I just need to vent for a minute, while I'm currently STRANDED AT MSP. My EC Groome driver never showed! I am currently stranded at MSP. When I booked my return shuttle back to EC from MSP, I called Groome to verify that if I missed my 9:15P shuttle, that I could still get on the 10:45P shuttle. I was told yes, that flight delays happen all the time and that they will just put me on the 10:45P shuttle. Fast forward to today. My flight was delayed due to weather. I called Groome as soon as I was in the airport (this was around 9:30P), no answer, no answering machine, no answering service. I called Groome 7 times. Their automated message says that there is someone available to answer the phones until 10P... that's a load of crap. So I waited for the 10:45P shuttle. In the meantime, Groome Rochester showed up, and I asked that driver if the EC Groome driver would still show up, even if there were no registered rides for the 10:45P (I did tell this driver about missing my first shuttle due to flight delays). This driver said yes, that the EC Groome driver would be here for the 10:45P pick up, even if no one was registered for a pick up. So I waited. At 11:05, I gave up waiting for EC Groome (because I didn't feel safe being a pregnant woman completely alone in a parking area waiting for a shuttle that wasn't coming - what if something bad happened to me while waiting for the driver that was clearly not coming... does Groome have the liability insurance to cover that??). So I went back to the baggage claim area to call my husband and figure out how I was going to get home. Had someone from Groome bothered to answer their damn phone, and told me that they weren't coming to the 10:45P pick up, then I would have hopped on one of the hotel shuttles before they ended for the night, gotten a room for the night, and a rental car in the morning when things opened back up. This is absolute trash. read more

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So we book a ride to MSP. Less than 12 hours prior to the ride Groome calls and cancels the shuttle. Then, they keep our money and will not refund. No refunds, credit only. We can't take a later shuttle because we will miss our flight. So now we are without a ride on short notice and they have our cash. I don't see how it's right they get to keep our money. Buyer beware... read more

I booked your service in Rochester , Minnesota. I had to come to your office to pick up the shuttle . You instructed me to arrive 15 minutes early. Then your office lobby is not open. You have people standing out in the cold . What kind of service is that ? This will be my last Groome ride ! read more

Rode from Eau Claire to MSP- Term 2... thank you a million times to the driver/ company from keeping me from driving to the cities.. 94 is a bear at times, driver kept cool and got us there safely read more

I have used Groome Transportation for years and can always rely on their timely service and good drivers. And now that they have so many routes coming and going, I can leave from Eau Claire at the same time I would from my own home and don't have to pay for airport parking. They provide a great and much needed service. Thank you. read more

It was late at night and I was very tired. That is when the reserved shuttle bus didn't show up. I called the next day and they promised a refund. Which also never showed up. read more

This place makes you feel welcomed as soon as you walk in...The people behind the counter were very helpful to all my questions. They informed me on some things that I wasn't aware of. Thank you very much...Also keep up the great job read more

Booked a shuttle from Hudson to the MSP airport. Needed to cancel as their parking arrangement only allows for 7 days from Hudson. Cancelation policy claims to be 48 hours. Called to cancel at 11am on Saturday for our reservation at 4pm on Monday which is 53 hours. Was told that we did not provide enough notice for a refund only a credit as it isn't really based on hours but on days. Huh? Note to all that the airport Park and Go, Park and Fly, EZ Park services are all cheaper than this shuttle service if traveling with alluded family of 3 or more. read more

Two stars since one half of my round trip shuttle was decent. First of all, after reading all the reviews and my own fears, don't book the shuttle that is nearest your flight time. The ride back was scheduled only 25 minutes after my landing so any delay at all would have been a major inconvenience. My major problem was this: it was a serious snowstorm on our way back to Eau Claire from MSP. While driving in the rush hour traffic it was ok since traffic was moving extremely slowly, but once we got to Hudson the highway was less crowded. I couldn't watch the road at all. All 9 passengers were white-knuckled the entire trip. There's no way the driver could even see the road in front of him at times because he was riding the rumble strip pretty hard. I felt sick with fear. I know we all were. Not once did he offer to pull over or stop at a rest area/gas station to give us passengers a break from the fear. We FINALLY pulled into the shuttle building 4 HOURS after leaving MSP. Mind you, I was easily the youngest on the shuttle by at least 25 years. The older passengers were so sore and in so much pain from having to sit in the very basic van seats for that long with zero leg room. We were all grateful that we made it home alive, but that driver has an ego the size of Texas to think he could/should have kept driving in that scary situation. It can't be understated: I was afraid for my life for 3 of those 4 hours. I would have appreciated a show of concern for the rest of us regarding safety and peace of mind. I will probably drive myself to the airport offsite shuttle ramp from now on. That way I have control over whether I want to stay on the road in extreme weather or not. I've lived in MN/WI my whole life and I'm no baby about winter driving. This was different. The roads were basically invisible, icy, snowy and it was dark and the heavy snow swirling around the van made it extremely unsafe. After gratuity (which had to be included before the trip, which makes no sense) it was over $100 for this life-endangering shuttle trip. Think twice before booking them. Check the weather. read more

Great drivers -- friendly, always get you there on time, if not a few minutes earlier. Great service!

Ride from Eau Claire to MSP. Left at 7am, on time, for 11:30am flight. Arrived at 9am as indicated. Rainy weather, but no traffic. The driver wasn't pleased with the parking of another shuttle company in the MSP shuttle drop-off area. Instead of pulling up to another spot, he stopped and complained, but then moved forward. Odd behavior since there was ample parking in front of the other shuttle. read more