Shane the district manager was working and super nice and knowledgeable and helped me buy several…read moreitems. The store was clean and organized. Unfortunately, I had a terrible experience when I back less than 24 hours later to return items. I was met by a very aggressive woman with glasses and a beanie. She told me she could not do anything for my boots return because I had worn them for one day, despite telling her they were super tight and hurting my ankles. She refused to call her district manager or customer service or anyone to get another opinion. She told me I needed to call customer service myself if I had an issue. She then tried to correlate my attempted return to the same as someone she dealt with prior that was arrested and in jail and tried to return the shoes with an unknown substance on them?? This woman clearly needs retrained and or removed from this position. She had ZERO empathy for my situation and seemed to be worried about a $225 return then making a customer happy. I know I am going to seriously reconsider future shopping at 5.11 because of her horrendous attitude and ability to be flexible and problem solve. I called customer service after I left the store and they immediately processed a return and refund. Wow, see there is an exception to most situations.

I made a cash purchase on Thursday afternoon and returned the item on Friday morning. According to…read moreyour company policy, cash payments can only be refunded as store credit. However, my cash is currently in your register. I would appreciate your assistance in resolving this matter.

All fine and polite service....until you need to return. Read the fine print - not many stores…read morewon't accept returns anymore. You can get store credit, but many of their items are quite expensive and if you don't want anything else you may be out a good bit of money.

Any time I've been in Des Moines the last couple years, I've made it a point to stop in at…read moreFontenelle Supply Co. in the East Village area. I swear that I'm walking into a Portland Oregon shop (like Tanner or Machus) when I see the unique collection of leather goods, outdoor accessories (like Filson) and associated fashion (like waxed jeans from Red Clouds Collective of Portland). It's fun to look around and imagine the possibilities. They have their own leather shop in the back and they will do custom orders. I asked that take one of their passport holder designs and add a "flap and snap" feature to keep it all together better. That was done, mailed, and in my hands within a couple weeks.

We recently went to Bass Pro shops for their free kids fishing event. We had a little bit of a rain…read moredelay in the morning, but we're able to get out and start fishing at their stocked pond a little before noon. My daughter had never been fishing before, so this was a really fun time for all of us as a family. We got there at 10 because that's when the event was supposed to start, but we had had quite a bit of rain starting around 9 AM so they pushed it back a little bit. We had a couple of hours to kill and it was easily done. We got to walk around and look at all of their ATVs and boats as well as a lot of different products that they had. My daughter had a really fun time, looking at the fish in their indoor tank. The actual fishing event is definitely my five star here. Staff was so kind and helped load and bait my daughter's hook. They were helpful with fish removal and super kind with tips and tricks.

The Bass Pro in Council Bluffs is the finest of the Bass Pro stores I've been in. Huge selection…read moreand well maintained stock of merch. They had a large selection of options for ammo needed for the waterfowl trip that I was going to. Super Clean and well organized. I liked seeing that they carry pre-owned firearms for sale at a great price. Very friendly staff.

Super helpful and very attentive to customers! Helped me find arrows that matched my bow and had…read moregreat knowledge to lead me to good quality and better deals! Also didn't talk down to me at all for gender, age, or (perceived) inexperience. 10/10 would recommend.

Great people at J&B. They're really helpful and won't judge you if you're new to firearms. They'll…read moreanswer questions and make recommendations. They took the time to explain scope magnification to me and even went outside to have me look thru a scope. I definitely recommend you support a local business and go see the people at J&B.

Wow, I loved this store, a phenomenal collection of the best brands in active and casual wear…read more Literally, a dream stop for me! Liked the layout and customer service. Plenty ty of parking. Staff gave me space. Multiple dressing rooms. Locally owned. Among the brand names: Vuori, Hola, Smartwool, Setup, Toad and Co, Keen, Tilley, Sorely, Patagonia, and Kohl. Liked their sunglasses display too! An immediate must visit every season.

It is a good feeling when sales associates look up from their desk task, and each greet you with a…read morefriendly smile at best saying "May I Help You" or "Hello There." A kind gentle helped me find a colorful fanny pack and another associate assisted with name brand jogging suits. The fabric, and the trendy look were of reasonable value with an awareness of our global warming utilizing vendors that are planet conscious who use recycled materials to make impressive joggers. I am waiting for more pinks, royal blues, or lively mint greens to jazz up my exercise wardrobe.

Needed ice for our cooler so I asked him to stop here because I preferred to get reusable cold…read morepacks since he uses his cooler a lot. Once he used frozen burritos - for real. So I decided to put an end to that and get reusable ice packs. The store is large and had different areas for sports gear and athletic wear. I don't know if they were rearranging their items but there were empty spaces here and there in the store. I found what I needed and went to check out. There was a line but I didn't have to wait long. The cashier was friendly and I would come back if I needed something else.

It is ridiculous when you go to buy your kid a bike and they tell you that you can't take bike…read moreuntil they do a safety check. First off it's for my kid I will check bike for safety myself and on top off that only one person in store certified in store to do it

I always find more at the store than I expect! They have a great selection of fitness clothing, for…read moreall sports and activities. The prices are impressive, even better than TJ Maxx in my experience! They have a lot more than just sports accessories as well. Kitchen stuff, some food items, camping gear, plant, accessories, etc. Highly recommend stopping in if you haven't!

First time here ..lots of great bargain prices..sports wear, sports items, we found a new puzzle…read morefor our pups...phone chargers, miscellaneous stuff....it seemed like a discount Scheels/Dicks Sporting goods discount items...a little bit of a drive but well worth it! Lots of clearance as well....service was quick and easy ...mo waiting ...staff friendly too...lots of parking was a plus!

I might be the only person that feels this way...However I don't like hearing from the 3 older guys…read morebehind the gun counter that they all handled my firearm talking about it like a toy. My unique, high dollar purchase doesn't give you the right to touch it. Check the serial number and put it back. If it's not yours then hands off. I don't know what they've touched and I doubt they wash up. I wasn't even rude during this transaction. I said thank you and have a great day and this old guy replies "no". Unprofessional! Buy elsewhere.

I think this store is under appreciated. While the service can be slow, especially around the…read moreholidays, it is probably the best option for the serious outdoors person in my area. Good selection of inventory, good prices, and occasional sales. clothes and camping are more limited, but hunting, fishing gear is excellent.