all night long while I was trying to sleep. Needless to say after Management said they would evict them if it continued they did nothing. Never ever again and I will always tell everyone how horrible these apartments are!!!! read more

My fiance and I have been living at the Greenfield Crossing Apartments and I was no longer satisfied after the two year mark. I would like to note that staff manager changed during the middle of the 2nd year. O Year 1, Ant incident with lemon pie left on counter (to be fair they do state that on the contract that you must be wary of ants especially during the summer), bug sprayed the kitchen ourselves. Staff was called to cover the linings of the windows and doors, but after less than 30 days the holes re-appeared again and we took care of it ourselves by using white paint. Ants were still able to get through the windows and when we contacted the maintenance during that time they even said that all the windows of the apartments need to be replaced as the sealing on them are not in good shape. (My window fell inside my apartment when I was trying to close it) O Year 3, Major issue with bill payment after renewing contract. We were NEVER notified that our online payment would be no longer setup as we had it set up directly to our checking account during the 2nd year. We ended up with an additional $40 late fee. When we questioned and asked for a refund on the matter, they rudely made us sound like we were stupid. "We don't have scheduled payments for online payments, you should be making payments monthly." - This in turn made us become sour with the staff. O Year 3, We had a money slight money issue as it had turned out we were paying 1-2 dollars short each month and were told we had to pay the full amount of the missed payment with the rent as they had turned off our automatic payments. We had no issue with that, until we had an automatic payment (Which was supposed to be canceled/turned off) And ended up paying double rent. We argued with staff to this matter and ended up having to go to our bank to cancel the additional payment. O Apartment complex has major issues with dog owners not picking up their dog's poop. Summer time stinks, literally. O During the first two years the staff would have no problem if you were having any kind of money issues and would waive the 40-50 dollar late fees if it was only one day late. After the new management they no longer do this. O For awhile in the middle of the night some random person in a cop uniform (no badge or gear, but had the generic outfit) would bang on my door around 12:00-1:00AM in the morning. This happened multiple randoms times during the night. I asked the staff in regards to this and never recieved a response. O Used to use the fitness room until after the 2nd year they had removed the satellite from their tv and only have local channels. (Working out to PBS kids is a no go for me) O I've always had an issue with their trash compactor being RIGHT NEXT TO the basketball goal and playground. If I had a child, they'd be going to the Hancock park, not here. O The first year we moved in we were told These are the only Pros about the apartment: Maintenance staff are very responsive, kind, and understanding THICK walls Location I'm at, I have no issues with parking Pool kept at well maintenance Location of apartments at walking distance from walmart and other stores. I'm currently not too happy at these apartments, but they are one of the cheaper ones around unfortunately. Additional Edit: Lowered Complex to one star as contacting them is ridiculous. Sent multiple emails and called different times throughout the day to receive no answer in regards to questioning why a money order that was placed in their drop box sealed and labeled with address, name, and date, was apparently not received. (Unable to go into office as I go to work before they're open and return after they're closed) read more

After reading through the comments, this place clearly has a MANAGEMENT PROBLEM. Glad it's not just me. Management is awful, rude, and incompetent. Get ready to call and dispute your bill every month when it's wrong. Maintenance doesn't know what they're doing. Appliances and amenities are old and outdated. Rent will skyrocket every year you live there and management will make zero improvements to your apartment. read more

I have lived at Greenfield Crossing for almost two years now. I have had nothing but positive interactions with the staff here. There was one time I needed a new mail key and one was keyed but it didn't work. When I brought my new key to the office and explained to them it did not work I kinda felt like they thought I was lying. The pool table in the reck room needs some serious upkeep. My toilet has had issues since I first moved in and I had called this to maintenances attention a few times and it never seems to be better than it was before. This is my first apartment I have ever had and it wasn't a terrible experience, but I can't help but think there is a better one out there somewhere. read more

