They handle service requests well, but I don't know any other property management company who over talks and raises their voice on the phone. I don't think I'll talk over the phone with them again. read more

Grifaldo properties have been managing a few properties for me for over ten years.They have been amazing,Ihave not had any issues.They are on top of routine inspections and inform me of any issues that need addressed.I would certainly recommend them to any homeowners or potential renters.The staff has been GREAT and very professional. read more

The main person that answered the phone was great. However, the person I was transferred to was extremely rude and disrespectful. It was off-putting. It seems that when you call to purchase a property, or call to see if they will manage your property they are nicer than if you call about a rental. I was calling about a rental for a client. I have never had someone be so rude for no reason. read more

We are extremely grateful we had Grifaldo properties manage our rental property over the past 5 years. They made having a rental property stress-free, even from across the country. From finding great tenants, to taking care of any repairs big or small they were amazing in every single way. The service was extremely affordable and worth every penny! They took great care of us, but we also felt they were being fair to the tenant and doing what was right. They we're always prompt and timely. We just sold our home and also used them as our realtor. Again, they worked hard on our behalf and we couldn't be happier with the results. Every team member I've ever interacted with at Grifaldo has been professional and friendly every single time I've interacted with them over the 5 years. We we're so blessed to find such a competent team! read more

I had a very good experience with Grifaldo Properties and would recommend them to anyone moving to the area! Christy was very helpful and always reachable during the entire process. I had a unique buying experience having to do many things virtual due to being overseas, and she was up front and honest the entire time. I highly recommend to anyone looking to buy. read more

This places customer service is sorry as hell and the lady was rude as fuck!!! i called about a property and since I wouldn't get approved I said that's fine I won't live there she said well you already said you will so I can't give you more information and proceeds to hang up. I'm beyond pissed right now, they've done this previously where they made me pay extra $400 because they said I was banned then still never got me into a place and I never received my money back. they're a bunch of money hungry rude people that work here 0/10 DO NOT RECOMMEND!!!! read more

If you are going to rent , buy or sell real estate this is not the company to use . I would caution all prospective clients to do there research carefully about this company and read social media reviews. My experience was unfortunately a bad one that cost me over $3700 for a brand new ac unit 24 hours after closing on my townhouse . Granted I love it , however I was a 1st time home buyer and felt taken advantage of. Instead of giving me a list of home inspectors , Christy told me who she always used and it was not a detailed accurate inspection. Once I signed the contract to buy . I was not kept in the loop of what was happening next . Do your research carefully and please get a seperate ac company to inspect your ac unit and a seperate electric comapny to inspect that also . read more

This place is a joke. Horrible customer service, they are so rude on the phone its a wonder they are still in business to begin with. They charge fees if you have pets even before you are approved to rent with them! No other place I have ever rented required me to pay a fee *before* I was approved. Totally fine with paying a pet fee, not fine at all with being ripped off. They also respond to all negative comments with a "I'm sorry you are upset". I have never received such a piss poor response to a valid complaint. I usually give people the benefit of the doubt, and assume they had an off day- but this company just doubles down on the nastiness. I am eternally grateful we weren't forced to continue to work with them, judging by everyone else's reviews they would be a nightmare! Save yourself time and trouble and go literally anywhere else. read more

Grifaldo properties really makes you feel like a part of their family. They were/are there for me during tenants and sellling the same home. I highly recommend them. read more

Horrible property management company. Requests for repairs/maintenance takes forever to get completed and is done half ass. You request to make upgrades to the house, they approve, and the. They charge you when you love out for unauthorized upgrades. All the staff is very rude, especially the owner whom always refuses to talk to her clients on the phone. read more

