What a nice clean comfortable setting for my 3 dogs groomer... Jonelle is a talented groomer, friendly and treated my Poodle like a king.... Great rates good job friendly service gets my 5 stars !!!! read more

Horrible experience! Razor burn on left side of my small dog's face & mole cut when face shaven bald! Painful & now a once adorable face is homely. Yes hair will grow back but meantime face is sore. No wonder he cowered on the floor of the car all the way home & again on the return trip to pick up Daisy. He was shaking violently. Called to tell groomer so as not to make same mistake on another dog thinking she'd appreciate my call. She asked "what do you want from me"? And "it will grow back"! Large dog was shaven length of her back so low skin is showing which I specifically requested not that short. Her reply? "She has bald spots"! Not so...there aren't any "spots" but an entire long patch of visible skin! Her tail was left with a "swisher" as groomer called it looking like a lion! My small dog still has long body hair, & now a bald face with a "poof" on top of his head! I even tipped this groomer before seeing all the mistakes under brighter light & with my glasses on!. She said she wanted to see Noah's face w/the razor burns but refused to give me her e mail address when I called back asking for it so I could send the picture. Before we adopted our sweet Noah he spent his first 2 yrs. of life w/an abusive owner. I couldn't help but think he felt I too let him down so to speak. This would've all been forgiven had Jonelle just OWNED her mistakes & sincerely apologized instead of one of those "sorry, BUT"....then a slew of attempts to justify everything. She even went so far as to say Noah's skin was "sensitive to that blade". Only 1 side of his face is sensitive?? ANYBODY can cut their skin if shaven low & hard enough I believe! We like to support small, home town businesses but we're RUNNING back to Petco!! read more