We have lived in these apartments for six years. These people are very strict about paying on time, there is no leeway at all. We have had a couple of issues with them tagging our car for towing after 24 hours before we even discovered that the tire had gotten flat, and then they told us that broken down cars (our car is old, but not broken down) were an eyesore and a nuisance to the neighborhood, which was rude and unnecessary. We had to practically beg them not to tow us, and to give us a few days until payday so we could replace the tire. When we moved in we had a very large discount due to my husband's military status, but they have slowly reduced our discount until it's nearly nothing and we are paying nearly 30% more than when we moved in. We do not enjoy the interactions with the staff and maintenance, but the apartments are good, the area is kept pretty nice, and it's one of the cheaper apartments in Greenfield. read more

Worst management ever! They are dishonest and two-faced. I lived here for 2 1/2 years. I had issues from day 1. Ryan was my leasing agent. He promised me laminate flooring, said I could have my gas grill and said utilities wouldn't run me over $40 for gas, elect, and water. I waited an extra few weeks for a lower level apartment to be available because he said that is where I could use my grill. The day of my move in, after singing lease papers, Julie did my walk through with me. There was old ratty carpet. Seams were showing, there was major wear, the windows were foggy due to the gas seals being broken, meaning they were no longer energy efficient. There was water damage on the seam to the left of my kitchen sink. The dishwasher didn't work well at all. It left a white sand substance on everything. The utilities were not outrageous but did amount to approx. $200/mo, not the $40 that Ryan said. The carpet was obviously not replaced, and therefore I didn't have laminate flooring as promised. We moved in December 2015. My son's room was so cold I had to purchase a space heater for his room. We had maintenance out there 3 times. Each time they told us that we had opened the window and it wasn't shut properly. However, the issue continued and actually, there was bubbled drywall next to the window from the old, inefficient windows. I had horribly loud neighbors above me. I complained about them for 2 1/2 years. I believe there were illegal things going on in that apartment, so much so, that I notified Greenfield PD about it and they had the apartment on watch for human trafficking. There were people in an out of there all the time. They threw trash over the balcony, buckets of water onto my patio below. There was nightly pounding and thumping as well as extremely loud television that could be heard at the end of the building if you were outside. The neighbor's toilet upstairs overflowed and I had their pee water flood my bathroom and bedroom. I scrubbed the walls, vanity, flooring, toilet, washed bath mats, all several times to no avail. I could only get maintenance to slap a little primer over the ceiling where it was stained. The bathroom and bedroom (same one from above) smelled of pee. I had a flooding issue outside my patio. The water was draining and pooling on my patio. They came and dug around the downspout a little. it didn't help much so I bought patio pavers so we could at least walk in our patio door. The kitchen drawer broke from opening the drawer. The face of it just fell off. once it was off, the back crumbled. It was the nice 30 year old particle board cabinets with laminate overlay. There were issues, after issues for the 2 1/2 years I was there. Now that I've moved, I am being charged for the carpet that was supposed to have been replaced before I moved in...now they are saying they have record it was and want me to pay damages. They are charging me $400 to re-glaze the countertops in the kitchen and bathrooms, the kitchen cabinet, the blind in the pee bedroom that was bent when we moved in, etc. I was trying to converse back and forth with Missy. She said Julie had to discuss it with me, but she was on vacation. She didn't respond to any of my emails, until I started sending them "Read Receipt". She responded once then sent me to collections. None of the charges are valid and they are grossly overcharging. The collections company was never sent any of the emails or my letter of dispute to Julie. She omitted the info completely. I'm so glad I'm out of there! read more