IMO and experience, Grifaldo properties is by far the worst property management company in the area. I would never do business with them again. Kimberly Guice as well as Christy Grifaldo are not nice people. It's easier to just state some facts as opposed to opinion. I was not given the required 60 day notice that is stated in the lease for renewal/non-renewal. Instead, I was given a 30 day notice that stated the house was going to be sold. I only found out later that the house was being re-rented. Security deposit was not refunded. Christy said we damaged a wall. The wall was never damaged and the house was in better condition when we moved out than when we moved in. We hung some pictures as we lived in the house for two years, this was clearly normal wear and tear (not some giant holes in the wall that are alleged). However, Christy said we damaged the wall. Annual inspections are a nightmare. The lease states the inspections are to be scheduled; however, in reality, they are demanded and you are given a date and if you cannot accommodate the date they will charge you $75 to reschedule (again, rescheduling is not actually a "reschedule" but an ultimatum). Additionally, the owner of the house (Ben Beach) asked to inspect the home (this is perfectly fine with me). However, the date was already communicated, and I made arrangements only to later be told that the date needed to be changed (I declined as I already made arrangements for the previous date). This type of behavior is continual. Both Kimberly Guice and Christy Grifaldo verbally stated they will enter the house if I am not present and they are allowed to do this based on the lease. After Christy yelling on the phone I had to state that no one is allowed to enter the house without my permission and if they did, I would call the police. They "schedule" appointments (not even close). Grifaldo told me they will enter your home wo your permission bc it is in the lease. Please note that you have a right to quite enjoyment of your home. Late charge for rent due to a clerical error. Rent was paid on the 1st of the month. We were only notified of the clerical error by way of a demand letter for late fee. This could have been easily resolved. Grifaldo waited until after the rent was late to point out the clerical error in order to charge us in excess on $100 in late fees. The clerical error was short paying the rent by $50 and was corrected immediately upon discovery. Note, our payment history was perfect and this only came to light at the end of the lease. These are just a few of the many examples. I have several more factual examples. I will continue to tell people I meet to avoid Grifaldo at all costs. I assume Christy will respond with some fabricated responses. That appears to be her M.O. along with her condescending responses. Lastly, I have recently filed formal complaints against Grifaldo w the NC commission and will continue to pursue other alternatives. read more

Grifaldo Properties have been a pleasure to work with. Their employees are incredibly kind and professional. Every request I put in for a maintenance item was responded to efficiently and the issue(s) repaired or replaced quickly and expertly. read more

Grifaldo Properties just recently sold my home after they managed it for just shy of 5 years. The Staff is friendly and they were great with communication throughout the process of buying and renting. They helped with keeping tenants in the house, giving great advice and the best part was how I didn't have to do anything. They kept me very informed of everything that happened throughout the years. Highly recommend!! read more

Grifaldo Properties managed our property in Jacksonville and then sold our home for us. We used their property management services since 2015. Grifaldo Properties has always been very communicative, professional, and timely with everything in regards to managing our home. They always had the home rented out quickly and we sold and closed on the sale of our home in a little over a month, which is fantastic! If we are ever back in that area, military family, we would definitely use them again; whether it be as a home owner or even as a renter. Thank you Christy and team for managing our property over the last 5 years, it has been a pleasure! read more

DO NOT BUY OR RENT FROM THIS PLACE!!!! The owner is on an extreme power trip and just like many other reviews here as well as other social platforms move outs are nightmares because there isn't any detail to their move out checklist other than simple pass or fail. How do you resolve issues when details aren't given? Is that better Christy? read more

Been a tenant for 3.5 years, no issues. Moving out has been a nightmare. Their staff is super rude on the phone. Move out inspection appointment at 2, waited 20 minutes and no show. Glad I never have to rent again. This was ridiculous ***edit- received a phone call the next day to confirm I had passed inspection, etc. the person I spoke to today was very kind and helpful. Thank you. read more

Waste of time and money. I'm going through a divorce so my credit report looks bad. I have enrolled in a national debt relief agency and they are still negotiating with my credit card company. I have perfect renting history due to spending 9+ years in the Marine Corps and moving a lot. They charged me $40 for my application fee and made me fill out a separate application for my fiancee, who would be living with me, and pay another $40 for her. They denied both applications and refused to contact the owner on my behalf to explain my situation better. They were happy to keep my $80 though. I'm 100% VA rated with two kids and need a place ASAP. I don't ask for much but for God's sake I guess making a phone call as a courtesy to me was just too much. As a home owner I'm sure they would make a great property manager for you. It's quite clear they don't care too much for the people who are the renters. read more

