Came in for a DOT physical. Got taken care of quickly. Dr. Rose was excellent. Paid $200 for it…read moreeven though I could go through My employers provider for free.

There is nothing urgent about this place. Made an appointment got there 15 minutes early and after…read morewaiting an hour I was told it wasn't an appointment but a check in and it would be another hour !! Staff not friendly or accommodating

These people have saved my life. Prior to visiting I had no clue how to go about living with a type…read more2 diabetes diagnosis. Since I have visited the office of Dr. Rosa I have done much more than manage my sickness; I have made a total change of lifestyle and I am living my best life. After about a year of visiting this office I have been taken off of all meds and now I continue to live a healthy life. What a blessing it has been to be taken care of Dr. Rosa my endocrinologist!!! The office staff is always so nice and helpful. Everyone always has a smile, from the receptionist to the nurses who take you in.

Difficult to make appointments, staff is rude and that's if you're lucky enough to ring through to…read morea person. Medication will not be renewed if you don't go in for a pointless appointment. Another yale owned entity, more concerned with $$ and the bottom line than patients.

Went in for an annual physical exam, which falls under 100% preventative. Thus no costs to me…read more However, a few weeks later, I received a bill. I called to discuss their error and was told I was billed for TWO office visits for my ONE appointment! So while my 'annual physical' appt was covered 100% under preventative, I was on the line for the 2nd office visit of $250. When we went into the nitty gritty of why I was charged for a 2nd visit, it was from a question the doc asked ME, which I responded with 'it's fine'. It wasn't even a conversation lasting more then 5 SECONDS. After FOUR attempts at calling them to resolve my issue, which nobody ever called me back, I gave up and now go elsewhere.

I see Dr Tracy and feel he's given me great care. The PA I saw in an emergency sent me to the…read morehospital immediately before my appendix burst. I have felt seen, heard and respected by everyone in this office.

Hi there, This is a complaint against the staff. I got a…read moremissed call from the office so I called back. I waited forever on hold and they hung up on me. However I called back and they said that they were going to call a mediation to my pharmacy. I go the pharmacy and nothing was called so naturally I called them back. Some rude assistant picked up trying to rush me off the phone and she said they never called the prescription because the dr wanted to talk to me. I said I wished you called to let me know. She got so rude on the phone and saying she doesn't have time for that and that they are short staffed. I said please do be snippy with me, and as I was speaking to make an appointment she hung up. So I called back, I don't know who picked up (most likely the same person) I said why did I get hang up on, and she hung up again for the third time. Someone called me from the office and without asking me what happened stating that I am being rude to the staff. I laughed because at this point it was funny. I explained myself again, and made an appointment that I cancelled right away .this was just for a physical appointment , what if I was sick and they act like that again and again ....I was going to ask to be a concierge patient, but they don't need my money I guess. Do not recommend them at all very very, very rude people no social skills whatsoever shame or Dr, Saunders employing people like that..

I have been a patient of Dr. Saunders for over 15 years. Both he and his staff are very courteous,…read morecaring and professional people. He has helped guide me and direct me through dealing with some serious medical issues requiring specialized physicians and surgeons including sepsis and cancer. He and his staff have always been very responsive and understanding with terrific "Bedside Manner". I took advantage of and enrolled in a Concierge Physicians program to which he belongs. The service offers several benefits. One of the most important benefits for me is virtually instant accessibility to him and/or his staff 24/7. I would recommend Dr. Saunders as a very competent practitioner of Internal Medicine as well as a down to earth General Practitioner or Primary Care Physician.