if anything goes wrong and it is likely it will, please do not expect to ever hear back from this company. I have sent multiple emails, phone calls and texts requesting compensation for damages on my tub after their work and have not heard back. On Thursday April 11th Brian came out to clean, grout and caulk my bathroom tile. Upon removing the caulk Brian scraped off several large areas along the caulk line as well as minor damage to the bottom of the tub. I ended up calling Bathcrest out and because there were so many scrapes I was advised to resurface the whole tub which cost me an additional $495 at a discounted rate. It would have costed me more to individually repair each scrape as there were so many from Brian's work. I have still not heard back from the company. I have thought about going through small claims court as I have plenty of documentation of the damage, but would prefer not to. read more

Grout Genius - Grout Services Near Me - Halsey, Oregon

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Update 2 (9/3/20): after complaining that the contractor didn't come close to matching the existing grout, boss Brian Kaufman showed up himself - as promised - and cheerfully put it all right. He wore a Covid19 mask - necessary as I'd had ankle surgery two days before. To be fair, the first worker did a clean and neat job, but I had a couple of complaints. Now, all's well. Kudos! Original three-star review (8/13/20) : No mask, but service guy Shane assured me that Covid 19 is a hoax. Hmmm. He also shared religious views, another negative. His work was clean and neat, which at almost $100 an hour it should be but for what he did in the kitchen: good clean, infill of worn grout and a seal was pricey. The color match was fairly close, but when he treated a shower he used the same light brown alongside the original bone white, saying it would lighten as it dried. Four days later, it's dry and still a patchwork. I don't want him back and I'll speak to the boss when he returns from the east coast. Update (8/18/20) : Brian Kaufman (boss) promptly returned my call and set a September date to correct matters himself. read more

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Disappointed! I had the owner, Brian, come to our house to give us a quote on a travertine refinish. Our conversation was very clear, we wanted the high gloss sheen removed and for him to grind down the tile because of the deep veining. I was sent a quote and the appointment was made. The appointment day arrives. I ask him to go over the process with me, he leaves out the part about grinding down the tile. When questioned he said after he thought about it, the job would require more time and the cost would be $7000.00 more than quoted. This was not what we agreed upon. I asked him if he was willing to compromise to honor his word and he said no. He was very nonchalant and insisted that there was a communication problem between us. I would not recommend this company. Were I come from, your word is your bond. read more

Spent $425 to have 3 places of chipping/ missing grout in between tiles on the master bath floor. Foreman had a helper that is no grout genius that's for sure. Absolutely clueless and needed his hand held in every step of the process. Using not particularly respectful language to his boss but not my problem. His work was not thoroughly checked by the foreman. No mask on either of them. No invoice was left. The foreman took about 10 calls during the two hours they were here. You get the picture. I would not hire these guys to tie my shoes. Service done in Eugene on 1/6/2021. read more

I've used Grout Genius twice for repairing old, stained and cracked grout in homes I recently sold. The 10-year-old tile looked brand new after Grout Genius patched & recolored the grout, and polished the tile. It was absolutely gorgeous and beyond my expectations. read more

Brian did a great job today both cleaning our floor grout and replacing countertop caulk. Definitely recommend! read more

We hired these guys to redo the old grout on our vintage countertops. Guy was nice & it looked great at first. Waited 72 hours as instructed and cleaned them with non abrasive after that as instructed. Grout started chipping within a month. It was a mess after a few months, worse than before they "fixed" it. I made several calls, left messages explaining things, and they never even bothered to call back. Unprofessional to the max. Not a grout genius. read more

Watch out for these guys. Everything seemed great throughout, but once they get their money they do not want to hear from you or come back and fix any undone work. They cleaned the grout in my bathroom but did not quite finish. Unfortunately, I did not catch that fact before they left. I called them to get them to come back and finish. Charlie told me he would come back one afternoon but never showed up, thereby wasting my time. Now, neither he nor Brian will return any calls. In my experience, customer service is not done that way. Do not go to these guys. They pretend to care about you but are all about the money. read more

I found Brian to be very thorough and professional. He did what I requested and did an excellent job, was on time and on budget.

I hired the Grout Genius and had issues with the grout crumbling almost immediately. Charles Hulse and his brother performed the work. Charles came back and looked at the work and said he would be back to repair. Never heard from him again! My patio is worse than before I hired the Grout Genius. I would NOT hire them again. If you are dissatisfied as I am, you should look at a complaint with the CCB. read more

this business has multiple yelp pages - make sure you read all of the reviews. http://www.yelp.com/biz/grout-genius-halsey?fsid=w39-Z0Ymvwf1wJfyQKGgQQ I worked with Charlie and his brother. I wish I would have read this before I wasted my money. EXACT same experience as other reviewers. They did not complete the work agreed to (and what work was done was done terribly). left & promised they would come back, and now they will not return any phone calls. Terrible experience. read more

We hired Grout Genius to repair some grout in our kitchen. Brian was super professional from start to finish and did an excellent job. We would definitely recommend him to anyone. read more

I had Grout Genius (his name was Charlie and he worked with his brother) come clean my tile and grout in my current home and a new home I am moving to. They seemed nice and did most of the job. Most is the key word. If they had completed the work I probably wouldn't have taken the time to write this review, even though there were issues with the quality. They said they did not have the right calking and that they would have to come back to finish sealing the sinks. Part of the contract was to do that work. They did not come back and will not return any of my calls. It is a simple task, but it was part of the job and the fact that they refuse to return my calls or finish the job shows the type of business they are. Once they got paid they disappeared. I am very disappointed and would recommend choosing a different company. read more

I wish I had read the reviews for Grout Genius prior to our hiring them to repair, clean and seal grout in our kitchen and baths. Very sloppy work. Unevenly filled, grout lines were jagged. Charlie seemed not to care. Fortunately my husband was home to see his shoddy work before he left and made his correct some of his mistakes. I'm sure our experience would have been similar to other reviewers had he left our house with our check in his hand. Never again!!! Stay away!!! read more