I think the constant responses to justify their lack of professionalism and compassion for tenants says a lot about what this company represents. In any situation, whether the tenant is right or not, Grifaldo believes that because someone is bound to a lease agreement, they are entitled to mistreat people and not show any form of compassion when customers have a complaint. Their response is never to compromise, take responsibility or change their way of doing things. But rather to just apologize that the tenant is "upset" or "unhappy" with their service, yet do nothing to take preventive measures (like train employees on emotional intellect and customer service, or implement good work environment strategies) so that these issues do not arise again. Grifaldo believes they are never wrong (their responses reflect that) and that to me is a sign of very poor leadership and very bad business. This is the reason for customers "lashing out" in their opinion. They have been able to maintain their business because they do just enough to get by. Enough to ensure they reap the benefits of the military personnel moving in and out of these areas. But that will only last so long for any company. My only gratification from these types of experiences with toxic people is knowing that I only have to deal with them temporarily. The people working in this company will have to live with what they do, not for, but to people and families for their entire lifetime. Fortunately for me, I know what FACTS are and the one that doesn't lie and is not "one sided" is the ONE STAR rating they have with the BBB. read more

*** I am currently moving forward with an attempt to recommend this agency off-limits to Camp Lejeune.*** Potential renters beware! Grifaldo Properties practices several predatory efforts to families renting a property in order to relieveyhem of security deposits. Young military families be extremely cautious, and I'd highly advise to avoid a property managed by Grifaldo. When we moved in, the walls were all punched in and had horrible patching done. The kitchen linoleum was severely damaged, the interior and exterior trim was thoroughly chewed on by dogs, There was a ton of broken glass in the back yard, and the front door had been kicked in and the frame repaired by FOUR NAILS ONLY! This was all noted and photographed by me in order to prevent a claim against us when I moved out. We also had a new dishwasher, that was not properly installed and immediately drained all the water all over the floor. In addition, there were several general storage bins left in the garage. I also found a garage door opener that I had never been told about or signed for *. I also had to clean the unit from top to bottom with my wife as it was filthy (pubic hair in the shower and on the toilet etc...). When I moved out I paid for the mandatory professional carpet cleaning as directed in the lease agreement. I also spent over six hours cleaning the unit top to bottom again, leaving it in significantly better condition than when I found it. I was surprised to receive a call stating that the unit did not pass inspection due to a dirty sliding glass door runner and window sills. I call total bull on the window sills as I spent a lot of time on those. Grifaldo also charged me for blind damage, which was there when we moved in. I was also charged for removal of the storage bins that were already in the garage...* and for a "lost garage door remote"! I pushed back, and was credited with the amount towards the never mentioned, never signed for remote. They actually found it exactly where I said it was. LOOKS LIKE A THOROUGH INSPECTION TO ME... Then they dragged their feet (22 days exactly) stating that I had not given the correct directions for allowing them to clean the property. I literally gave them a "yeah...go ahead and do that" instead of "yes"... that one took them 72 hours to respond. For each day until the place was cleaned to their hired cleaner's and inspector's content, I was charged additional rent. I've rented a handful of times before and never ran into this problem. Bottom line is that there are a thousand rental properties in Jacksonville NC...Marines...go with someone else for your own sake. read more

Great rental agent who became an awesome realtor. After managing my rental property for 10 years, Christy made or coordinated repairs for my house and then sold it for a fair price. Always available for questions, Christy took care or everything for me! read more

Horrible property management company. Requests for repairs/maintenance takes forever to get completed and is done half ass. You request to make upgrades to the house, they approve, and the. They charge you when you love out for unauthorized upgrades. The items we were charged for in order to "replace" the security upgrades we did for them, they never ever replaced and sold the house with those upgrades on there. EXTREMELY SHADY PROPERTY MANAGERS. read more

Christy was a great help to us and very thorough. She consistently found us great tenants and I'm very happy I used her to manage our property. read more

Christy and all the employees of Grifaldo Properties are top notch. We have been using her as our property manager for years. She is fair and takes care of our home and the people in it. Being a property owner, and especially one who has been taken advantage of, we appreciate her willingness to simply do what is right. I know, more than anybody in Jacksonville, that there are always two sides to a story. It is a difficult job to do what she does in a town with this kind of residential turnover. What is a happy customer one day, is someone who may feel entitled and angry the next. Christy handles all situations with poise and honesty. That is hard to find. In the rental, property management, and real estate arena, it would be difficult to find someone more willing to do the right thing than Grifaldo Properties -- Period! There is no one I would recommend more! read more

