My furnace was down this morning and gave three flashes (pressure switch circuit open). I called…read moreGreat Plain explained situation, asked rate, the price I heard was a very reasonable amount plus parts. Tom came in pretty quick, drove back picked up a inducer motor, put it on. Drove back the second time to get a pressure switch. After work done, I received a call from him ask for my credit card number. He didn't mention the amount. I asked and found out labor was twice of the amount I was told earlier. He told me that was hourly rate, it took two hours. And of course, part is more expensive than I expected, which I think it's probably normal and I cannot complain much about it. Got a text picture from him and saw a TOTAL DUE amount. I paid the bill on phone but late night found out my credit card was charged more with another amount, it turned out TOTAL DUE amount was before tax. This time I got upset, texted and called him, got no response and call rejection. later on got some text and a call back because I asked if it is OK for me to share my experience online. It's my first time that I was told a price, received invoice with another amount and charged on credit card with another another amount. No prior or later explanation, no warranty mentioned until asked. And it looks like he doesn't understand why I was upset. "Sir, are you angry because you paid the tax to the city. I run the number and your credit card company charged the tax automatically. Don't you go to MacDonald and they charge you tax, too." I just want to say" Dear Tom, please be aware TOTAL DUE in MacDonald is after tax ". I have to say, Tom is a very smart guy. He probably can fix your HVAC with his experience and skill, and he is equally skillful or even better at getting you into his business, charging max money out of your pocket and avoiding liabilities. He can read people and knows who he can charge more without getting into trouble. He apologized for the confusion (admitted no mistake of course) and I was offered 50 bucks discount for next service (profitable business or/and good business skills), but I think he's got plenty of tricks to easily make me pay 100 or 200 more. I hate to write bad reviews (as people may make a living on it). I appreciate Tom came in time and fixed my furnace in a cold day. I didn't enjoy the surprises about the charges again and again. Dear Tom, you want to know why I was angry. Because other than paying extra money, I felt like being intentionally manipulated, lied and fooled. To be fair, I should rate 2 star or 3 star because problem was solved fine. But I rated 1 star just want to draw some attention, notice the reviews about this company is either super good or super bad. I took my chance and you should rethink about taking yours, as they probably don't treat everyone the same way. You likely will get services either in this end or the other end. If my post can make people choose the right service company or urge some smart people who think they can read or pick people to provide more honest services. Then my time is well spent.

From the owner: Great Plains Heating-A/C & Plumbing provides installation, service and repair for heating, air…read moreconditioning, plumbing, gas and electric boilers, and garage heaters and 24-hour emergency service to the Grand Forks, ND area.

The technician was able to arrive earlier than our set time. He quickly was able to diagnose and…read morerepair my issue with my ac. Thank you again for helping us.

We called from our business when the ac went out, and they came out very quickly! even drive an…read morehour north to help us drive to out after hours on one of the hottest days of the year! It took them less than a day to get the motor in the ac up and going and I have 10 employees that are very happy! they were friendly arrived on time and the ac is nice and cold now!!! thanks again so much for coming and helping us out!!!!

He is lucky to get 1 star! He thinks he is irreplaceable and doesn't follow through with his…read moreappointments. I was scheduled for Friday, pushed to Monday, and then could barely communicate that it would be late in the day Tuesday without me reaching out to him. He thinks I have an attitude? I am bringing the business to him, and it has been 90° for 6 days. No more business from us with Blue Castle. Terrible business practices are based on the work he did for us on the farm with our hvac out there. That would be another terrible review. You get what you pay for Sad!

From the owner: Heating and Cooling; Service and Installationread more

Go elsewhere. I live in a new construction home in which they installed all my HVAC, I have…read morecontacted them 11 times to come and fix the heating problems in my child's bedroom and they have not been by to fix the problem. Mike says he would call me back, but days and weeks would go by without response. My home warranty is over now so I stopped contacting them. Don't waste your time and money.

I've used this company several times and have been quite pleased. So pleased, in fact, that I got…read morethe yelp app just to negate the bad reviews (I am app averse). The fellow with the new house; plumbers, electricians, contractors, etc. are all in great demand all over the country and especially in ND. For every poor review there are probably a 1/2 dozen good ones. Unfortunately, happy and satisfied people don't post reviews as often as unhappy (in life) people.

Very poor service. Having just purchased a new home in Grand Forks, wanted a general service call…read moreon the furnace to ensure all is well. Made an appointment with their service team, took the afternoon off work to be at the house and they were a no-show. Called them and they said they had an emergency. I would have at least expected a call to say they wouldn't make it. I then scheduled a second appointment for a few days later and took another half day off work. Once again - a no-show. A follow-up call said they would send someone out right away. Nobody showed. I then called and left a message for a manager to call and help me get this worked out. No call returned. Very poor business practices and service.

From the owner: Heating, cooling, custom sheet metal fittings and gutters are only some of the services we offer at…read moreGrand Forks Heating! We offer free estimates and repair services for your heating or cooling equipment. We also service all makes and models. With over 60 years of combined experience, there isn't a problem we can't handle! We are grateful for your business! Sincerely, Vince Goldade and David Krogfoss.

My air conditioning went out when it was 88 degrees outside. I thought I was going to die of heat…read more I called Vilandre and they got here quickly to fix my AC unit and it was working within 30 minutes. Highly recommend!

I've had Vilandre help me with several items in my new'ish home - from resolving a small gas leak,…read morecleaning my air conditioner unit, to a full replacement of my pool heater. They have always been timely, quick to diagnose / resolve, and reasonably priced. I look forward to having them help me in the future.

Bears goes above and beyond for their customers. They did a great job both installing and…read morerepairing our mini split this past year. They also deal with the warranty stuff so you don't have to, which is awesome.

i've always had a great experience with BEARS Home Solutions/Grand Forks. They show up on time,…read moreexplain everything clearly, and completed the work with excellent attention to detail. I appreciate their quality and commitment to making sure I was satisfied. Colin S. (HVAC) and Steve W. (plumbing) are the best of the best!