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GS Branch Mortgage

4.7 (3 reviews)
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Services - GS Branch Mortgage

Mortgage services

Mortgage refinancing

Home purchase

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1 year ago

gracias al Teams Gsbranch Mortgage y a nuestra relator Yohen Figueroa por ayudarnos a poder comprar nuestra casa y cumplir nuestros sueños

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7 years ago

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7 years ago

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Navy Federal Credit Union

Navy Federal Credit Union

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I have banked with NFCU for over ten years. Love their professional customer service…read morerepresentatives and their services. Their mortgage dept STINKS. If I could give a negative rating for their mortgage dept I would. I gave a 3 because regular banking is a 5, and mortgage is a negative. They are holding my escrow balance refund for 14 business days after they were paid by wire transfer for the mortgage payoff. If they can accept payment in a nanosecond, why do they feel as if they can keep my money for over 15 calendar days?!!

I've been a member for over 40 years and am on the verge of transferring my business elsewhere…read more I'm tired of being nickeled and dimed by this institution. I no longer trust them to do what they say and have been informed that a mistake they made with the terms of a car loan cannot be corrected until six weeks after it was brought to their attention. Not exactly the response one expects from a financial institution claiming to support active duty and retired personnel. To add insult to injury, they are taking advantage of members by removing internal payments from accounts early and delaying those funds being applied to the loan. Members are losing out on both ends - interest bearing accounts have their balances reduced and loan accounts are not paid expeditiously thus increasing the interest owed by the daily rate. NFCU has blatantly demonstrated that it is not interested in what's best for me. It's a challenge to continue to do business with a bank that cannot be trusted.

City Lending

City Lending

(4 reviews)

I wish I could give this sham of a company zero stars…read more Unfortunately, I was a client of City Lending in pursuit of a mortgage for my first home purchase. We worked with Loan Officer Kennedy and his team for this loan. The service was pitiful and I am in shock that we were able to close on our home. We put the offer on this house May 15th and were accepted on May 20th. Kennedy and his team began working on our loan and based on email threads we received, it was clear that for a good chunk of time, between May and June, nothing had been completed on the papers. My fiancé and I were actively replying and quick to send any documents requested, typically with a 24-hour turnaround time. We were set to settle on June 24th before my fiancé and I had to leave town for a work trip. That gave the team about four and a half weeks to complete our loan. From the beginning, Kennedy knew that we were using the MD Smart Buy Program and promised that it would be cleared within days due to a contact he had at the state office. Weeks went by where we only heard from the underwriter and on June 17th, a HOLIDAY weekend, the underwriter urgently calls us at 3 PM asking us to submit a BRAND NEW 20-page document ASAP as it was needed for the state application. WHY this document wasn't sent to us WEEKS prior - I do not know. My fiancé and I were out of town with no access to the files and resources needed to fill this out. Sadly, it was a holiday weekend and Monday then became moot in terms of submission to state as nobody was working. Now, we are heading into a 4-day work week in which our state application has YET to be submitted and we are supposed to close Friday at 9AM. Kennedy and the underwriter go silent and say they've submitted it to the state, despite their claims the application was done"2.5 week prior". Once the state confirms receipt, the state asks for additional information that was missing from the initial submission. Again, this was information Kennedy and the underwriter failed to request from us in advance of submission. Now, it's Friday AM and we are not closing on time, we are asked to push until 3 PM. Kennedy writes again stating that we are not closing and the best he can do is Monday, but told the Title company Tuesday. He was not transparent at ALL throughout this process and every day that went by felt even more like we were being lied to. Eventually, Monday rolls around with no settlement and more lies/evading the truth. Tuesday rolls around, same story. At some point Tuesday, someone from City Lending called the LISTING agent and told them lies that we were refusing to come to settlement, escalating the entire situation even further. The sellers were depending on our purchase for them to go and purchase their new house. At end of day Tuesday, the state replied back to Kennedy and his team that there were 27 outstanding items on the submission they sent in. This was a variety of incorrect dates, mistakes on their part, and missing documents. End of day Tuesday the revised application was sent back to the state. Eventually, we get the email the state has reviewed and accepted the application and now it is back to City Lending for final review and to the title company. Wednesday AM rolls around and we are hopping on another flight having to reschedule our fourth notary appointment due to City Lending lack of urgency and competency. We land in our new state and now have an afternoon appointment with a notary. Our title company has yet to receive the paperwork for review before they can release it to the notary company for print then travel to our meeting location. After 5PM EST, the papers are in and by the grace of God and a very kind Title Company executive, we sign our paper's This chaotic story should convey how poorly handled this situation was. City Lending should be ashamed of their business practices. This is not how your treat clients who are eager, ready, and quick to provide documentation. I will NEVER use their services again and I will be sure to let any person buying a home know not to pursue this business. The fact we even had to pay the lending team sickened me to my core - the only thing we got out of this was a week of pure stress, a ruined business trip, and many burnt bridges. Do yourself a favor and do not use City Lending.

City Lending helped me get a condo in miami. They have good people working for them. Stephanie is…read moreas professional as they come. She is great and knowledgeable. Yanine is great also. We had ups and downs and it seemed like we were doing things over and over again. Eventhough at times it was rough dealing with them and sometimes it felt like they were unorganized, my loan was still processed in a timely manor. They did put in hours and effort last day to get everything done so I would have my closing on the original day. I would recommend them.

GS Branch Mortgage - mortgagelenders - Updated June 2026

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