This rental agency is not very professional. Christy was consistently rude when ever my wife and i talked to her on the phone. When we moved out we left a nice set of blinds installed over the sliding glass door, she charged us to "replace them" when there wasn't a set installed when we moved into the house. Also the laminate floor was starting to peel at the very edge in the kitchen, a common issue after the laminate getting old. She charged us a repair fee to glue it back down with super glue. Maybe she didn't realize our best friends were the ones to move into the house when we moved out. Please to waste your time with this company. read more

This company is ridiculous. Absurd requests, severely lacking in customer service, and repairs take FOREVER to get done. The homes are not taken care of and the company is just looking to make a buck. We rented from them before finally buying. We now know what company to stay away from when we need to rent out our home. read more

WORST PEROSN EVER TO RENT FROM!!! She did not ever want to respond when we sent in work request, she has taken all of our deposit & still wants us to pay more. She never answers questions when you ask her then. Highly recommend not ever using her! Very unprofessional also!!!! Also she made me give her my keys days before our date was even up with our lease. Do not use this lady she does not do business the right way. She is pocketing this money & thinks she can get away with what she's doing!!! read more

Renters beware this is the worst experience of our lives. We moved from out of state a VA disability vet and special needs child among the family. The house was nasty and the yard was a foot tall. We complained and Christy after several days got someone to cut the grass she also sent so called cleaners in. The stayed 30 minutes sweeping up dead bugs and wiping down the counter. We told Christy they did nothing we took pictures and video as proof (the toilets were even nasty)to what we received and informed her we were unsatisfied she did nothing. When winter time came and we had snow the heat stopped working it took her 4 days to send someone out she told us to buy heaters if we wanted heat. She is cold and evil. We were good tenant's and always paid the rent on time. We cleaned the house upon move out better than we received it and again provided the video and pictures from the house when we got it. She came for the inspection and informed us it was not good enough we spent 4 additional hours cleaning windows that house never looked so good. She again said it was not good enough I read a article on ripoff.com about her and not wanting to return sercurity deposits she as totally tried to scam us out of ours. I would not recommend her to even someone I don't like. read more

Would not recommend anyone to go through Grifaldo. Last winter our heat went out, it took them 4 days to even figure out what the issue was, then when they figured it was the heat strips it took them 2 weeks to get the strips, which they never put in. They just suggested we buy some heaters. Luckily our pipes only froze for a couple of days and winter was nearly over. Now it is early August and the heat goes out and the guy that is suppose to fix it doesn't show up. We are very good tenants and always pay our rent on time, what a mistake. read more

Christy is absolutely the BEST person to help manage your home while you are away. She has managed our home for 2 years & we will continue to have her manage it for us. If a problem or a need should arise, she is there right away to solve the issue. Her staff is very friendly and oh so helpful. While she is a small business, it feels like family. Christy also helped us with purchasing our forever home. We will never ever use anyone else. I trust her completely. I know our home is in good hands with Grifaldo Properties. read more

I certainly wish I would have read reviews before renting one of their properties. I would give zero star if I could. The 202 Target Lane, Hubert, NC property my husband rented was disgusting. My husband paid $50 to Grifaldo to have it cleaned before we moved in. He also complained of the mold and mildew that covered the outside of the house. This was never cleaned. The landscaping was awful. We spent several hundreds of dollars with Trugreen to try to get weeds under control. Our company moved us to GA in Sept so we had to break lease. After we moved out Grifaldo had painters go in and paint kitchen. After they moved refrigerator out to paint, the refrigerator was damaged. They kept $289 of our deposit for the repair which they claimed was from our neglect. I do not understand how their painting crew moving the refrigerator around and damaging the line that caused it to leak was neglect on our part. They tried to blame missing brackets on tv mount on us but I have the moving company as witness that they weren't there because they were suppose to mount tv but couldn't. And they conveniently only rented the property back out after we paid the monthly rent to the end of our lease. They have very rude and unhelpful personnel. Save yourself headaches and money, do not use this comp read more