Kerrville Branch: Attention to customer service is outstanding. Prompt, friendly service is their…read morestandard. I left my CD's in this bank simply because of the way they treat people, despite a bit of interest reduction this time around. Worth it for this kind of treatment and service.

I'm a big city kid and was completely and pleasantly surprised to discover this bank and it's…read morepersonal approach to its customers. Every single time I enter the bank or go to the drive-through, I am greeted by name. My dog even gets recognition and a treat! On the two occasions I have had questions, they are dealt with immediately and with professionalism. I was initially concerned when the bank change from Community to Southstar, but they have not lost the personal touch.

They were amazing from the start of me opening my account to me adding my husband on. Every time I…read morewalk in I am greeted and feel very welcomed. I love how they treat you and love how convenient they make you feel! I highly recommend this place if your looking for a good home town bank!

The positives: Great people, multiple branches…read more The negatives: sub par online banking experience, limited electronic funds transfer capabilities, no connections to Venmo or similar apps, daily spending limits on debit and credit card accounts. Never have I had such difficulty spending my own money. Any debit or credit purchase above ~$2500 has to be arranged for in advance with the credit union. And the pre approval doesn't always work. I'm trying to buy a laptop. The vendor says both credit and debit transactions are being declined by the credit union and the credit union says it's the vendor. I'm left having to withdraw cash and drive to San Antonio to make the purchase.

A few years ago I had an auto loan with RBFCU. SO MUCH BUREAUCRACY. I mean 45 minute wait to talk…read moreto a loan officer in San Antonio. Didn't have all our paperwork in order...ANOTHER 45 minute wait for that VID call to corporate. I paid that vehicle off and ran far away from this bank. Recently, while in Kerrville, TX I needed some change for an event I was hosting and RBFCU was the closest back to the host hotel. Left my GF in the truck and walked in with $100 needing 5s and 10s. Waited in line; approached the teller and asked for change. Simple....right? No, I'm not currently a member. My GF is and she's in the truck suffering a diabetic low guzzling soda to go back up? NO CHANGE FOR YOU! Then the drive thru where I put the same bills with her debit card. ID please?? She needs to come in front of the camera. Can't drive through because of my lifted truck! Let's get my GF out of the truck when she is shaking and sweating.... She's closing her acct too....Go eff yourself RBFCU!

First of all I don't bank on line, so I don't care how great that service might be. I opened my…read moreaccount in person, not on line. I spoke with local people. The problem with RBFCU is when you call the local 830 Kerrville area code number, you get San Antonio, and they will not forward you to Kerrville, regardless of how many requests for that transfer you make. Due to that "policy", I have been reluctant to use other services, like their credit card. Every person I have talked to in San Antonio has been rude when I've asked for a line in to our local Kerrville branch and resistant to transferring my call. Resistant is the wrong word, I have never been transferred once. It appears that management is withdrawn and that customer service is not a priority, actually, it's not even a thought. The local staff has always been great, but the only way you can access them is by visiting the branch, not always convenient. Two words that I've chosen to use in this review are "transfer" and "withdrawn", I will be withdrawing all funds and transferring them to a true "local" bank as soon as it is convenient for me to get to my local RBFCU branch in person. My in-laws just moved to Kerrville and I was in the process of opening an account for them when once again I encountered the RBFCU no transfer policy, as a result I won't be recommending RBFCU to them or anyone else.

Amazing branch. Went to open a new account and deposit money into that account with little to no…read moreissues. One little mix up regarding a debit card but other than that, the banker and teller were extremely sweet, nice, and I loved how the branch was operating. I would definitely go to this branch more often for any of my banking needs.

Inconsistent ATM. Went to get help & got passed along so much, I gave up & took my large deposit…read moreto another bank. After standing for 40 minutes, I left. I am disabled & the standing was excruciating. I asked a person if I needed a new account. They said to go to the front line. I waited in line & they told me I needed new accounts. By that time, someone else had started with new accounts. We have been WF account holders in another state for 25 years. This bank is one of the worst I have ever seen.

Been a Wells Fargo customer for 34 years. After closing the Ingram branch I thought for sure the…read moreextra drive to Kerrville would be worth it. No, always understaffed at the counter. Slow service. Time to try another bank.