The office staff here is rude. It used to be not too bad if you could go directly to Julie, the manager, and avoid some of the others, especially Missy Patel who is the most unhelpful and rude person I've ever dealt with. Now Julie has left and Missy is the manager, and for that reason and several others I am SO glad I don't live there anymore. The apartments are not very well built, there is a draft coming through from the windows and main door. As my friend put it when comparing this one to my new apartment, the old one looked like a storage unit someone tried to make an apartment out of. They claim to be pet friendly, but are not dog friendly at all. You will pay a $300 pet fee that will be applied to nothing, they will still nitpick when you move out. They charged me for the carpet when it was clean, I've never been charged for carpet by any other complex, even when my dog was a puppy (she's now 11). Now about the spiders... they were ridiculous. The worst I've ever seen, including a basement apartment in college. I came home from work one day to find 14 spiders on my ceiling. My friends who are scared of spiders didn't even want to come over anymore. The only positives I can say is that the maintenance staff is nice and very helpful, but a couple of them are scared of dogs and won't come in if you're not home and have one. The walls are thick so noise isn't bad. But everything else about it, I can see why when I moved in they were the only ones with apartments available immediately. read more

I was living here under lease from June 2012 until June 2014, and have lived month to month here for two months and finally I am out of there! Staff Experience: When I first moved in everyone was very friendly and things were pretty good until two nights in, my air conditioner was not working. I was very pregnant and very hot and it was the beginning of July and a very hot summer, along with my small kids. I called the emergency maintenance line since it was considered an emergency call reaching 90 degrees at night, no one came, and no one came that morning until I called and spoke to someone vs. leaving a message. The unit continued to have issues on and off that summer until it was fall and no longer in use so went ignored until next year(but I'll save that for the maintenance section of this reveiw). Another issue I had with them was the time my check for rent came up bad(someone years ago used the same check number without our knowledge) and they waited six extra days after knowing the check was bad to bring it to my attention, so instead of a late fee of *two* days, I owed *8* days worth of late fees(which is a good chunk of money). Also once they found out we were applying for a home loan, one of the staff told the mortgage broker that we had been over 30 days late on rent *four* times, which had never even come close to happening even once. They were also a bit rude to him as well when he'd call for more information.. Maintenance Experience: They are very nice and good people but it seems there is only one who knows what he is doing, the others just know cosmetic things and really shouldnt be sent on some of the calls for jobs. My air conditioner unit wasnt functioning on and off continuously each year until my husband gave suggestions on what was really wrong to them. Another thing that really stood out to me was the water spot. One started to appear on our ceiling and had grown overnight. All he did was spray paint over it while standing on one of my chairs to do so(new microfiber fabric cushioning). the only explanation was that he didnt know what it was... A couple weeks later the same spot started darkening again and there was a second one we noticed that night so I called that morning and they had expanded out more, and there were new ones as well that were noticably bigger. A different guy came out and just went upstairs to look again and found nothing so I suggested it's a pipe or line(obviously) and he just stood there saying he didnt know.. an hour later or so the one who knows what he's doing went upstairs and i think fixed it, he at least had an explanation for it anyway... But the fact that it wasnt taken care of the first time and was just painted over says a whole lot. the building: the windows are actually built in crooked so do not close all the way. my husband had to fill in the big gap between the wall and floor where you could seriously see sunlight from outside through(and freeze from during the winter along with the window issue). I've had pretty decent neighbors the whole time with the exception of two but they both moved out not long after they started becoming a problem for me. Parking is ok. The park is basically a hangout for teenagers and smokers so I do not take my children there. grounds are ok too but i noticed on walks that around the pond looks awful! I didnt have the pond veiw apartment- but i highly advise others not to pay for that. Laundry Facility(tiny room): It is *disgusting* in there, no where to sit at all, and just gross. I sat in my laundry basket and read my book the one time I used it. Then just decided to hand wash my clothes in the tub and sink and hang dry until I got a washer and dryer a few weeks after moving in. Rent Experience: When I moved in rent was reasonable for what you get here, however it went up a lot- and I notice that after doing so, they offer considerably less than what I originally paid my first year here on craigslist of all places. It's all over the place and is a mess. Also your options are month to month- an extra $200 each month, or a 12 month lease. 6 month options would be nice. The pet deposit was a non refundable $250 with an additional $20 a month too. Overall, I'm glad to be out of there and I will not recommend anyone. read more