I stopped by the UPS Store to return a few Amazon items and honestly forgot how convenient the…read moreprocess is. The Amazon drop-off system is so easy. I always choose return to UPS store if available as option for me. It's too easy! You just bring the item with the QR code and use the self-scan. No printing labels, no packaging stress, nothing. I was in and out in just a couple minutes. The staff is super friendly and efficient, and the whole experience always feels streamlined. It's one of those small conveniences that makes a big difference when you're running errands. If you do a lot of Amazon returns, using the UPS Store drop-off is definitely the easiest way to do it. If you have mail shipment that requires supplies and requires items to be weighed, this is a shop for all those needs. Always a pleasure to do business here. Services can be pricey but that is expected. This place is convenient in more ways than one and you pay for that. I like this neighborhood store. I'm always in and out in a flash!

I had the best experience at this UPS store. Both Mike and Isaiah were wonderful. They condensed…read moreall my boxes and made it affordable for me. They were kind and had exceptional customer service and took care of us. This was a great experience. I definitely recommend people to go to this UPS store! They are always friendly, helpful, kind, courteous, and they help in every way. They put the customer service first and want a happy customer! Thanks, Mike and Isaiah!!! Keep up the amazing work!

Really nice store in Downtown Rialto. Great customer service. Anyone shipping packages via SpeedX…read morethis is the place for you. I recommend 100%

Not recommended for shipping needs. I don't normally mind paying a small fee for convenience, so…read morethe $2 charge to drop off a package with a prepaid FedEx label wasn't the issue. The problem was that after five business days, the tracking still hadn't moved and my customer was understandably asking me for an update. I called the store and felt rushed off the phone, so I stopped by in person shortly afterward. The employee told me she couldn't give me an answer at the time and would need to call me back. I never received that call. When I followed up again, another employee told me the person I had spoken with wasn't even working that day, which made the promised callback even more confusing. I ultimately had to file a claim directly with FedEx. FedEx recommended that I use a corporate-owned location for shipments like this going forward. I understand that shipping issues can happen, but the lack of communication and follow-through is what made this a bad experience. I wouldn't use this location again for an important shipment.

Stopped in to drop off a package that needed to ship out via UPS. The package I was shipping is a…read moremedical package so it comes with a receipt and print out for records. The quality of service here is great. The people working are always friendly and greet you when walking in. The location also has moving items, mailing items, and printing/faxing available. The value is ok if you need something quick and convenient. There are other places that may be cheaper. Definitely check this place out if local. I chose this place for all my Amazon returns because it's convenient.

I was a mailbox customer at UPS Store #6941 and have spent more than a month trying to get answers…read moreregarding a package that was scanned into the store and then could not be located. According to tracking, my package was scanned into the store on 4/16/26, and I received notification that it had arrived. When I later attempted to retrieve the package, it could not be found. An investigation was opened on 4/28/26. From that point forward, I communicated primarily with the store manager, Ally, and received a series of conflicting explanations regarding the status of my package. On 5/5/26, I was told that the package was still under investigation and that documentation was being reviewed. However, I later learned through UPS that the original investigation had actually been closed on 5/4/26 because UPS had determined the package was delivered correctly to the address on file. Despite that, I continued receiving information suggesting the matter was still being investigated. At one point, after I expressed my intention to escalate the matter to corporate, I was told that the package would be "redelivered" to the store. This immediately raised concerns because the package had already been scanned into the store on 4/16/26. I later contacted UPS International Claims directly and was informed that the statement that the package was going to be redelivered was false information. When I brought this information to Ally's attention and requested clarification, communication from her stopped completely. What makes this situation even more frustrating is that I was told Ally had spoken with the claims department and that the package remained under investigation, despite UPS records showing the original investigation had already been closed the day before. Since then, I have repeatedly requested updates and clarification regarding: * What happened to my package after it was scanned into the store * Why I was given conflicting information * Why I was told the package would be redelivered * Why the status I was being told did not match information provided directly by UPS I have also repeatedly requested contact from management and ownership. Multiple employees have told me they would notify Ally and have her contact me. I was told again recently that Ally would reach out. She never did. To date: * I have not received a clear explanation regarding the chain of custody of my package. * I have not received answers to several reasonable questions. * I have not been contacted by the store owner. * Ally has stopped responding after I questioned the discrepancies between what I was being told and what UPS Claims told me directly. I understand that packages can be misplaced and that investigations take time. My issue is not simply that a package went missing. My issue is the lack of transparency, the contradictory information, the lack of follow-through, and the complete breakdown in communication once I started asking difficult questions. As someone who receives time-sensitive business and promotional shipments, this experience has been incredibly frustrating and has significantly damaged my confidence in this location's package handling and customer service practices.