These folks are always very nice when I take deposits from work through the drive through…read more It just seems that the computers are sometimes down and sometimes it takes a while to make the deposit.

beware of Happy State Bank in Kerrville. without my knowledge and Premission they froze my account…read moreI had with my mom who passed away May of 2025. The interest earned of the funds they reported under my Social Security number to IRS on 1099. I requested a signature card for probate attorney all hell broke loose. not only did they freeze the account but they did not give me the signature card. Mind you it was a joint account and I did sign my mom's name as POA as I did not transport her to the bank. The fact I paid tax's on the interest established me as the owner of this account...I spoke to many in the ladder of management without success. So I filed a complaint with the FDIC and a few weeks later called the Borne branch to go higher up the chain and was on mission to call our US senator's office in Austin..( JC) . Well the brach manager made some calls to the Kerrville branch on Main Street. that individual called me and ... lied about the bank having a cashiers check waiting for weeks for me to pick up. ( now this is news) The fact someone in charge has the nerve to lie I find disturbing. To think they deal with money that belongs to others. I am close to 70 have never in my life had a check bounce since I have learned how to manage my checking account and write checks at the age of 17 . This ordeal is just so unprofessional I can't wait until it is a distant memory. Saying I am disappointed is putting it mildly. The lying just makes me stair into space . There are 20 plus banking institutions in the town of Kerrville with two more being built right down the street from Happy State Bank . May I strongly suggest that you thinking about doing yourself a favor and take your banking business there to the others in Kerrville and skip this one. I can't wait to get the Probate documents to go to the bank and remove the CD in my moms name. Yes it will be going else where... some where safe , professional, with banking integrity. Beware of Happy State Bank and consider yourself warned!

We purchased a manufactured home in a hurry...it was a very good deal. we were hoping to lower…read morepayments (from a 425k home in Center Point to a 137K in Ingram). We rushed to sign papers and when the dust settled, we were paying SEVEN PERCENT INTEREST and the mortgage term was 15 yrs. instead of 30. NO ONE EVER P0INTED THIS OUT TO US! Our payments were HUGE and we ended up selling after 7 months. TAX TIME...NO DOCUMENTATION RE: MORTGAGE INTEREST PAYMENTS OR PROPERTY TAXES PAID...i mean, ISN'T THAT AN IRS REQUIREMENT, a 1099 or something??? additionally they were unable to tells us how much we paid in property taxes, which were actually COLLECTED BY THEM AND PAID TO THE COUNTY ASSESSOR. STICK TO THE BIG BANKS...

I would recommend going to the one in Ingram, it's a little further but the service is much better…read more The tellers at this location are rarely ever nice and most times rude.

My name is Roger Main. I live at 495 Cullen Blvd, Buda Tx 78610. I currently have my mortgage thru…read moreBroadway, well I just found out that it is now through Stillwell??? Late last fall I received notice that my escrow was short so my payment increased. Couple months later I received a text that said I over paid and would be receiving a refund. I was confused so on March 21 Icalled the customer service number on my bill. I was informed that yes I was getting a refund and it was mailed yesterday march 20th. I waited a week and called back and was told that it could take 10 business days . Didn't make sense since it had already been sent.after 21 days, I called back. that check was cance and a new check sent. Well after a few more calls I found out that they are not really Broadway bank and they have to make a work order to cut a check. I suggested that they cut the check and send it overnigh. first I was told they do not do overnigh. I balked at this because what bank doesn't overnight. Then I was told that it would take 4 days to send because it takes 3 days to cut a work order.wow, not a good way to do busines. So here I sit, waiting again. It has now been 36 days since the original check was cut, if it was cut. Unacceptable! What would happen if my mortgage payment was 36 days late? Definitely a heap of late fees would apply. It's different when the shoe is on the other foot. Thank you for the opportunity to tell you

Really stupid people at Bank of The Hills......our daughter works there, I dropped off a check to…read morehelp them out - they recently moved here - and the bank accuses her of EMBEZZLEMENT!!!!! The personal check I gave her was from our account at Wells Fargo. Now she is not allowed to work in the vault and they cancelled her Bank of The Hills debit card without saying anything to her. She has been told "there will be more, up to and including possibly being fired." All this right out of the blue.

It is easy to see why Bank of the Hills wins the award each year as "most favorite bank". The…read morecustomer service is great, the staff is knowledgeable, and the bank itself is like walking into a TX museum. In addition, they are very community oriented and offer up several events each year to the public - at Christmastime they presented a different choral group each day singing holiday music and distributed homemade cookies and punch. Over Memorial Day, they are saluting veterans and offering up all-American picnic fare and fireworks. They may be small compared to big-city banks, but they're all heart.