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    Ask the Community - Grifaldo Properties

    Review Highlights - Grifaldo Properties

    We are extremely grateful we had Grifaldo properties manage our rental property over the past 5 years.

    Mentioned in 2 reviews

    Read more highlights

    Choice Jacksonville Realty

    Choice Jacksonville Realty

    (41 reviews)

    I have been a tenant with them for over a year now…read more I have never been late on my rent. I have had issues with them sending strangers to my house, never scheduling the appointments with me first, or even verifying someone coming to my home. My privacy has been violated, on top of the constant harassment, they have raised my rent because I refuse to sign another lease. Not only am I receiving additional stress from financial pressure, as well as constant traffic from strangers in/ out of my home, the intimidation aspect they try and pull on someone is just appalling.

    Do not rent from this company…read more My family and I were impacted by Hurricane Florence and were in desperate need of a new home. We decided to rent one of Choice's properties over at 445 Spring Drive in Jacksonville N.C. The last tenants left that house a mess. The house suffered minor roof damage from Hurricane Florence which led to leaks in both guest bedrooms and the garage. Choice was so inconsiderate when it came down to trying to get that roof repaired. In late October /early November , they sent 4 different adjusters over to the house to assess the damages and all 4 times , choice demanded for someone to be home. (notices came literally 1 day before). The roof didn't get repaired until January 28th Thanksgiving was November 22nd. November 23rd, our refrigerator stopped working resulting in us losing all of our food. I reported it to choice immediately. Around November 27th, they sent repair man #1 out to look at the refrigerator and he said that we needed a whole new unit . I relayed the message to Choice and they told me that they wanted a second opinion. We waited another 3 days for repair man #2 to show up for him to say the exact same thing as #1. They finally decided to replace the refrigerator and we had to wait for Lowe's to deliver a new one. That took another 3 days. Choice didn't apologize not one time nor did they offer to compensate us for lost food. We received military orders to the west coast and had to end the lease early. We've only been in the home for 3 months & a half and Choice charged us over 1000.00 in fees and charges. Stephanie admitted to the carpet having permanent brown stains (which I notated at move-in) but she still expected me to have the carpet professionally cleaned. She also conducted a move out inspection without bringing the move in checklist to the inspection. She dinged us for things we notated at move-in. This is absurd ! People! Save yourselves the headache and rent elsewhere.!!!

    Realty Shop & Property Management - Shanon

    Realty Shop & Property Management

    (13 reviews)

    This is the second time our A/C has been broken this summer. Last time, they took almost THREE…read moreweeks to repair it, and this time around we are going on a week. It is over 80 degrees in our house that we rent from them, and they do not seem concerned in the slightest. I have not gotten so much as a, "we're sorry for your troubles". I have called multiple times and the communication is just VERY poor with them. I send the apparent owner, Shanon, the below letter and have still not gotten a response. Dear Shanon, I am writing you today to notify you that after five days, our A/C unit has still not been repaired. I submitted my Maintenance Request over the weekend (08/04/2018). It has now been nearly one full business week without repair, and the living conditions in parts of the home (where we do not have temporary window A/C units) are absolutely unacceptable. The last time that we had this issue (05/20/2018) I expressed my concern with the temperature of the home in regards to my newborn child, and even then the repairs were not made for sixteen days! Those same concerns are still a priority to me. A common factor contributing to an increased risk of SIDS (Sudden Infant Death Syndrome) includes, "overheating due to clothing, blankets, or room temperatures". I am very upset that this issue appears to be of minimal importance to your company, especially when it puts my child's well-being at risk. Not to mention, the (lack of) customer service and communication I have received throughout this entire process is laughable. The North Carolina Landlord-Tenant laws regarding repairs to heating and cooling systems states that repairs should be made "promptly". In my opinion, anything over one week would not be considered "prompt". My Rental Lease also contains the following terms (in Section 6, Subsection D) that are relevant to this complaint: "promptly repair all facilities and appliances, if any, as may be furnished by the Landlord as part of the Premises, including electrical, plumbing, sanitary, heating, ventilating, and air conditioning systems, provided that the Landlord, except in emergency situations, actually receives notification from the Tenant in writing of the needed repairs;"... Please take the necessary steps to correct the above stated issue(s) as soon as possible. If I do not receive a resolution of this issue within 5 business days, I will pursue further action. I look forward to resolving this matter quickly. You may contact me at the below number if you have any questions or need additional information.

    The lady that owns this company asks for application fees to look at property she owns and does a…read morehard credit check as well. She has many family's pay fees for properties she owns and makes several hundred dollars this way. complete scam. I must applaud her for being so maliciously clever.

    Sue Cruddas Real Estate Team

    Sue Cruddas Real Estate Team

    (18 reviews)

    Exceptional Property Management - The Best in Jacksonville, NC!…read more I cannot say enough great things about Sue Cruddas Property Management! From the moment I started renting with them, they were incredibly attentive, fast-acting, and always had my best interests in mind. Any service request or maintenance issue--no matter how small--was handled within 24 hours or less, even after hours or late at night. Not only did they ensure issues were resolved quickly, but they also replaced parts at no cost to me, with absolutely no insinuation that I might be charged--something I've unfortunately experienced with other property management companies in Jacksonville. One of the things I truly appreciated was their professionalism and clear communication. Every home inspection or maintenance visit was preceded by proper notice, giving me ample time to prepare. When it was time to move out, they even provided a clear timeline to ensure I wouldn't be unfairly charged for an extra month's rent--an incredibly rare courtesy in this industry! Now, dealing with a different property management company, I realize just how exceptional Sue Cruddas truly is. I'm currently facing threats over unresolved issues, multiple broken appliances that have yet to be fixed, and a complete lack of urgency from my current management--something I never experienced with Sue Cruddas. If you're looking to rent a property in Jacksonville, NC, or Onslow County, do yourself a favor and go with Sue Cruddas Property Management. They are hands down the best in the area, and I will definitely be returning to them in the future. Thank you, Sue Cruddas Team, for making my renting experience smooth, stress-free, and beyond expectations!

    They were so helpful until the day I moved in. We recieved our rental a MESS. I have pics of damage…read morefrom animals prior. The carpets are urine stained and smell and they wont change them. I'm leaving my comment to them directly below. RENTERS BEWARE! HOMEOWNERS LOOKING FOR PROPERTY MANAGEMENT BEWARE ADA due to blatant negligence regarding the urine stained and smelling carpets I hope you know I intend on reporting yall to the better business bureau (BBB) as well as finding EVERY social media and review site and giving a poor review. I will also inform base legal to black list yall for military renters. I was informed that you dont change carpets "in between Tennant's " I moved yesturday . NOTHING is in those rooms. this is UNACCEPTABLE. I paid a LOT of money including a non refundable pet fee which obviously was not used from the prior tenant and I have proof and pics of ALL the damage.

    Grifaldo Properties - realestatesvcs - Updated June 2026

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