If I could give a zero I would. Due to Amtrak having issues, had to take these busses. The disrespect from bus drivers and WE ARE NOW WAITING ON THE HIGHWAY FOR A NEW BUS. This is just unacceptable. read more

We traveled from Port Authority to Washington DC on July 7th. Our 7pm departure time was delayed over two hours. The staff at the gate was rude and would provide no information on the expected departure time. We were told to line up at 7pm and we had to stand the entire time- till we'll after 9pm. I was appalled at the lack of customer service. I don't think I will be traveling on Greyhound again until the service improves. Such a shame that it was such an awful experience- I would use the service more often. read more

Greyhound is awful!! They left my son at a bus stop in the middle of the winter in the middle of the night. They arrived at the bus stop late and the other bus left already and they just left him. I had to pay $197 to an Uber to take him the rest of the way and they offered me a $20 voucher. I would miss seeing my son for a vacation before I send him or any of my other children on a greyhound ever again. They have waisted hours of my time telling me it's not their problem because other bus lines were hired by them to transport him home. They were incompetent and put my son in great danger and are unwilling to take responsibility for their own actions. DON'T put your kids on Greyhound buses. read more